Project Manager Development

Michael A. Maude

**** ****** ***** ***** ? Milford, Michigan, 48381`

248-***-**** (Residential) ? 248-***-**** (Cell) ? abh2z7@r.postjobfree.com

Director, IT Development and Strategic Planning

Results-driven Information Systems leader with a proven record of success

in developing strong business strategies and to cost effectively utilize

technology in alignment with both domestic and global initiatives required

to meet corporate objectives. Recognized as a leader with strong planning,

organization, and implementation skills.

Proven areas of expertise include,

. Strategic Business Planning

. Software Development Methodologies & Processes (SDP, SDLC, CMMi, ITIL)

. Customer Relations

. Program Management

. Security Management

. Organizational Management

. System Operations

. Business Case Development, Budget Development and Management

. Business Process Outsource Management

. Contract Negotiations and Management

Professional Experience

Director, Business Intelligence and Application Development, 2010-Present

Cybertech Incorporated

Reporting to the President/CEO, direct responsibilities include overall

management of $5M of development contracts, management of IT department

strategies, implement IT policies and processes, responsible for executive

review for project status, service level agreements and customer relations;

In addition, worked with business clients to develop business intelligence

(BI) tools and methods to improve business decision making by using fact-

based support systems

Senior IT Manager, Strategic Planning and Application Development, 1999 -

2009

General Motors Corporation - GM Global Aftersales

Responsible for strategic planning and IT development required to support

corporate strategies necessary to maintain a $2B revenue stream for GM's

Global Aftersales business unit. Managed an annual $20M development budget

and an IT organization consisting of 12-15 direct managers, each with

project managers and development teams.

Direct responsibilities included working with global business units,

including Sales and Marketing, Finance, Engineering, and Supply Chain

Distribution, to develop business strategies and business cases, develop an

IT roadmap to support the business strategies, manage a PMO to implement

and monitor corporate processes and methodologies for all IT projects,

manage a global budget, manage ongoing IT operations, communicate program

strategies and status to stakeholders and executive level management, Also,

responsible for developing and maintaining department resource plans,

including department hiring, annual objectives, and HR reviews.

Challenged to reduce high legacy costs and identify opportunities to

commonize business processes and systems within a global business

community. Identified and managed legal and corporate requirements based on

specific country or regional laws.

Effectively utilized SDP, SDLC, RAD, CMMi and ITIL as part of the software

development methodology; Implemented Six Sigma projects for the purposes to

measure and determine opportunities for performance improvements.

Notable Accomplishments:

. Coordinated a global IT council for the purposes of planning and

prioritizing the overall GM Global Aftersales IT portfolio.

. Created and implemented IT policies and processes based on required

corporate IT standards.

. Created career development and training plans for all employees. All

plans reviewed quarterly to ensure all targets met.

. All projects managed effectively and delivered on time and within

budget.

. As part of a senior management team, developed a plan to implement

CMMi Level 3 practices within the current software development

processes, including evaluation and restructuring of the existing

organization. CMMI certification received in 2006 and inline with

overall corporate objective.

. Implemented rigorous development and testing processes, decreasing

software defects or additional change controls by 30%.

. Responsible for creating and managing all contract deliverables with

supplier, including development of ongoing Service Level Agreements

(SLAs) required for project deployment.

. Implemented software development process changes that increased

application quality. As a result, vehicle module diagnostic and

reprogramming accuracy increased by 10% - This supported GM corporate

objective to, "Fix the vehicle right the first time"

. Coordinated an RFI/RFQ effort to competitively bid all MSA IT tasks

for Service Engineering. As a result, 12% structural cost savings

were identified.

. Developed release schedules for all dealership service applications

that aligned with vehicle launches and ongoing daily vehicle data

updates. As a result, global call centers experienced an 8% reduction

in call volume on system issues.

. Developed a dealer technician forum to provide feedback on application

usage and issues experienced while diagnosing and fixing a vehicle.

. Received GM's CIO award for the creation and use of analytic tools and

a data warehouse to create accurate and timely reports for dealers to

understand part sales status trends. As a result, some dealers

experienced 8% monthly sales growth with use of sales reports.

. Received GM CIO award for the development and timely development and

deployment of IT systems necessary to support a high priority

corporate agreements with Delphi.

. Received GM's CIO award for integrating and deploying an off the shelf

voice directed picking system into GM's warehouse management system.

Once deployed in all of GM's 21 parts distribution centers, a $10m

annual savings in structural and labor cost was realized, while part

order picking processing decreased an average of 15%.

Director, Enterprise Technology Practice, 1998 - 1999

ZenaComp Incorporated

Reporting to the President/CEO, recruited to develop a practice that would

provide consulting for areas such as, Business Process Modeling (BPM), IT

planning, organizational development and identification of ongoing quality

metrics for key business outputs.

Direct responsibilities included working with the business clients to

develop business goals and strategies, lead a technical team that would

provide deliverables such as Business Process Models (BPM), business cases

and ROI, an IT roadmap to support the business strategy, and IT program

management for the execution of IT initiatives necessary to support

business objectives.

Notable Accomplishments:

. Completed all contracts on time and within budget.

. Developed and deployed internal; IT policies and processes that would

be used for all projects and included as part of all contract

deliverables.

. Positive customer feedback on well documented business and IT plans -

As a result, IT development costs and project timings were fully

understood and executed on time with minimal change control.

. Increased corporate revenue by 15% in the first year.

Director, Business Development and Process Modeling, 1997-1998

Analytical Technologies

Reporting to the Vice President-Detroit Office, recruited to grow a

practice to provide consulting to clients working in the automotive,

healthcare and insurance industries. Responsible for the assessment and

possible redesign of current business processes due to changes in strategic

direction, develop an IT roadmap to support business strategies, and

provide IT program management for IT projects.

Notable Accomplishments:

. Completed all contracts on time and within budget.

. Developed a workshop for providing services for business process

modeling, including indentifying quality metrics for key business

outputs.

. Provided consultation on IT planning, organization development,

including change management, strategic planning, and work

prioritization.

. Created career development and training plans for all employees.

Development Team Leader, 1995 - 1997

Ford Motor Corporation

As part of an OEM's global aftermarket organization that supported a

worldwide diagnostic tool for all dealer service centers, led a 10-15

member development team in a variety of development projects. Responsible

for all end to end deliverables in the software development process.

Notable Accomplishments:

. Responsible for the delivery of software deliverables required to

support new capabilities to a worldwide diagnostic tool.

. Helped develop and execute an organization transition plan to move all

development and sustain activity from a 100% out-sourced model to a

managed in-source model.

. Created career development and training plans for all employees.

Senior Software Engineer / Development Team Leader, 1982 - 1995

Computer Methods Corporation

As a software developer, supported many long-term projects for Fortune 500

companies in the automotive, healthcare and insurance industries. Roles

included, Project Manager, Software Developer, Requirements Analyst, Test

Manager and Deployment Manager.

Notable Accomplishments:

. Developed a change control process, including a beta test environment,

to support software enhancements for large mainframe systems for large

healthcare and insurance companies.

. Responsible for developing software used for the purposes of

structural analysis of vehicle body panels during crash simulations.

. Lead developer for 12-person team to develop and deploy a global

corporate CAD system to support electrical wire harness design, wiring

schematics and full vehicle wiring diagrams.

. Created software used by CBS FOX video for the purposes of video

enhancement and animation.

Education

University of Michigan - Bachelor of Science, Computer Information

Engineering, 1981

University of Michigan - Bachelor of Science, Mathematics, 1981

Ellis College, NYIT - MBA, Management of Information Systems, scheduled for

completion 2011

CMMi - Lev el 3 Certification, 2006

General Motors University - PMP Certification Training, certification test

being scheduled

General Motors University - IT Skills for Success

General Motors University - Business Systems Analysis and Software

Engineering Certification

Affiliations

Boys Scouts of America, Assistant Scoutmaster, 2003 - Present

YMCA, Soccer Coach, 2007-Present

Huron Valley Youth League, Assistant T-Ball Coach, 2009-Present

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