Customer Service Manager

Treasury and Financing Transactions ( Tax Credit planning and Calculation

( Research and Planning

Regulatory Compliance Staff Management ( Revenue and Productivity

Maximization ( Accounts Payable/Receivable Banking and Finance

Qualifications Profile

Passionately dedicated, goal- and client-oriented Certified Public

Accountant, offering years of solid and outstanding career history in

accounting, finance and management. Demonstrated in-depth expertise in

conceptualizing and initiating superior customer service techniques

improvement and cost-effective plans, including technology initiatives,

proposal development, and business development, with full profit and loss

responsibilities. Possess proficiency in using Microsoft Office Suite

(Word, Excel, and PowerPoint) and 10-key touch.

Related Experience

Senior Manager

Arbitrage Compliance Specialists, Inc. ? 2007-Present

Centennial, CO

Supervise and manage staff as well as prioritize and discuss special

projects before the deadline. Make sure that staff's tax calculations are

completed before the given deadline set by the Internal Revenue Service.

Work hand-in-hand with colleagues in organizing and distributing workloads

to all staff when needed. Interact with clients to ensure that they provide

all the necessary bond documents and detailed investment information, such

as investment practices, debt structures, and accounting requirements for

their rebate calculation. Set and track monthly and yearly revenue of the

company.

Notable Contributions:

< Developed and implemented company's database and trained staff to

become knowledgeable on proper usage of the system.

Loan Processor/Accounts Payable

Fresno First Bank, Fresno, CA 2005-2007

Performed various tasks, including verifying and approving loan funding

documents, making payments and disbursements, preparing and distributing

billing notices, creating new forms, pulling credit reports, and ordering

flood certifications and tax services. Worked together with the Chief

Credit Officer in collecting necessary statistical data, preparing reports,

spreadsheets, and board reports to be presented to the board of directors.

Rendered assistance in resolving issues that arise.

Notable Contributions:

< Generated and prepared a large portion of policies and procedure for

all the functions and responsibilities of teller, new accounts, loan

assistants, and loan documentations.

TPA Administrator/Wire Room Manager

Matrix Capital Bank, Denver, CO 2002-2005

Performed various responsibilities within the Bank's operations department.

That included verifying incoming and outgoing wire information. Worked very

closely with our compliance department to verify client information and

ensure there were no violations to the USA Patriot Act. Researching and

correcting any posting errors. Also includes sorting of incoming checks,

adding and balancing each group of checks, find errors and also operating

the proof machine.

Personal Banker/Teller

WestStar Bank, Edwards, CO 2000-2002

Performed various jobs, including but not limited to opening and closing

accounts, rendering assistance and resolving customer's problem regarding

their accounts, handling phone calls, and setting up the lock and alarm for

the bank. Carefully and accurately performed audit to the bank's vault,

cash drawers, and branch accounts. Identified and fixed overdrawn and

overdraft accounts in a timely manner. Educated and familiarized the new

and existing clients in regard to all aspects of bank's policies and rules.

Other Positions

AML Compliance Analyst/OFAC and International Sanctions ? First Data

Corporations (2007)

Professional Licensing

Certified Public Accountant

Certified Sarbanes Oxley Expert

Education

Bachelor of Science in Business Administration with concentration in

Finance

DeVry University ? Westminster, Colorado ? 2004-2006

Professional Affiliations

American Institute of Certified Public Accountants, Member

Association of Certified Fraud Examiners, Member

Institute of Management Accounts, Member

The Institute of Internal Auditors, Member

Sarbanes Oxley Compliance Professionals Association, Member

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