Timothy R. Evavold, PMP

**** ******* ******, ******, ** 48188 ( 734-544-

**** ( abh34l@r.postjobfree.com

CIO - VP of Information Technology

Systems Development / Strategic Planning / Process Engineering /

Transformation / Cost Reduction

Performance Improvement / Budgeting & Forecasting / Integrations / Change

Leadership / Teamwork

A results-driven IT executive with a strong track record of partnering with

business units to drive process reengineering, cost reduction and revenue

growth for competitive advantage and profit improvement. Experience in both

Fortune 500 and smaller growth firms with mastery of multiple architectures

including Web, Client Server, COTS and Telephony. Proven skills in

strategic process and technology design. Can contribute immediately by:

< Meeting objectives in complex, high-pressure environments

< Reorganizing & revitalizing struggling IT programs and projects

< Planning and executing rapid transformations and optimizations

< Aligning IT strategies with short range and strategic business

objectives

Very strong technically, with first rate communication and management

skills. An out-front leader with a participative management style that

allows team members to excel. Have an MA in Management from Ball State

University and BS in Industrial Engineering from Iowa State University.

Certified PMP.

Selected Accomplishments

Implemented TQM and agile development. SCI development shop had few product

management processes and low throughput. Reorganized team into product

pods, re-architected platform following SOBA guidelines and deployed TQM.

Reduced operating costs by 43% and achieved ranking on Deloitte's Fast 50

for 2008 and 2009.

Lead quick turnaround of OnStar's IT unit. Development was struggling with

significant turnover and delivery problems. Directed comprehensive resource

inventory of talent, vendors and physical assets. Identified key issues and

implemented corrective action plans. Eliminated 85% of root causes and

saved $9M in 10 months.

Realigned management team and cut costs $8.9M. GM North America (GMNA)

Business Services had a poor performance record. Reorganized management

team and forced actions including exiting of non-performers. Initiated new

coaching and training processes. Quickly reduced an inherited $12.7M budget

shortfall by 70%.

Improved systems delivery time to 94%. GMNA Sales, Service & Marketing

development had serious throughput and quality problems. As Director of

Systems Development, implemented strict project management and measurement

controls. Achieved 100% in first time quality and improved systems delivery

20 points from 74%.

New architecture reduces non-value added costs 79%. GM's non-value added

costs being passed-on to dealers were excessive. Reengineered a global

retail process, developing a dealer workbench solution with agnostic

architecture seamlessly linking GM and dealer systems. Eliminated $143 of

$180 of costs per vehicle.

Designed new Managed Service Provider (MSP) call center solution. GM's Call

Center BPO contract supplier was underperforming. Designed and implemented

a robust internal solution with active-active, light footprint telephony

architecture. Migrated to multiple low cost providers with improved

flexibility and call center security.

Career History

CTO & VP Services & Operations, SCI Limited, 2008-Present. Responsible for

product vision and roadmap, IT strategy & architecture and IT operations

for fast-growing SaaS solutions provider. Led staff of 95 with

contributions in cost reduction, product development and performance

improvement.

Chief Information Officer, OnStar Div. of GM, 2006-2007. Responsible for IT

strategy, architecture, development and operations for high-profile

telematics service. Led operational turnaround to improve quality, delivery

& reliability. Also, was Information Officer for GMNA Business Services,

2007.

Director, Systems Development, GMNA Vehicle Sales, Service and Marketing,

(VSSM) 2004-2006. Managed design, development and deployment of systems

portfolio with staff of 56 and $75M budget. Also, served as Acting Process

Information Officer for VSSM during 2006.

Earlier: Previous GM assignments as Director of Systems Development & PMO,

Global Business Process Manager- Supply Chain & Manufacturing, among

others. Early career manufacturing & engineering assignments.

Personal: Married, one child. Lead an active lifestyle; hockey, golf,

reading, woodworking and cooking.

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