Customer Service Manager
Resume:
Shelia Minnis
**** ***** ** * Decatur, Tn ***** * 423-***-**** * 423-***-**** * **********@*****.***
Objective
To obtain a position that will enable me to use my extensive management, leadership, strong
organizational, and customer service skills in a fast pace office environment.
Profile
Motivated, personable business professional with talent for quick learning. Diplomatic and tactful
with professions and non-professionals at all levels. Accustomed to handling sensitive, confidential
records. Demonstrated history of producing accurate, timely reports. Flexible and versatile, able to
maintain a sense of humor under pressure. Poised and competent with all types of situations and
encounters. Demonstrate ability to transcend and adapt to all appointed duties.
Skills Summary
Written Correspondence Scheduling Billing
Project Management Deposits Professional Presentations
General Office Skills Payments Front Office Operations
Computer Savvy Collections Hiring
Customer Service Sales Counseling
Report Preparation Loan Approvals Multi-phones
Professional Experience
Oversee front-office operations and provide impeccable customer service
Professional correspondence to customers and vendors
Built a clientele supported by 65% referral business
Created special in office contest to boost sales
Managed all aspects of day-to-day operations for branch level
Awards for highest profit for the state
Supervised 5 Branch Managers with 20 employees
Processed medical claims
Employment History
Tennessee Title Loans and Payday Advance
December 1997 to May 2010
Branch Manager
Midway Inc.
January 1995 to December 1997
Personal Assistant
Kelly Marts
May 1989 to January 1995
Manager Inventory control
Jr Foods
April 1989 to 1985
Management
R EFERENCES
CJ Easterlying: Community Loans of America Payroll advisor
Jerry Smith: Southeast Bank and Trust President
Bill Valensia: Easy Money Owner
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