Customer Service Quality Assurance
Resume:
Houlton, WI *****
*************@*****.***
Summary of Qualifications
. Creative thinker
. Adaptable to new marketing challenges
. Make sound business decisions
. Strong oral and written communication skills
. Attention to detail and efficiency
. Broad computer skills
. Excellent drive and initiative
. Great at building business support
. Solid team player
Work Experience
Assistant Buyer, Nash Finch Company, Edina, MN
2006-2008
Was responsible for new item set up and maintenance on all GM/HBC
products for NFD/GMS companies. Total sales for GM/HBC totaled over $160
million. This included review with merchandiser and contact with vendors on
problem areas. Loaded all deals and set up billing for ads. Some additional
key projects included:
Worked with seasonal merchandiser to help set up seasonal catalogs
for 1500 Nash Finch stores. Duties included assisting on meetings with
vendors for product selection, following up on new item set ups, layouts of
catalogs and set ups of order guides. Results for 2008 were an 80% increase
in sales of catalog products.
. Achieved 36% growth rate in category fill rates
. Was chosen by merchandiser to lead hartz transition project. Duties
included working with vendors, assisting in item selection, product
pricing and store updates. The project was a success, as we changed
over 200 items from existing vendors with minimal problems.
. Due to knowledge of computer programs was the person called on to
develop financial reports for GM/HBC Director.
. Involved in inventory control for our warehouses and Minneapolis
office
. Ads and billing maintenance for vendors, warehouses, and retail stores
. Created procedure guides for new scan ads
. Responsible for setting up trade show events and new product showings
Accounts Payable, Nash Finch Company, Edina, MN 2005-
2006
. Improved financial balance sheets by 40% within six months
. Participated in three week integration of 3000 new clients into lawson
financial system
. Created specialized financial reports for clients and vendors
. Developed instruction manuals for financial jobs within lawson
. Performed various check runs and electronic funds transfers (EFTS)
. Routed financial documentation to distribution centers, vendors, or
store personnel to ensure accurate bookkeeping
. Primary contact point for vendors, and corporate associates on status
of invoices and other information
. Researched and rectified past due invoices
. Integrated and maintained new clients within financial documentation
network (NBS)
Jason Mork
Page 2
Accounts Payable Continued from Page 1
. Administrator for financial documents and support within
. Coded financial documents to identify them for payment
. Maintained lawson system errors through error loading
. Troubleshooter for technical issues with other areas of the company
such as central procurement, legal, treasury, and transportation
. Provided customer service via phone to vendors on payment status and
check information
. Set up new contracts for vendors who provided new services to our
facilities
Meat Assistant, Nash Finch Company, Hudson, WI
2004-2005
. Awarded for outstanding customer service within store
. Grinding, stocking, pricing, wrapping, merchandising product
Teller, TCF Bank, Oak Park Heights, MN
2002-2003
. Awarded monthly choice award for outstanding customer service
. Awarded "The Customer First" quarterly award for customer service
. Performed bank audits, opened bank, handled customer issues
Seasonal Manufacturing Associate, Andersen Corporation, Bayport, MN
1997-2003
. Realigned 52 cost centers in 6 months
. Completed rollout plan 3 months ahead of schedule
. Directed and trained 200 employees and supervisors on lean principles
. Designed and organized new work areas
. Diagnosed and implemented kan-ban stock layout
. Assessed work area layouts and used 5-second model to implement an
improved workspace
. Performed manufacturing audits based on 6S manufacturing standards
(sort, straighten, shine, standardize, sustain, safety)
. Filmed jobs elements for future kaizen events and work study
. Standardized documentation for employee tasks and quality assurance
Computer Skills
Microsoft Excel Microsoft Publisher Lawson
Financial Software
Microsoft Word Microsoft Access
ValuPay Print Software
Lotus Notes Hummingbird Terminal Software
(Biceps) Adobe Photoshop
Education
B.S. Business Administration and Economics
University of Wisconsin-River Falls, May 2001
GPA: 3.42/4.0
Academic Achievements: Dean's List, Lew Garrison Coit Scholarship (2),
Africanus B.A. Okokon Memorial Scholarship, Academic Honors
Contact this candidate