Manager Sales

Randy Zydonik

abh31l@r.postjobfree.com

*** ********* **. ****: 864-***-****

Townville, SC 29689 Cell: 704-***-****

Dedicated automotive professional with 15+ years of experience in both family owned and

corporate dealerships. I consistently achieve high customer satisfaction rankings,

improvements to the bottom line and have experience in turning around underperforming

operations. I instill a shared, enthusiastic commitment to customer service as a key driver

of company goal attainment. I Lead by example and ensure the collective effort toward

profitability.

Areas of Expertise

Motivational Leadership Customer Satisfaction Teambuilding & Training

Process Oriented Enhancement Cost Reduction Strategies

Sales & Margin Improvement

Advertising & Marketing

Professional Experience

ANDERSON FORD/MAZDA Anderson, SC 07/09 to Present

General Manager

I was promoted to General Manager from our sister store Huntersville Ford, where I Served as Director of Fixed Operations for 8

years. I carried a proven track record of solid financial performance, personnel management and firm leadership to a newly acquired

dealership which has produced immediate improvements in all departments.

Currently averaging $2,300.00 Per Vehicle Sold on our way to our goal of $3,000.00 with a

Warranty penetration of 60%.

While faced with new vehicle inventory shortages and declining sales, I focused efforts on

pre owned sales and managed a net increase in total unit sales by more than 40% over

prior year.

By working closely with Service Department personnel have increased awareness and

improved customer satisfaction scores. Additionally, by implementing proper price

structuring and improving shop productivity we are now operating at a nearly 30% YOY

improvement.

By operating a fully functional Sales and Service Business Development Center I have

taken control of all inbound phone and internet sales leads, as well as many Service follow

up and revenue generating processes.

10/01 to 07/09

HUNTERSVILLE FORD. Huntersville, NC

Director Fixed Operations

While at Huntersville Ford, I directed 40+ employees and was responsible for fixed P&L, sales, parts inventory, and

marketing/advertising. I maintained the highest standards of performance among Parts and Service personnel, and consistently

outperformed the region in business development and sales.

Increased Service Expense absorption from 67% to 88% through gross profit improvements

as well as aggressive cost controls.

Maintained one of the highest customer retention percentages (47%) in the nation for nearly

a decade.

NEIL POPE CHRYSLER DODGE JEEP – Atlanta Ga. 06/98 to 09/01

Director Fixed Operations

At Neil Pope, in addition to managing fixed operations, I directed the effort to achieve Chryslers 5 Star certification for each of my

four year. I improved CSI, implemented process improvements for both Parts and Service and directed facility improvements.

Located among a high immigrant population, I worked with the local community to build goodwill and capture the available local

business.

Increased Service repair order traffic by 41% and improved our per ticket performance to

$255.00 per RO.

Maintained a strong working relationship with the factory throughout the Daimler transition.

Carmax – Atlanta Ga. 04/95 to 02/98

Service Manager Used Reconditioning

I worked in what was at the time the largest store in the organization providing production for nearly 1,000 retail units per month. I

ran 3 shifts totaling 72 technicians and 14 parts personnel and consistently maintained one of the lowest average days in

reconditioning, 4.2.

Performance Automotive Chapel Hill NC. 03/93 to 04/95

Service Manager

I began my automotive career as a detail dept manager for Rick Hendrick in a multi

franchise store consisting of BMW, Chevrolet, Porsche, and Subaru. I turned an expense

dept. into a revenue dept. by introducing retail detail services through the Service Dept. and

within 6 months was promoted to service advisor. I was promoted to Chevrolet Service

Manager 10 months later under a new parts and service director.

United States Marine Corps 10/82 to 08/92

Intelligence Analyst/Korean Linguist

While serving in the Marines I was assigned to the National Security Agency as an

Intelligence Analyst and carried a Top Secret SI clearance. I was recognized as the

youngest member of the Marines to brief the Director of National Security on intelligence

matters in North Korea. I was awarded the Joint Service Commendation Medal for service

at NSA and was later asked to help develop a Radio Reconnaissance Unit for tactical

intelligence gathering.

Education and Training

ATCON Parts & Service Management College 2002

Defense Language Institute – Monterey Ca. 1983

Yonsei University – Seoul, S. Korea 1985

Defense Intelligence College – Washington DC 1986

Languages: Conversationally functional in Korean and German.

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