Management Service
Resume:
Lincoln Boro PA *****
Melissa E. D'Angelo
Objective To obtain a challenging position that offers
opportunity for advancement, with increasing
responsibility through skill development and
improvement. I am looking for the tools, resources,
and freedom to build a great career and formula for
personal success, as well as enhancing my business
and professional abilities. While obtaining
experience and increasing my knowledge I would like
to contribute to the success of an organization by
applying drive and determination to achieve the best
results for clients.
Education
1999 - 2001
Computer Learning Center
Information Technology Support Professional/NA
Courses: Introduction to Computer Concepts, Word97,
Access, Excel, DOS, Windows95, NT, Application
Software I, II & III, Desktop Systems, Network
Systems, Problem Solving Tools & Tech
1990 - 1992
Point Park College/CCAC
Paralegal
Courses: Family, Criminal, Litigation, Research and
Writing, Tort, Wills and Estates, Corporate, Civil
and Bankruptcy Law.
1984 - 1988 Penn
Trafford High School
Professional 2006 - present Mendlowitz
experience Elizabeth, PA
Office Manager
Plan, coordinate, supervise, and oversee various
business functions which are performed by other
employees of the company.
Order supplies, perform payroll and accounting
duties, take phone calls, advertise, and perform
general everyday tasks necessary for the efficient
running of the business.
Effective communication with outside vendors and
customers
Prepare and maintain all excel spreadsheets
according to business operations
Maintaining Office Records and business operations
Secretarial and Clerical Duties
Recruitment and Training
Meetings and Presentations
2000 - 2006 National City Bank Pittsburgh, PA
Financial Analyst -Operation Processor V - Cash
Inventory Management, Team Lead- Supervisor
Manage currency and coin inventories for all
external vaults through ordering and depositing
currency with Federal Reserve Bank and transferring
inventories between external vaults for entire
National City footprint.
Setup and serves as a liaison to maintain
relationships (point of contact) with Federal
Reserve. Assist management in controlling Vault
Services' relationships with the Federal Reserve
Bank.
Set up and maintain relationships with external
Brinks (vendor) locations, currently managing 58
currency centers. Developed required procedures for
daily monitoring of Fed/Brinks monies.
Enter and track all daily and monthly statistical
data and report this data to management within the
schedules time frame.
Customer CALMS billing. Utilize product expertise to
identify ideas for cost reduction and expense.
Preparing various daily and monthly
reports/analyzing for statistical reporting.
Maintain cost of funds and the vault cash position
of NCB.
Analysis of Non- Earning Assets.
Research of transportation invoice accuracy and
issues.
Tracking of customer deposit and order activity.
Prepare and maintain Excel spreadsheet/Access
database forms.
Admin support to peer Leads/Supervisors, delivering
prompt timely service to clients and services
partners.
Set up and investigates new National City Brinks
customers, including changes and file maintenance
for all 58 vaults received from internal departments
to ensure that all information is listed and
accurate and verify that the information is input
correctly by the vault and follow up with customer
and/or Treasury Management to alert them changes
have been made and send out any necessary
documentation to them.
Increase productivity by implementing, coordinating,
short cuts, system and form enhancements.
Lend support to management, by training, creating
and instituting procedure manuals and guidelines,
prepare, and update departmental handouts.
Respond, identify and serve customer inquiries while
analyzing problems.
While able to work independently, a team environment
has enabled me to maintain and enhance my
organizational and communication skills.
Provide service to internal and external customers
in the vault services area. Responsibilities include
research of customer related issues pertaining to
daily account activity. Resolves discrepancies and
make corrections as needed. Serves as primary
contact in resolution of routine errors pertaining
to client or branch cash transactions.
Assist in maintaining general ledger accounts,
produce account reports for resolved and unresolved
issues, with vault management. Resolve and prepare
entries in the settlement error of customers.
Treasury Management and client primary contact.
Research claim investigation, several administrative
duties, armored carrier research and maintaining
several other vault procedures.
Research and populate to other staff, department and
vault service changes, developed forms and or
guidelines criteria adopted within the entire
department.
Develop and maintain various recordkeeping systems
for database fulfillment.
Back up duties include, handle incoming calls and
customer services courtesy calls, and assist with
work groups, special projects as indicated, when
needed.
1997 - 1999 PNC Bank, Channel Services Pittsburgh, PA
Senior, Financial Service Consultant
. Process and print in-market and outbound Home Equity
Loans including Automobile, Military, and personal
loans.
. Perform some added administration duties based on
knowledge and experience, daily reports, Guidelines for
Service Partners, while engaging and utilizing various
projects for the supervisor.
. Assist in problem resolution escalated issues, mastery
in problem Mortgages, Collateral control knowledge.
. Legal requirements for each market (state) and updating
such information.
. Continued support and training to other team members and
new staff.
. Provide optimum levels of service to customers by
serving as primary follow up person to other internal
and external Partners within NSFC.
. Continually worked with Leads to keep teams updated on
products, system and regulatory changes.
. Provide and demonstrates sufficient knowledge of loan
processing to surrounding areas affiliated orally and
written.
. Cross train to support In-Market National rescissions,
disbursements and demand account areas, openings,
closings and CD products.
. Accessed customers in various ways of communications via
telephone, email and letter correspondence.
1994 - 1997 PNC Bank Corp Pittsburgh, PA
Teller Banking/Personal Banking Representative II
High level of product knowledge for sales, service
and extensive teller transactions.
Back counter duties, reports, CTR, government
reporting.
Balancing of cash vaults in large sums of money.
Multi-use of computer for transactions, strong
problem/resolution
Opening, closings of all demand deposit (DDA and SVG)
accounts, insurance, brokerage accounts.
Bancstar database updating and supply ordering.
Food stamp & ATM coordination
Contact this candidate