Process Improvement Customer Service

D. ANDREWS MURPHY

( *** Sitting Rock Drive ( Madison, NC ( Home: 336-***-**** (

**********@*****.**.***

SYNOPSIS

Results-oriented, self-motivated professional with strengths in supply

chain management. Champion of lean management and Six Sigma techniques.

Implemented cost savings strategies and managed employee relationships by

assessing priorities. Strategic thinker and team player with exceptional

dedication, leadership, and interpersonal capabilities.

Key Assets:

. Over 30 years of supply chain management experience with a

strong understanding of plant processes.

. Led continuous process improvement initiatives and safety

programs which facilitated company's abilities to achieve

strategic financial and quality objectives.

. An outstanding record of contributions to employer profits with

excellent employee relations and vendor management expertise.

PROFESSIONAL EXPERIENCE

High Performance Achievements

. Increased department's efficiency from 85% to 97% and brought up to

standard with 30% less employees.

. Lowered materials inventory by 30% by monitored usage,

standardized colors, and tested new equipment.

. Improved customer returns and allowances by 2.8% annually.

. Developed standard operating procedures for attendance and safety

for new company.

. Contributed to company's growth through departmental recognition as

benchmark for other facilities in lowest cost per square foot in

the entire company.

. Established new training procedures and techniques which reduced

runs and improved transfer efficiency.

. Developed and implemented layout for newly constructed finishing

room and assisted in the development of metal painting procedures.

. Presented and trained management as well as all other personnel on

new process improvement system.

PROFESSIONAL SKILLS

Process Improvement/Production Management

. Developed, planned, and improved manufacturing processes

through system designs and analysis of existing methods.

. Provided leadership, planned, and assigned work to employees to

ensure production goals were met.

. Proven ability to work in unison with vice presidents and

staff, executive management, and all related

personnel regarding compliance with industry standards and

product specifications.

Management & Supervision

. Managed 2 salaried employees and supervised upwards of 100

hourly employees monitoring their daily work flow employing

proper training and process improvement techniques.

. Effectively directed several departments with projects varying in range

and scope that impacted productivity, generated revenue, and reduced

quality issues.

. Sucessfully handled multiple demands and changing priorities to

meet deadlines; experienced in budgeting, purchasing,

analyzing, and creative problem solving.

Quality & Safety Administration

. Experienced Quality Control Supervisor with Black Belt certification in

Six Sigma concepts as well as Supply Chain management and Lean

Manufacturing training.

. Sound knowledge of business requirements and strategic direction, handled

key projects resulting in both cost savings and efficiency improvements.

(Introduced new training procedures and techniques).

. Analyzed, corrected, and improved quality of the product; built

excellence into operations while meeting rigorous customer

expectations for quality service.

D. ANDREWS MURPHY Page 2 of 3 BACKGROUND

DATA

PROFESSIONAL SKILLS (Cont.)

Communication/Customer Relations

. Resolved escalated customer service issues through extensive

communication regarding their expectations, functional

requirements and pricing points.

. Liaison between customers and design & marketing;

interpreted, documented and communicated

specifications for exclusive products.

. Maintained good business relationships with ability to

quickly build genuine rapport.

EDUCATION

Six Sigma Black Belt Certification, University of North Carolina

at Greensboro - 2007 Graduate

Bachelor of Arts in Business Administration, Elon College, Elon, NC -

1977 Graduate

VPMEP (Virginia's Philpott Manufacturing Extension Partnership) Lean &

Agile Workshop

MasterBrand Cabinets, Martinsville, VA

August 2010 to Present

Manufacturer of custom cabinetry with annual revenue of over $77 million.

Finishing Supervisor

. Manage fast-paced finishing department with 3 team leaders and 85

employees.

. Increased production by 36% with same number of employees by

reassessing work flows.

. Perform daily quality audits to guarantee customer quality.

. Track missing parts to ensure on-time customer delivery.

. Improved daily reporting by reducing preparation time with IT

support.

. Provide employee administration to include work hours, benefits,

coaching, safety, and discipline to hourly employees while

enforcing policies and plant work rules in a fair and consistent

manner.

Hooker Furniture, Martinsville, VA

May 1988 to April 2007

International manufacturer and marketer of wood and metal furnishings with

annual revenue of over $300 million.

Manager (Finishing Plant) - May 1988 to April 2007

. Managed 2 Supervisors and 70 to 100 hourly employees.

. Effectively communicated expectations and trained work force for

accountability of high-level performance by each team member to

meet production goals.

. Provided personnel administration to include work hours, benefits,

coaching, and discipline to hourly employees while enforcing

policies and plant work rules in a fair and consistent manner.

. Handled vendor and material management; ordered approximately

$500,000 of finishing materials annually from outside vendors.

. Performed administration functions such as budgeting, reporting,

and inventory control procedures.

. Tracked, coordinated, and audited Finishing Department's product

inventories.

. Maintained product quality standards to ensure appearance of

finished furniture products.

. Led and facilitated regular safety meetings to ensure safety

standards were maintained and followed.

. Served as member of (2) Quality Leadership Teams.

Stoneville Furniture, Stoneville, NC

May 1983 to May 1988

Manufacturer and marketer of metal and wood furnishings

Finishing and Paint Superintendent

. Managed and supervised 75 hourly employees on two shifts of electro-

static metal painting areas.

. Produced approximately 5000 - 6000 metal chairs per day over two

shifts holding to 1% rejects.

. Developed metal painting training and procedures for facility.

. Implemented layout for newly constructed finishing room.

D. ANDREWS MURPHY Page 3 of 3 BACKGROUND

DATA

Summary of Additional Experience from 1977 to 1983:

Superintendent (Finishing/Paint Dept. -4 yrs) - Supervisor

(Quality/Finishing Dept. -2 yrs):

Developed transferable skills from ground floor in every position held and

built on knowledge and know-how to perform at top-level management

capacity. Continuous promotions and served as a Subject Matter Expert in

the following areas:

- Effective Leadership - Personnel

Management/Safety

- Microsoft Office proficient - Lean Manufacturing

Concepts

- Ongoing Cost Reduction - Inventory

Control/Purchasing

- Performance Reporting - Strategic Planning

- Continual Process Improvement - Quality Control/Safety

Standards

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