Customer Service Representative

Location:

Posted:

November 18, 2010

Lori M. Bumbaco Office Administration

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PROFILE:

1Possess over 22 years' experience providing customer service support in

a professional dental office environment with a proven record of

success.

2Computer literate with Windows-based software and the Internet.

3Able to handle bookkeeping duties including bank reconciliation, taxes,

payables, receivables, month-end, and year-end closing.

4Proficient with insurance coding and third-party billing.

5Project a positive business image via the telephone and in person.

6Take complete, neat, and accurate messages. Able to ask pertinent

questions to determine urgency of the call and take appropriate action.

7Dedicated, organized, and efficient. Take initiative to enhance

productivity in an office. Proficient in multi-tasking.

8Committed to continuing professional development and education. Have

participated in ongoing training including effective office

management, stress management, and medical insurance seminars.

EXPERIENCE:

2003-2010 Customer Service Representative- P & C Licensed

Liberty Mutual Insurance, Williamsville, NY

1990 - 2003 Office Manager- all office functions as well as payroll, billing,

Accts. Receivables/AP, monthly ledgers, etc

Robert D. Schaus, DDS, Clarence, New York

1987 - 1990 General Office Clerk

Irr Supply Company, Inc., North Tonawanda, New York

1987 Dental Assistant/Receptionist

Sanford H. Eisen, D.D.S., Buffalo, New York

1985 - 1986 Accounts Receivable Clerk

Irr Supply Company, Inc., North Tonawanda, New York

References Available Upon Request