Human Resources Management

Michelle L. Olk

**** **** ****** ******* *** I-**6

Chattanooga, TN 37415

Cell Phone: 423-***-****

Personal E-Mail: abh2vv@r.postjobfree.com

* *********: I am seeking a key HR leadership position in a well-led

organization with a strategic plan for the future. My objective is to

contribute to the success of a progressive organization through the use of

Human Resources best practices and the tools of continuous improvement. I

enjoy helping organizations make HR be a key in helping the business move

forward and not be a barrier to progress. I am seeking to join or consult

for an organization which values Human Resources as key to the

organization's ability to achieve its strategic and profit objectives in

any business sector. I am a results-oriented, enthusiastic and positive

person with excellent integrity and dependability.

2 KEY SKILLS

. Analytical problem-solving, critical thinking, and judgment skills;

process improvement and strategic mindset

. Strong interpersonal, verbal and written communication skills; team

player; high personal credibility; creative problem-solver

. Alternative dispute resolution program experience; strong conflict

resolution and risk reduction skills

. Affirmative Action and Equal Opportunity analysis, AA/EEO management

training experience

. Training and development curriculum planning; HR metrics; SOX

. A key strength is coaching and training for management and supervisors

. Benefits and Compensation, Performance Management, Staffing

. Audit experience (TS16949, QS9000, ISO14001, BWC, OFCCP)

. Proficient in MS Office (all), PeopleSoft, ADP (EV4), Kronos, Nextrak,

iSeries (AS400), Affirmative Action Planner, AAP Monitor, relational

database experience, some Minitab, SAS (Statistical Analysis Software),

TMW, Microsoft Dynamics GP

. Public speaking, instructional design and training experience, project

management, writing

. Survey design & methodology, field observation, interviewing, and

statistical skills

3 PROFESSIONAL WORK EXPERIENCE

Covenant Transport Inc., Chattanooga, TN - headquarters (3200 employees + 2

subsidiaries)

2007-present

Director, Human Resources

Responsible for management of all corporate Human Resources areas,

including Recruiting and Staffing, Training and Development, benefits,

compensation, and performance management. In T & D, responsible for ground-

floor development of restructured group; design of base training curricula

for company; development and execution of training plan. 9 direct reports.

Report to VP HR.

Key accomplishments:

. Designed and rolled out new performance evaluation program nationally

for salaried exempt and nonexempt associates, 2008

. Designed and rolled out new merit process, resulting in 0 employee

complaints about fairness, etc.

. Led effort to design and roll out 2011 HSA-eligible medical plan for

100% of population; implemented innovative on-road wellness plan for

truck drivers and another for corporate employees.

. Spearheaded 2009 and 2010 total medical plan redesign and wrote the

first-ever benefits book for driver and non-driver employees; plan

design changes reduced medical claim costs $1.6m in first year.

. Implemented electronic/telephonic administration for FMLA and other

disability leave administration, outsourced leave billing

administration, improving consistency and reducing legal risk, saving,

avoiding, and recovering at least $500,000.

. Improved internal employee satisfaction metrics for HR staff customer

service in 6-mo period, from previous poor scores.

. Introduced HR metrics for the first time for all HR functional areas;

increased annual training hours per employee to 20 hours

. Reduced HR staffing by 4 in 12-mo period by process improvements

increased use of technology (attrition, non-replacement)

. Improved company disciplinary documentation process significantly;

developed a formal Performance Improvement Plan (PIP) process for

salaried performance issues.

. Implemented the company's first Employee Assistance Program (EAP)

. Implemented a formal New Hire Onboarding process (none existed

previously for corporate employees)

. Improved the staffing process by implementing consistent internal

controls and use of technology

. Revamped SOX documentation and worked with Compliance department to

improve internal document and process control.

Acument Global Technologies Camcar LLC (formerly Textron Fastening

Systems), Spencer, TN facility (400 at facility, 200 div.)

2006-2007. Human Resources Business Partner.

Responsible for partnering with operations unit leader for applying

specific culture and organizational changes in automotive and

commercial/consumer products operation. Strategic planning and lean

implementation in HR to support significant culture change in 30-year old,

high-seniority, 230-person nonunion steel fabrication plant. Responsible

for all areas of HR. Reported to Plant Manager and Regional Director. Left

because facility had been identified for possible closure, and I went to

Covenant.

Magna Electronics, Holly, MI group headquarters (division of Magna Corp,

81,000 employees)

2004-2006. Corporate Group Human Resources Director.

HRD for Magna Electronics Group, including 3 P & L Business Units and 1 P &

L Plant Operation and all Corporate Group functions (Finance, Sales,

Strategic Planning, Global Purchasing, Global Engineering, Program

Mgt/Quality) responsible for all HR functional areas, including Divisional

Staffing (leadership, technical professional and administrative

professional), policy development and implementation, performance

management, succession planning, compensation, benefits, employee

relations, Safety and Health, disability management, payroll. Reported

directly to Magna Donnelly HR VP and Magna Electronics NA Group Vice-

President. Left due to unstable condition of the division; relocated to

the South. 7 direct reports.

TRW Automotive (formerly Kelsey Hayes/Lucas Varity) (23,000 employees)

2000-2004. Human Resources Manager. Toledo, Ohio facility 10-2001 to 11-

2004, & Fowlerville, MI facility, 1-2000 to 10-2001

Toledo: Start-up Tier 1 lean, SPD, automotive supplier. Sales: $220m.

Fowlerville sales: $420m.

Responsible for employee relations; Alternative Dispute Resolution program;

maintaining positive climate/union free workplace; recruitment and

retention; terminations; performance management; succession planning;

EEO/AAP compliance; Training and Development; TS16949/ISO14001;

policy/handbook; workers compensation and disability management; health,

Safety and Environmental (ISO14001). 4 direct reports. Left because Toledo

was slated to close.

Michigan State University, Collegiate Employment Research Institute (CERI)

and Student Employment Office, East Lansing, Michigan, June 1999- March

2000. HR Representative.

University of Michigan Transportation Research Institute (UMTRI), User

Perceptions and Behaviors, Ann Arbor, Michigan

June 1994-June 1999. Research Associate. Program evaluation and analysis,

writing and research.

Eastern Michigan University, Ypsilanti, and Saginaw Valley State

University, University Center, Michigan

Fall/Winter semesters 1995- 1999. Adjunct Faculty, Sociology and

Criminology Departments. Taught 200-300 level courses in criminal justice

and sociology.

4 EDUCATION

Master of Labor Relations and Human Resources (MLRHR)

School of Labor Relations and Human Resources, Michigan State University,

East Lansing, MI, 2001

2

Master of Arts, (M.A., Criminology and Criminal Justice)

3 School of Criminal Justice and Criminology, Eastern Michigan University,

Ypsilanti, MI, 1994

4 Bachelor of Arts, (B.A., English Literature)

Michigan State University, College of Arts and Letters, East Lansing, MI,

1992

6 PROFESSIONAL CERTIFICATIONS and CONSULTING

. President, HR Business Resources LLC, consultant to small and medium-

sized businesses, 2006-Present

. Certified Trainer, PDP Works (Personal Dynametric Programs), 2008

. Personal/Career Coach, 2003-present

. Six Sigma Green Belt

Certified Professional in Workers Compensation (CPWC) (national

designation)

1 HONORS, MEMBERSHIPS, & SERVICE

. IAC (International Association of Coaching)

. Society for Human Resources Management (SHRM) (not current)

. MSU Alumni Association (not current)

1

2 PRESENTATIONS & PUBLICATIONS

. "Lean Mfg and HR Best Practices", lecture and manufacturing instructional

tour to MSU LIR graduate students, 2001-2003

. Co-author on over 20 published technical reports and peer-review

articles, 1994-present

. Invited facilitator, "Career Development Best Practices ", MSU, 1999

. Invited speaker, "Using Career development and Student Employment

services", freshman orientation sessions, Michigan State University, Fall

1999

. Presenter, American Academy of Automotive Medicine, Orlando, FLA, 1997

. Presenter, Academy of Criminal Justice Sciences, Chicago, IL, 1994

1 References available upon request

Contact this candidate