Customer Service Manager
Resume:
Tranja Simmons
*** ****** ** ( Georgetown SC **440
*************@*****.***
Summary of Qualifications
Seeking a position in the capacity of Human Resources/Administration within
a general business or medical office environment, bringing the following
experience, skills, and attributes:
* Extensive experience working in general public, and medical office
setting.
* Interact well with others at all levels including patrons, patients,
professional, children, and students.
* Caring and hardworking with excellent interpersonal skills, verbal
and written communication skills, customer service skills and office
support skills.
* Windows, MS Word, Data Entry, Internet Skills and billing and
coding.
Professional Experience
Advanced Chiropractic Center July 2005 to August 2009
Office Manager
Handled multifaceted clerical tasks (data entry, filing, records
management and billing) as the Office Manager assisted Chiropractor with
administering treatment and therapy to patients. Focusing on reactivation
of former patients also assisted in developing office procedures and
policies.
Highlights
* Responsible for the efficient operations of the office.
* Responsible for ordering supplies the company needed in order to
perform its daily operations.
* Entrusted to manage office in supervisor's absence.
* Strong computer skills, supervised staff of two.
Healthcare Business Resources June 1997 to October 2004
Customer Service
Operated switch board receiving incoming calls for an office of over 100
employees.
Highlights
. Incoming and out going telephone from patients concerning their
bills.
. Set up patient's accounts and assemble patient's charts.
. Corrects errors on claims and assist in coding Radiologist charts.
Blue Cross blues Shield Sc september 1994 to november 1996
Claims Associate
Provide support for all Champus patients concerning their coverage.
Highlights
* Prepare and sort important documents for distribution.
* Properly coding, key punch and telephone development to assure
that information is accurate before claim is processed for
payment.
* Interpret Champus regulations regarding coverage or exclusions
of benefits for services and supplies and applying this
knowledge to process claims to ensure that the maximum benefits
have been allowed.
Education October 2007 to Present, Business Administration, Strayer
University
April 2010, Telamon Soft Skills Training, Certificate
REFERENCES
Tonya Scott
147 Professional Lane
Pawleys Island, SC 29585
Human Resources Manager
Tammi Thomas
147 Professional Lane
Pawleys Island, SC 29585
Former Supervisor
Joyce Linnen
8189 Choppee Road
Georgetown, SC 29440
Community Advocate
Tranja Simmons
420 Andrew Drive
Georgetown SC 29440
*************@*****.***
Contact this candidate