Service Specialist

Charles Hamel

*** ***** ******** ****.

Rockmart, Ga. 30153

Phone 678-***-****

OBJECTIVE A position in a well-established company with the potential to

grow as a team and as an individual. Where my current skill set can be

properly utilized to benefit the current and future growth of the company

as a whole.

Skills

Windows 2000, Microsoft Office, CA DocView

Windows NT, Microsoft Office 2000, Terminal Client

Novell 5.01, Lotus Notes 4.x, 5.x, SMS Client Access

Novell 4.x, BindView,-Admin, McAfee AntiVirus

Windows XP, Mobile clients, Attachmate Extra, IBM Client Access, Wireless

Networking, Tivoli Service Desk

Monarch

Offering 17 years of System and Desktop experience.

.

EXPERIENCE

Jun 2010-Sept 30 2010 RAS Inc.

Responsible for installation, support and repair of Electric and low-

voltage components within new and existing structures.

Jan-2004 to May-2010 Dish network Communications installation (DBS/IP)

Responsible for installation, support and repair of DBS & Internet

connectivity systems.

Installation of Coax RG6 wiring, installation of receiving systems,

installation of phone line as needed. Installation of bidirectional

Internet satellite system for internet connectivity.

SBCA Certification number SBCA57929 exp 2/28/2011

Aug-2003 to Jan 2004 Contract position for Chrysler Motors Service

conversion

Responsible for deployment and configuration of new service workstations

running on a NT platform.

Jun-2003 to Aug-2003 Contract position at UCB, Inc. ubcpharma.com as a

Desktop/Network Specialist

Responsible for imaging and deployment of new workstations utilizing XP and

Windows NT 4.0, Network Hub's, Switches and externally networked

peripherals. Supporting Network administrators with basic user setup,

password resets and user maintenance.

Feb-2003 to Jun-2003 Villa Rica Communications

Development of personal business utilizing Computer support & networking

skills.

Aug-2002 to Feb-2003 ISA, Inc.

Consultant-Systems upgrade / Client implementation specialist

Responsible for upgrading current server systems, and installing new client

hardware to meet the needs of the customer. The clients were converted from

Windows NT 4.0 to Windows 2000. This opportunity required extensive travel

throughout the Southeast, Including Georgia, Alabama, Florida, Mississippi

and Louisiana.

Mar-1999 to Jul-2002 Supervalu, Inc.

PC/LAN Specialist / Network administrator / PBX Administration

Responsible for 24/7 system support and administration for the Southeast

Regional area. Covering 7 locations, 5 Windows 2000 DS clustered servers on

a Cisco backbone. 3rd party vendors and all remotely attached workers

including Laptop and home based remote sites. Operating systems include

Windows 9x, NT 4.0, and Windows 2000. Server OS's including Novell 4.xx,

Windows NT 4.0, Windows 2000 Server and IIS 5.0.

Education Herzing Institutes - Atlanta

1993 to 1995 404-***-****

Associates Degree - Applied Science - Electronics

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