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Customer Service Sales

Location:
Hoopeston, IL, 60942
Posted:
November 18, 2010

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Resume:

Kevin M. Jett

*** *. *** **.

Hoopeston, IL ***42

217-***-****

abh39z@r.postjobfree.com

EDUCATION: Western Illinois University

M.S. Ed. Counseling, May 1997

Millikin University

B.A. English, May 1993

Presidential Scholar

PROFESSIONAL

EXPERIENCE:

Bowman Estates/BMA Management, Ltd., Danville, IL

Marketing Director (September 21, 2009 - Present)

. Responsible for all sales & marketing efforts for 76-

unit assisted living facility

. Conduct daily sales calls with prospective residents

and their families

. Maintain relationship with referral sources through

regular contact and outreach

. Oversee all facility marketing and media efforts.

Responsible for department budget

. Assist with the day-to-day operation and supervision of

the community.

Department of Commerce/U.S. Census Bureau, Chicago, IL

Partnership Specialist (March 16, 2009 - August 28. 2009)

. Marketed and promoted the 2010 Census in a 14-county area

to community organizations, businesses, churches and

schools. Make presentations and plan activities with

groups. Assist in the supervision of four Assistants

stationed throughout the state.

Harris Agency,Inc, Hoopeston & Milford, IL

Agent (June 1, 2005 - December 15, 2008)

. Marketed, quoted, & sold all lines of insurance to a cross-

section of clients & businesses

. Coordinated all marketing, advertising and community

relations

. Hold licenses for property/casualty & life/health in

Illinois and Indiana

Country Insurance & Financial Services, Hoopeston,IL

Agent/Registered Representative (January 15, 2004 - May 15, 2005)

. Serviced individual, farm and commercial lines insurance

policies

. Provided personalized and detailed customer service in

sales & claims

. Licensed to sell all lines of insurance and financial

products.

Danville Area Community College, Danville, IL

Coordinator, Community Education (July 1, 2001 - January 8, 2004)

. Responsible for the coordination of College's extension

site courses & programs

. Coordinated and supervised department courses and

workshops offered each semester

. Recruited and assisted in selection of instructors and

course facilitators

. Coordinated the Continuing Center for Lifelong Learning

and College For Kids

. Assisted in the planning and operation of various

conferences and special events

Coordinator, Continuous Quality Improvement (CQI) (June 1, 2000 -

June 30, 2001)

. Responsible for overall coordination of quality

team structures and processes

. Facilitated communication among teams, Quality

Council, campus & Board of Trustee

Training Specialist, Corporate and Community Education (September

1999 - January 2004)

. Facilitated training programs ("soft skills" - i.e.

customer service, teamwork, communication skills, etc.)

for businesses, industry, and organizations. Included

classroom instruction and management of customized

training contracts

. Certified AchieveGlobal/Zenger Miller Trainer/Faciliator

. Assisted with planning and coordination of workshops,

conferences, and special events

Assistant Coordinator, Career Services (May 1999 - September 1999)

< Provided counseling and career development help to

students, alumni, and community

< Coordinated application process and referral for work

study and student worker Program

< Administered and interpreted the Self Directed Search

(SDS) for individuals and groups

Millikin University, Decatur, IL

Assistant Director of Residence Life (June 1, 1998 - May, 1999)

. Total programmatic responsibility for 10 residence halls

housing 850 students

. Supervised departmental budget of over $190,000.000

. Coordinated recruitment, selection and training of

professional and student staff

. Assisted in supervision of graduate-level professional,

undergraduate, and office staff

. Advised the Residential Housing Association - student

governance organization

Residence Hall Director (July 1997 - May 1998)

Managed total operation of four residence halls and two apartment buildings

housing 220 undergraduate students; Trained, supervised, and evaluated

eight Resident Assistants

Counseled residents on personal, academic, disciplinary, and career issues

Counselor, Center for Career Development (July 1997 - May 1998)

Conducted counseling sessions for variety of academic, career, and personal

issues

Assisted students with resume and cover letter writing and graduate

admission essays

Assisted with the overall management and daily operations of the Center

Augustana College, Rock Island, IL

Residence Hall Director (August 1993 - June 1997)

. Managed total operation of an undergraduate hall housing

110 males

. Hired, trained, evaluated, and supervised a student

paraprofessional staff

. Served as Staff Selection Coordinator (1995-1997) &

Training Coordinator (1993-1994)

. Served as Residence Hall Association and GLBT student

group advisor

"Making Connections" Creator & Coordinator (1995, 1996, & 1998)

. Co-created annual one-day educational and networking

workshop for

Resident Assistants and Student Affairs professionals from

five states

ADDITIONAL

EXPERIENCE:

Danville Area Community College, Danville, IL

Instructor (November 2010 - present)

. Teach course on basic computer skills - hardware & softward

Hoopeston Area School District #11, Hoopeston, IL

Certified Substitute Teacher, grades K-12 (January 2009-present)

Hoopeston Area School District #11, Hoopeston, IL

Head Coach, 5th grade boys basketball (2008-present)

Rossville-Alvin Grade School, Rossville, IL

Head Coach, 5th & 6th grade boys basketball (2007-2008)

Jett Consulting, Hoopeston, IL

Co-Founder/Co-Owner (June 2000 - present)

. Write resume & cover letters, and provide job search

assistance to private clients

Augustana College, Rock Island, IL

Residence Hall Association, Advisor (February 1994 - February 1995)

Facilitated the development of student organization that served 1400 campus

residents

Assisted in the management of $16,000.00 budget and major fundraising

efforts

Millikin University, Decatur, IL

Assistant Coach, Women's Varsity Basketball (1990 - 1993)

. Scouted and recruited potential players

. Served as junior varsity head coach

Writer/Contributing Editor (1995 - May, 1999)

Freelance Writer for RA Manager and On Duty national

publications

VOLUNTEER

WORK: Elder, First Presbyterian Church - Hoopeston, IL

Hoopeston Area Youth Soccer

Sons of the American Legion - Post #384

Meals on Wheels

American Red Cross CPR training

DACC Continuous Quality Improvement

Habitat for Humanity

HALO Project "Study Circles" on racism and diversity (pilot group

member, trained facilitator)

HONORS &

RECOGNITION: Illinois Residence Hall Association (IRHA)

Advisor of the Year, 1994-95

IRHA Hall of Fame inductee, 1996

Advisor of the Year nominee, 1998-99

Great Lakes Association of College and University Housing Officers

(GLACUHO)

Nominee, Outstanding Illinois Graduate Student, 1996

Conference Presenter 1995, 1996

Millikin University Hall Council Advisor of the Year, 1997-98

Member, National Residence Hall Honorary

Alpha Lambda Delta National Academic Honorary

Sigma Tau Delta International English Honorary

TRAININGS &

WORKSHOPS : American Sport Education Program (ASEP) - Coaching

Certification

Insurance training seminars - auto, home, life, health, crop

insurance -

various companies (2004-2008)

Leadership Tomorrow - Class XV (Danville Area Chamber of Commerce)

AchieveGlobal/Zenger Miller Trainer

Certification Seminar (December 1999)

Legal Issues: Hiring and Interviewing (DACC, June 1999)

Student Employment Essentials (Richland Community College, June

1999)

Sexual Harassment (Millikin University, Fall 1997)

GLACUHO (Regional) Conference (1993, 1994, 1995, 1996)

COMPUTER SKILLS:

Microsoft Word, Excel, Publisher & PowerPoint, TAM (on-

line management system)

Internet & E-mail (Outlook & Lotus)

PRESENTATIONS

AchieveGlobal/Zenger Miller Training Modules

Leadership 2000

Workskills

The Service Difference

Facilitating for Results

"Proactive Listening & Caring Responses"

"Do Something"

(Rotary Youth Leadership Academy, spring 2000)

"Customer Service Essentials"

"Dealing with Interruptions"

"Supervising the Marginal Employee"

"Positive Coaching"

"Job Hunting & Interviewing"

"Who Are You What Do You Want What's Expected Of You"

"The Self-Directed Search & Career Exploration"

"Time Management: Staying On Top Of It All"

"Resume Writing"

"You can put us together, but you can't make me like them!"

(group development and cohesion)

"Communication & Counseling"

"Get High On Yourself"

(self-affirmation & self-care)

"Being a 'Deciding' Student - Choosing a Major and Career"

"The Role of an Ally: Gay, Lesbian, and Bi-sexual Issues"

"Hall Council Advising"

(effective group mentoring)

"Stress and Burnout"

"Insurance for New Drivers"

References For

Kevin M. Jett

Lori Cain

Administrator

Bowman Estates

1968 N. Bowman Ave.

Danville, IL 61832

217-***-****

abh39z@r.postjobfree.com

Rich Dunsworth

Vice-President, Student Life

Millikin University

Decatur, IL 62522

217-***-****

abh39z@r.postjobfree.com

Todd Harris

President - Harris Agency,Inc

Rossville, IL 60963

217-***-****

abh39z@r.postjobfree.com

Wade Meranda & Ann Swartz

Pastors, First Presbyterian Church

Hoopeston, IL 60942

217-***-****

abh39z@r.postjobfree.com

Sara Van De Walker

Director, Corporate and Community Education

Danville Area Community College

Danville, IL 61832

217-***-****

abh39z@r.postjobfree.com

Dr. Alice Marie Jacobs

President

Danville Area Community College

Danville, IL 61832

217-***-****

abh39z@r.postjobfree.com



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