Patricia Myles Cooper

**** ******* *****

Augusta, Georgia 30906

706-***-**** - Cell

abh2xf@r.postjobfree.com

OBJECTIVE: Seeking a growth oriented position where training, skills and

experience can be effectively utilized.

EMPLOYMENT:

United Cerebral Palsy of Georgia 5/05 -

Present

Augusta, Georgia

Residential Program Manager

Responsible for directing and monitoring four residential group homes in

the Augusta area. Responsible for providing care to 16 MR/DD Consumers.

Ensures that quality care is rendered to all consumers in a professional

manner by all employees in the homes. Works closely with line staff and

management to develop plans and strategies to meet organizational

requirements. Directs a staff of 35 employees to ensure that policies and

procedures are in accordance with the Office of Regulatory Services.

Responsible for interviewing, testing, screening, hiring, training and

terminating personnel as deemed appropriate by Human Resources. Process

payroll, data entry, filing and typing 35-40 wpm. Reviews/explains dental

and medical benefits with new employees. Provides guidance and counseling

to employees as needed. Conducts investigations and/or complaints involving

consumers in residential facilities.

Advantage Counseling Services

04/05 - 04/07

Augusta, Georgia

Mental Health Professional/Community Counselor

Previously counseled young children and teenagers to manage physical,

mental and emotional issues and problems. Aided in bridging the

communication gap between youth and their parents, widening the path

towards a healthy future. Educated adults and helped youth cope with their

struggles before they cause life-long effects. Counseled youth with self

injurious behaviors, histories of abuse, and neglect. Provided visits in

the home and school to assist the families in becoming more stable.

Columbus Community Services 07/03 - 05/05

Augusta, Georgia

Support Coordinator

Coordinated health care service for consumers with MR/DD. Monitored

residential and day programs for compliance with current regulations and

guidelines. Ensured that consumers received services as assigned by the

MR/DD Regional Board. Facilitated annual Individual Support Plans (ISP)

meetings with consumers, families and professional staff regarding

consumer's needs. Data entry, filing and typing 35-40wpm.

South Carolina Department of Health and Human Services

01/01 - 03/03

Columbia, South Carolina

Program Coordinator

Served as Medicaid and Children's Health Insurance Program (CHIP) Dental

claims resolutions specialist and provider liaison. Provided program

information and technical assistance to state agencies, intra-agency

divisions, organizations and individuals. Provided claims resolution

training to dentist and billing staff. Completed analysis and program

assessment for the development of dental policies and procedures. Monitored

dental providers for compliance with laws, regulations, policies and

procedures. Typing 35-40 wpm, data entry and filing daily.

South Carolina Department of Social Services 06/00 -

01/01

Columbia, South Carolina

Medicaid Case Manager

Provided specialized case management for children, families and adults in

the area of Medicaid. Provided assessments for nursing homes, children,

pregnant women, aged, blind and disabled clients. Processed applications

to determine client eligibility for the South Carolina Medicaid program.

Responsible for consultations and referrals for clients with a wide variety

of social needs.

The Lash Group 04/99 - 06/00

Charlotte, North Carolina

Senior Reimbursement Counselor

Provided daily telephone interaction with the medical community, patients

and family members concerning the Risperdal Patient Assistance Program.

Explained complex coverage issues to callers, as well as basic health

insurance coverage and benefit information. Provided advanced research

regarding eligibility, alternate insurance coverage and reimbursement

through a variety of healthcare organizations. Responsible for assisting

with the coordination of special celebration for the office staff. Typing

35-40 wpm, excel data entry and filing daily.

Department of Human Resources 03/97 -

04/99

Augusta, Georgia

Case Manager

Interviewed applicants to determine eligibility for Right from the Start

Medicaid Program and Georgia Partnership for Caring Foundation. Completed

background investigation through the Department of Labor and the Social

Security Administration to verify applicant's income. Responsible for

completing twelve presentations per month within the community.

Presentations were administered to churches, schools, and public

organizations. Provided monthly reports on all approved or denied

applications. Completed home visits for verification of program enrollment.

Required skills: Data entry, filing and typing 35-40wpm.

Correctional Medical Systems/Richmond County Law Enforcement Center

Augusta, Georgia 12/95 - 03/97

Medical Records Clerk/Secretary

Responsible for the maintenance of all medical records. Organized and

maintained files concerning diagnoses, treatments, admissions and

discharges of 500 inmates. Scheduled appointments, processed payroll,

bookkeeping, data entry and filing.

EDUCATION:

Central Michigan University, Fort Gordon, Georgia

Health Administration - Master of Science

2002 - 2005

Southern Illinois University, Fort Gordon, Georgia

Health Care Management - BS Degree 1995 -

1997

Georgia Military College, Fort Gordon, Georgia

Criminal Justice - Associates Degree

1993 - 1994

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