Customer Service Manager

Angelo Martellaro 315-***-****

**** ******* **** abh3ah@r.postjobfree.com

Auburn, NY 13021

OBJECTIVE

Obtain a career as a production manager to meet company goals by utilizing management and

manufacturing skills in a challenging environment.

QUALIFICATIONS

Production Manager

• Excellent communication skills, effective leadership, ability to develop, direct and

coordinate methods to improve the effectiveness and overall success of the production

process.

• Quality conscious, accountable team player that aggressively accepts challenges and

resolves problems using sound judgment and creativity.

• Strong employee relations: communication, training, and motivation.

• Manage production scheduling and work distribution for optimum performance.

• Knowledge of engineering design process and assist in design, repair, and modification of

production equipment and fixtures.

• Strong mechanical aptitude and knowledge of materials related to industrial

manufacturing: welding, machining, fabrication and complex mechanical assemblies.

• Familiar with Microsoft Word, Excel, and Outlook. Experienced in MRP systems.

Skilled Trades

• Welding: journeyman status, Mig, Tig welding of metal and alloys.

• Fabrication: excellent knowledge in the metal fabrication process with hands on

experience with metal forming and cutting equipment.

• Industrial Equipment: solid experience in assembly, testing, troubleshooting and

rebuilding machinery. Working knowledge of piping, rigging, cranes, gearboxes, drives,

bearings, pneumatics, hydraulic pump systems and actuators.

• Machining: lathes, radial drill, horizontal mills and tooling.

• Carpentry: design and build domestic and export crates for overseas shipments.

WORK EXPERIENCE

September 2010 ITT Goulds Pumps Seneca Falls, NY

Manufacturing, DCA Specialist

• Provide direct manufacturing support to order entry and customer service organizations

through the creation and maintenance of AS400 Product Master.

• Load part numbers to AS400 with all necessary description fields.

• Create and maintain product structures and routings.

• Obtain quotes from venders and calculate list price.

WORK EXPERIENCE

October 1990 – April 2010 L.A.B. Equipment, Inc. Syracuse, NY

Manufacturing Manager

• Managed the manufacturing of custom test equipment utilizing: machining, welding,

fabrication, electrical and mechanical assemblies.

• Planned, coordinated, and directed production activities.

• Hired, trained, mentored personnel and resolved conflicts.

• Executed shipment of finished product according to established backlog.

• Utilized available resources as necessary to balance workload in the manufacturing area.

• Primary liaison between manufacturing and engineering departments on production

decisions and provided feedback to prevent reoccurring discrepancies in documentation

or quality.

• Maintained good housekeeping and safety practices.

• Designed, repaired, and modified production equipment and fixtures.

• Provided customer service through personal contact by telephone and email to resolve

technical inquiries and concerns. Also involved in onsite repairs, installations, and

evaluations.

• Managed shipping, receiving, and inventory.

June 1988 – June 1990 Pall Trinity Micro Corporation Cortland, NY

First Class Heavy Welder

• Certified in ASME codes VIII and IX.

• Welding and fabrication of high pressure pipe.

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