Customer Service Sales
Resume:
Christina Shea
Myrtle Beach, SC 29588
Home Phone: 843-***-****
Mobile Phone: 321-***-****
E mail: **************@***.***
OBJECTIVE
To work for an employer where hard work and dedication is recognized, and where customer
service and outstanding performance are of the utmost importance.
I am 20 years old and highly seasoned in the retail field. I have been working in retail since I first
sought employment, and ever since then I have realized that it is my niche. I would like to get into
retail management and move as high as I can go. I strive to be the best I can be in anything I do,
and I am hard to knock over when pursuing my goals whether they be personal or professional.
WORK EXPERIENCE
Assistant Sales Manager (Full Time)
Wilsons Leather Outlet – Myrtle Beach, SC
August 2010 – Present
Retail
Job Description: Putting the store together and merchandising for the grand opening in August
2010, working directly next to the SSM to ensure the business thrives and employees are following
procedure, preventing loss, visual merchandising, promotional sign changes, counting registers
at opening and closing, bank drops, preparing deposits, reviewing sales goals and the Associate
Performance Report, delegating tasks per company standards, managing other employees,
training, stocking, floor moves, and directing the flow of business per operating procedure.
At Wilsons Leather, customer service and sales are every aspect each day. From the moment a
customer walks into the store, they are spoiled. We sell a tremendous amount of designer leather,
suede, wool, luggage, and accessories; all at an affordable price. Each person has a sales goal
daily, weekly, and monthly. We are encouraged to go above and beyond our sales goal and with
the right attitude and dedication to the customer that is not a difficult task. I work directly beside
the Store Sales Manager in ensuring the daily operations of the store. I am highly seasoned in the
retail field with 4 years of experience in loss prevention, POS, customer service, selling, and
exceeding my own goals as well as the goals a company has set for me.
Assistant Manager (Part Time)
May 2010 – August 2010
Rue21 Myrtle Beach, SC
Retail
Job Description: Delegating tasks to employees, running the store as acting store manager when
the store manager is not around, preparing deposit bags at the end of the night, making bank
drops, doing all nightly paperwork, handling customer complaints and inquiries, providing
outstanding customer service with a positive attitude all day, opening and closing the store,
making sure the store runs per company standards.
Rue 21 is a very fast paced retail environment where customer service and loss prevention are
key. The store I work in has been recognized as a million dollar store year after year. We maintain
good customer relationships and strive to drive sales and boost UPT and ADS daily. We work hard
to keep shrink at a minimum and exceed sales goals. Customer service is our main priority, and
dealing with high volume traffic daily is both challenging and rewarding.
LP101 certificate, Great attitude, Customer Service, Open availability, Will to work.
Key Holder
April 2009 January 2010
Vanity/Bijuju Myrtle Beach, SC
Retail
Letter of Recommendation from this employer available upon interview or request.
I was a Key holder at my job until I got laid off on January 1st, 2010. My tasks included: delegating
tasks, shift organization, problem solving, completing the Nightly Deposit Summary at closing,
Opening the store, Safe count/bank runs, Timecard verification, receiving transfers of
merchandise, handling employees, utilizing management skills when the store manager is not
present.
Vanity is a very competitive store as far as the accessory market goes. We devote every bit of
attention to customers and sales. Our customers are our top priority. We have a professional
atmosphere and the Key Holders are to maintain order and a professional environment while the
store manager is gone.
Customer Service, Great Attitude, Will to work on an openly available basis
Retail Sales Associate/Cashier
August 2006 May 2008
NIKE Factory Store Myrtle Beach, SC
Retail
Working at Nike means having the correct attitude, determination, and kind personality to deliver
what the customer needs on a daily basis. My tasks were: Handling cash, credit, debit, traveler's
check, and check transactions. I also delivered great customer service every minute I was on the
clock. I greeted and thanked each customer when they walked in and left the store. I would
occasionally help out on the sales floor when needed off the register. I was at work in a timely
fashion and strived to be the best I could be when working for a top company.
Customer Service, Cash handling, Positive Attitude,
EDUCATION
Some College Coursework Completed, Graphic Design
10/2009 11/2014 I have not graduated
The Art Institute or Pittsburgh Online Division
I am currently pursuing my Bachelor's of Science in Graphic Design.
High School or equivalent, Graphic Design,
8/2006 – 6/2008
The Academy for Technology and Academics Conway, SC
The Academy is a school that allows high school juniors and seniors take their major of choice for
college with their academic classes. I enrolled in the Graphic Design course (Digital Arts) and
I graduated my senior year with 2 years worth of college credits for that major, which can be
transferred into my college of choice.
SKILLS
Customer Service Expert
Team Player Expert
Sales Expert
Use of Microsoft programs and Adobe design programs Expert
LANGUAGES
Spanish Intermediate
INTERESTS
Pursuing my goals I have set forth for myself, spending time with my family and close network of
friends, freelance design, exercising, going to the beach, working, and going to college to get my
well deserved degree.
REFERENCES
Deborah Shea
RAS Retail Group Shipping and receiving specialist
Personal/Professional
Joanne Doshier
Graphic Designer Entrepreneur/Teacher
*******@******************.***
Professional
Rob Safa
Store Operations Manager/Vice President Vanity/Bijuju/ RAS Retail Group
843-***-**** ext 104
***@******.***
Professional
Susan Hurley
Sales Associate Vanity/Bijuju
Professional
Christine McCullen
Rue 21 Supervisor
Professional
Dustin Savitsky
Savitsky Roof Solutions LLC –President of company
******@*************.***
Professional
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