Customer Service Manager

BARRY L. WITHERS, BBA, MBA, CPIM, CSCP

*** ********* ***** ******

Villas Universitarias

Aguadilla, Puerto Rico 00603

Home Phone: 787-***-**** Mobile: 787-***-**** E-mail abh2yp@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An accomplished, creative, persistent, detail and goal-oriented professional with over 25 years of progressive, broad-

based, hands-on operations/financial management experience in manufacturing/distribution environments. Enjoys a

career marked by enhanced efficiency, cost effectiveness, staff productivity/morale and bottom-line profitability.

A persistent, persuasive team builder/leader with sound interpersonal, analytical, problem-solving, organizational,

planning and supervisory skills. Meets people at all levels and effectively leads/motivates others to attain established

objectives. Works well under pressure and responds to change by finding team oriented supply chain solutions.

AREAS OF EXPERTISE

* P&L Responsibility * Process Controls

* Budget Preparation & Control * Cost Controls

* Financial Analysis, Planning & Management * Quality Assurance

* Facilities Management * General Management

* Administrative Management * Warehousing & Distribution

* Production Control & Management * Import/Export

* Customer Service/Relations * Purchasing

* Inventory Control & Management * Speaks, reads and writes - English/Spanish

* Human Resource Management * Word, Excel, Lotus 123, Power Point

* Integrated Software for Manufacturing Environments * Mapics, BPCS, PRMS, Oracle,SAP

CAREER HIGHLIGHTS

Integra NeuroSciences PR, Inc. / Heyer-Schulte NeuroCare, Inc . (medical device manufacturer, ISO 13485, FDA

CFR 21.820 controlled facility)

Business Unit Manager – OEM Products – (2009 – Present) Responsible for customer care, manufacturing, demand &

resource planning, budgeting, plan development and execution to achieve financial plan aligned to corporate goals

and KPI’s. ($80 million business). Matrix organization.

• Achieved over $2 million savings in labor and materials in first three years of operations of newly created business

unit.

Materials Manager (Supply Chain Manager) (1997 – 2009)

Responsibilities include complete planning cycle at the plant level MPS, MRP, Purchasing (MRO & Raw Materials),

Shop Floor Control, Inventory planning and control, stores, receiving and shipping, contract sterilization, logistics for

incoming materials and outgoing finished goods for Puerto Rico facilities.

Accomplishments

Reduced raw materials inventory by $200,000.00,

Printed materials reduction of $65,000 per year by printing labels in-house

Purchase price reductions approximately of $250,000

Physical inventory count reduction from 3 days to 1 approximate annual saving of $36,000

Head count reduction from 8 to 5 estimated annual cost avoidance of approximately $80,000

Distribution Coordinator (1994-1996)

Established and managed International Distribution for customers located in 52 countries around the world.

Developed/established both domestic and international inventory requirements, trained and established customer

service/order entry personnel, implemented software modules for sales, invoicing, and collection functions to support

direct distribution. Consolidated inventories at corporate headquarters, trained customer service functions and

transferred responsibilities to corporate customer service and collections.

Accomplishments

Cost avoidance to the company of approximately $310,000 per year in handling fees.

BARRY L. WITHERS Page Two

Rolodex de Puerto Rico, Inc.

Vice President & General Manager (1987- 1993)

Managed and exceeded P & L expectations of annual operations & expense budget for six consecutive years of a $32

million (transfer cost) annually sales manufacturing operation.

Saved the company $500,000 annually by reducing overhead indirect labor cost through plant re-engineering.

Attained labor savings exceeding $250,000 annually by improving plant performance to established standards.

Reduced materials and assembly cost of $500,000 per year by identifying and implementing process changes and

material substitutions.

Decreased annual shipping cost $200,000+ by implementing shipping carrier and container changes.

Contracted ISO 9000 Certified Agent and left consulting team in place to educate personnel and aid in implementation

of standards. Seven management staff, one secretary, eight supervisors and 330 direct labor reporting responsibility.

Operations Manager (1986-1987)

Held overall P&L responsibilities, met and exceeded budget requirements.

Saved over $100,000 annually by reducing indirect labor staff in warehousing operations.

Saved the company $150,000 annually by reducing scrap cost to improve yields.

Enhanced MIS efficiency by switching from MAPICS to a BPCS system.

Improved worker morale by establishing open communications between hourly operating personnel and management

through structured employee opinion surveys and follow up communications.

Seven management staff, one secretary, eight supervisors and 300 direct labor employees.

Production Manager (1981-1986)

Increased net operating profits from 25% to 32% by improving line efficiencies.

Met or exceeded established manufacturing expense budgets for five consecutive years.

Eight production supervisors and 250 direct labor employees reporting responsibilities.

Information Magnetics Caribe, Inc.

Materials Manager (1979-1980)

Improved ship-to-customer rate from 63% to 95% completions.

Led the relocation of a packaging operation from California plant to Puerto Rico.

Established confidence and control of stores area and production control.

Consolidated fragmented departments/functions into a team.

Three supervisors and fifteen employee direct reporting staff and 600 indirect production employee reporting

responsibility.

Rolodex de Puerto Rico, Inc.

Special Projects Manager (1977-1979)

Led successful conversion/implementation of an IBM System 34 MAPICS package from a manual system.

Performed engineered standards development to stabilize production process while establishing effective labor

costing.

Helped reduce scrap cost by establishing a Quality Assurance Group and clear criteria for product

acceptance/rejection.

Planned and implemented two plant expansions, adding 24,000 square feet and 11,000 square feet.

Four supervisors, two clerical and 200 direct labor reporting responsibility.

EDUCATION / SPECIAL TRAINING / SEMINARS & WORKSHOPS

APICS CPIM Certified, CSCP Certified Bi-lingual- English/Spanish

American InterContinental Unitversity – MBA, International Operations Management

Inter-American University of Puerto Rico-San Germán, P R

Post-Graduate M.B.A. study (1981) MARKETING

B.B.A. in Management/Minor in Economics (1979)

Oxnard Community College – Oxnard, California

Undergraduate requirements in Accounting (1975)

Labor Law Seminars *ISO 9000 Seminar *Internal Management Seminar

OSHA regulations Seminars* Business Planning & Control System Seminars

IBM Systems 34 Planning Implementation*RPG Programming Seminar

MODAPTS (Labor Standard Development) Seminar, SAP, Others

References: Available upon request

Contact this candidate