Customer Service Manager

***** ********* 240-***-****

terrace 240-***-****

Gaithersburg, MD

20877

Sandra P. Mejia

Objective To obtain a professional position with a company that has

room for personal growth as well as professional

development.

Bilingual, proficient in Spanish and English

Experience 2001-Present Comcast- Regional Office Largo, MD

Recruiter/HR Generalist

Managed all aspects of the recruitment process including:

job requisition design, sourcing, screening,

pre-employment checks, compliance, offers of employment,

and on-boarding through SAP system (E-recruiting).

Oversaw the development of initial job requisition

including outlining requirements for positions and

ensuring the requisition is approved and posted to

applicant tracking system.

Created and revised job descriptions as needed.

Created candidate pipeline through targeted advertising,

direct sourcing, employee referrals, networking, and

recruitment events.

Developed and maintained relationships with businesses,

government and community service agencies, colleges,

employment agencies and search firms, and other recruiters

Reviewed employment applications, resumes, and other

credentials.

Coordinated background investigations and verifications of

educational and employment experience.

Provided employment recommendations to hiring manager

based upon candidate qualifications, application

materials, interviews, and references.

Tracked and reported on hiring costs, turnover, diversity,

and other activity areas

Designed and maintained numerous applicant tracking

reports.

Coordinated all recruitment paperwork needed to ensured

all EEO and Comcast policies and practices were met.

Maintained employee personnel files, records in SAP, and

databases in line with company policies and governmental

regulations.

Assured compliance with FCC and EEO regulations, Labor

Laws and OSHA requirements.

Processed E-verify I-9 processes

Represented company in unemployment compensation hearings.

Processed Organizational Management system structure

changes in SAP

Updated Title corrections, work location, organizational

units for employees in SAP

Served as a liaison between the human resources and

payroll departments

Managed and developed employee appreciation and commitment

initiatives

Associate Training & Development Professional- Learning &

Development Dept

Assisted training and development coordinator

Created needed learning materials for training in Word/

Excel/ Powerpoint/Access

Assisted w/ training events

Maintained Monthly Expense Reports

Maintained/Updated class courses available to all

employees in MD/DC/VA in LMS system

Updated Training Resources Library available for employees

Maintained Leaning Management System (LMS) of all trained

employees (setting up class instances, enrollment of

employees, granting credit/ signing -up of classes and

maintaining employee training transcripts)

Updated Atlantic EDU Usage Reports

Coordinated, organized, support logistics for all training

Assisted HR with PAN/POF/Bonuses paperwork process

Ordered materials necessary for training

Marketing Assistant (Marketing Dept)

Assisted Sales supervisors

Data entry

Updated Sales databases/ reports

Manager Assistant (Construction Department)

Assisted Construction Mgr with Excel databases/ word

documents

Formulated daily reports

Closed out completed job orders

Communicated w/ contractors regarding jobs

Data Processing Clerk (Finance Department)

Updated all account information

Upgraded accounts with current promotions

Made payments and adjustments to accounts

Scheduled non-paid accounts for disconnection

Scheduled new accounts for connection

Entered blind-audits into the Access system

Updated returned mail information into accounts

General data entry

Recruiting Assistant -Intern (HR Department)

Received/screened new applicants/resumes

Maintained employment files

Assisted with all recruiting activities (job fairs, ads,

internet searches, Etc)

Processed new employee/applicant drug tests & background

check paperwork

Updated the intranet with job vacancy announcements and

employment ads.

Processed reference checks, drug testing and background

checks for applicants

Kept job listing Hotline current

Responsible for sending job listings to minority

organizations

Ordered and kept inventory of office supplies

Maintained the data bases for EEOC reporting, employee

referral report, and job openings reports

Compiled monthly headcount/new hire reports

Provided clerical support to the HR Department

Assisted with new hire orientations

Maintained employee and applicant's databases.

Familiar with recruiting & HR software such as REsumix,

Brassring & EV2.

2006-2009 Office of the Military Defender Bethesda, MD

Paralegal- PART TIME

Contacted prospective and current clients

Prepared and organized case files and legal documents

Drafted briefs, contracts and communication between lawyer

and client

Maintain old and new cases

Received payments of legal fees from clients

Legal fees accounting

Filing and other duties assigned

1999-2001 The Picture People Gaithersburg, MD

Customer Service Rep/Photographer

Professionally handled all incoming calls using the

highest level of courtesy

Photographed group / individual / couple portraits

Developed/ processed/ printed films and photographs

Handle Irate customers

Sales

1998-2000 Maryland's Tomorrow Gaithersburg, MD

Administrative Assistant

Provided administrative and clerical support as needed in

the department

Worked very closely with the Gaithersburg High School

Principal

Scheduled daily activities/ answered phones/took messages

Assisted student's questions and concerns over the phone

1998-1999 The Discovery Channel Bethesda, MD

Marketing Representative (Internship)

Prepared marketing packets/kits and mailed to potential

customers

Maintained and updated contact database

Maintained office organized

Sorted and filed campaign materials

Office and clerical support

Education 2001-2004 Montgomery College Germantown, MD

A.A Business Administration.

2004-2006 Howard University

Washington, DC

B.A. of Administration of Justice

2007-2010 UMUC

Adelphi, MD

Master's degree in Human Resource Management

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