Customer Service Manager
Resume:
Mathew S. Pintarelli
Lancaster, Ca 93535
Email: **************@*****.***
Professional Objective
To obtain a position in human resources or social services with the opportunity to develop, grow and advance.
Qualification Highlights
• Aggressive “go-getter” who is goal-oriented and hard working; driven to succeed. Graduated from the University
of California, San Diego with a degree in Psychology while concurrently working an average 30hour workweek all four
years.
• Quick learner with ability to rapidly assimilate job requirements and progress in an organization. Energetic and
self-motivated team player/builder. Adaptable and efficient in dynamic work situations with moving responsibilities.
• Strong oral and written communication skills. Proven ability to work efficiently and effectively in both
independent and team environments. Energetic personality with innate leadership abilities.
Technical Qualifications
• Budgeting/Financial Organizational Change
• Leadership / Supervision Human Resource Development
• Capacity Planning Performance Measurements
• MS Software Applications PC Software/Hardware Operations/Maintenance
Education / Professional Training / Industry Certifications
B.A., Psychology – University of California, San Diego, 2007
Cutlery Specialist Certification – B-Sharp Inc., 2005
High School Diploma (Valedictorian) – Lancaster High School, 2003
Awards/Recognition
Valedictorian, Lancaster High School, 2002
Advanced Placement Scholar with Honors, 2002
Washington Mutual High School Intern Program Winner, 2001
Section Leader/Officer, Lancaster High School Marching Band, 2001-2003
Work Experience
Dec 2009 – Nov 2010 Appraiser Los Angeles County Assessor, Los Angeles, Ca
I was selected as one of a group of twenty new hires for this position from a pool of approximately 2,500 candidates. While
working for the Office of the Assessor of Los Angeles County I received a great deal of training and had very diverse job
responsibilities. I was required to value new construction to properties by visiting the site, identifying the construction,
diagramming any new construction, and arriving at a value for said construction. Additionally, I was responsible for valuing
transfers via a sales comparison approach with no visit to the sites. I also interfaced with the public a great deal, providing
public service by answering any questions that taxpayers had involving the property tax system.
• Developed various excel spreadsheets to expedite work processes.
• Gained a great deal of experience working with the myriad diverse cultures found throughout the population Los
Angeles County.
• Enhanced my spatial relations skills through diagramming many different types of buildings.
• Further refined my multi-tasking capabilities by working on as many as fifty properties concurrently through
multiple work functions.
Feb 2008 – Oct 2008 Sales Associate Sleep Train Inc., San Diego, CA
At Sleep Train I went through a six week sales, customer service, and product training period both in the classroom and on
the sales floor followed by continued on the job training. My responsibilities included helping customers find the right
mattress (based not only on their budgetary needs but also on other issues such as sleep wellness and comfort), filling out
credit applications and authorizing charges on those finance accounts, processing payments (cash, check, credit card, and
debit card), filling sales invoices, initiating transfers, scheduling deliveries, and processing exchanges, returns, and other
customer service related issues.
Aug 2005 – Nov 2007 Store Manager/Certified Cutlery The Edge, UTC, La Jolla, Ca
Specialist
During this time I progressed from sales associate to store manager. My duties included applicant screening, work
scheduling, payroll, employee training, merchandising, and disciplinary actions. Prior to the formal establishment of the
store manager position, I was assigned these duties by my regional manager and performed at a high level while
maintaining excellent sales numbers and customer service. I coordinated with other store managers to balance specific
stock to locations where there was a greater market potential and acted to remove items from locations lacking the
appropriate customer base. I frequently initiated dialogue with the company president and owner to address various
problems occurring on a company-wide level. Many of these conversations led to changes incorporated companywide
including certification test modifications which more accurately reflect true information and payroll and commission
structure changes to reward employees performing at exceptional levels. One such initiative which I elevated to
ownership prompted an entire managerial restructure of the company.
• Awarded the title of Certified Cutlery Specialist after undertaking a fifty-page qualification test requiring
extensive knowledge on manufacturing processes, steels, and all elements of knives and swords, both functional
and technical
• Played critical role in leading store to a 30% sales increase in first year of employment; helped build back lost
customer base in a specialty market through excellent product knowledge and customer service skills
• Promoted to store manager by company District Manager following structural changes which I initiated
Sep 2004- Feb 2005; Sales Associate Finlay Fine Jewelry, Robinson-May, UTC,
Jan 2004- Jun 2004 La Jolla, Ca
In this position I performed customer service and sales of a wide variety of fine jewelry. I interfaced with
customers, fielded questions, resolved problems, and provided customized service. I handled cash, credit,
and check transactions, and ensured security of over $100,000 in jewelry inventory.
• Selected by store manager to train new employees on all closing and security procedures
• Assisted in technical knowledge training (i.e. material composition within different precious metals,
technical specifications on watches, etc.)
• Provided positive product security; developed and fostered close relationship with Robinson-May
loss prevention personnel resulting in no asset losses under my watch during my tenure
• Key player in maintaining strong stores sales figures in a heavily recessed market
July 2004 – Sept 2004; Bank Teller Washington Mutual, Lancaster, California
May 2001 – Sept 2003
I was selected for this position under the Washington Mutual High School Intern Program, a program
designed to place exceptional high school students in teller positions and provide them with valuable work
experience. The specific position I earned received well over one hundred applications and I was ultimately
chosen from fifteen finalists. During this time I provided customer service, performed business transactions,
researched accounts and other information, and handled cash flow. I also fielded incoming customer service
calls and provided follow-up service. I dealt with fraud prevention, account security, and counterfeit bill
detection in a fraud-heavy area.
• Sited by branch manager for rapid completion of in-store teller training as fastest completed to date
• Recognized for unusual maturity and sense of responsibility; personally recruited by branch’s WaMu Finance
Representative to assist with telephone representation to our larger account holders and investors
• Attention to detail directly led to the in-branch arrest of fraud suspects on multiple occasions through quick
crime recognition and notification of authorities without alerting the criminals
• Exceptional service lead to a direct request from the branch manager to recruit candidates for two new
openings in the High School Intern Program. Both of the candidates I recruited were awarded positions after
facing similar competition to my own.
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