Sales Customer Service

Deana Rogers, Interior Designer

Profile

Creative, detail-oriented business professional with 10 years experience in

client relations. Exemplary work ethic and experienced in leading multiple

projects from start to finish on time, on budget and with quality

consultation.

Skills Summary

Professional Experience

Design

Demonstrated success in transforming spaces into beautiful, functional,

efficient environments. Used organizational expertise to show clients how

to maximize space and increase productivity.

OMWorkspace, Commercial Furniture Dealer, Columbus OH

Account Manager, 2008-Present

( Responsible for the development and execution of plans to drive new

contract furniture opportunities with corporations, hospitals, government

and education facilities.

( Collaborate with architect & design firms and customers to create

customized solutions by developing a space plan, furniture, fabric and

accessory selection.

( Educate customers about new products and services by arranging joint

calls and product presentations with furniture manufacturers.

( Develop new leads and uncover new business potential by cold-calling,

networking with industry and community contacts and asking for referrals

from existing customers.

( Update and keep current an account database and forecasting program on a

weekly basis.

( Work with a group of designers, coordinators, project managers,

installers and sales managers towards the goal of complete customer

satisfaction.

Results: Brought on 10 new customers while retaining an account base of 50.

Generated sales of more than $800,000.

Angela B's Signature Interiors, Residential Interior Design, Dublin OH

Assistant Designer, 2004-2005 (part time)

( Assisted in color scheme and design for 2004 Columbus Parade of Homes

competition.

( Assisted local residential designer with client site visits including

information gathering, measuring, drafting floor/furniture plans, creating

finish boards with paint, fabric, furniture and window treatment

selections.

( Developed relationship with manufacturing vendors for customer orders.

( Helped to choose accessory stock.

( Recorded all bookkeeping transactions.

Results: Parade of Homes Gold Winner. Successfully completed 3 profitable

residential jobs.

Global Living, Retail Furniture, Grandview OH

Design Associate, 2003-2005 (part time)

( Staged Columbus model condominium homes including Graystone Winery,

Lagerhaus, and Lofts Downtown. Scope of work included developing space

plan, color scheme and furniture & accessory selection.

( Generated furniture and accessory sales by working one on one with

clients to develop space plans, color schemes and furniture selection for

their home or office.

( Coordinated special orders, delivery and billing between vendors, clients

and store.

Results: Staged condos all sold within 6 months. Generated retail sales of

more than $2000/month.

Memberships

International Interior Design Association (IIDA), Membership Committee,

2009-current

PROFESSIONAL EXPERIENCE

Sales/Marketing

Successful track record in cultivating client relationships using

consultative approach to generate sales. Demonstrated excellent verbal and

presentation skills. Provided exemplary, detailed follow up to gain

customer trust.

Ohio Full Court Press, Print Marketer, Columbus OH

Account Executive 2006-2008

( Performed product presentations and demonstrations to assist companies in

launching Web site to print

marketing campaigns including graphic design, print, mail & package

fulfillment.

( Responsible for increasing sales volume and customer base by cold calling

30-40 new prospects per month and attending networking functions to gain

leads.

( Provided clients with quotes and coordinated within the company to

process orders through the shop.

( Acted as a liaison between the company and approximately 30 continual

clients including responding to status of order, production issues,

delivery and billing.

Results: Brought on 20 new customers. Generated $25,000 in sales per month.

The First Tee of Columbus, Non Profit Junior Golf Program, Columbus OH

Assistant Director, 2001-2005

( Developed year-round junior golf & life skills programming and tournament

travel for non-profit chapter reaching approximately 300 youth yearly.

( Responsible for program budget and coordinated corporate fundraising and

grant writing efforts.

( Planned events including 2000-2004 Hammond Celebrity Golf Classic

generating $60,000, 2001 Coca Cola/Tiger Woods Junior Golf Clinic

generating $126, 000, and 2002 USA Network/PGA Tour/MGAA Junior Golf Clinic

generating 300 new youth golfers.

( Developed content for Web site, designed brochures and other marketing

collateral materials including quarterly newsletter reaching more than 1000

homes and businesses.

( Acted as liaison to media, wrote press releases resulting in news

coverage and PSA placement on television and radio.

Results: Increased community awareness and youth participation. Raised

nearly $500,000.

The Ecology Group, Waste/Recycling Expense Management Company, Columbus OH

PR & Marketing Coordinator, 1999-2001

( Provided sales support including development of client presentations,

retention and collateral literature.

( Developed company newsletter and Web copy.

( Created media kits and press releases resulting in article placement.

Results: Assisted sales in attaining approximately 2 new clients per month.

Developed material to create company awareness. Published articles.

Published Articles

Waste Age Magazine "Consolidation of Another Kind" August 2000

(circulation 35,000)

OSU Lantern Newspaper "Numerous Articles for Arts Beat" September-December

1998 (circulation 33,000)

Education

The Ohio State University

( Bachelor of Science in Human Ecology/Interior Design, 2005

( Bachelor of Arts in Journalism/Public Relations, 1999

Computer Skills

MS Word, MS Excel, MS PowerPoint, MS Publisher, AutoCAD, Adobe Illustrator,

Adobe Photoshop

126 Georgetown Drive Columbus, OH 43214

614-***-**** *********@*****.***

( Room Measurements & Space Planning ( Project Management

( Drafting/Sketching ( Cost Estimation

( Decorating ( Computer Savvy

( Staging ( Customer Service

( Home & Office Organizing ( Marketing & Sales

( Color/Material/Furnishing Selection ( Professional Presentations

Contact this candidate