Customer Service Administrative Assistant

VIOLET C. GARNER

** *. ********; **G, Chicago, Illinois 60611, Tel: 312-***-****, Email:

*******@*******.***

SUMMARY OF QUALIFICATIONS

Highly organized and detail focused with an exceptional track record of

accurately handling financial reporting in deadline-oriented environments.

> Skilled in all aspects of recording transactions and completeness of

data.

> Expertise in developing and delivering excellent computer skills.

> Proficiency in managing Calendar Management and Coordinating Meetings.

> Proven ability to identify and implement improvements.

> Excellent computer skills; proficient with Word, Excel, Power Point,

Outlook and PeopleSoft.

EDUCATION

St. Xavier College 1983 - 1986

. Nursing Course

PROFESSIONAL EXPERIENCE

Northwestern Memorial Hospital - Chicago, IL 2009 to Present

Volunteer

Concurrent Patient Feedback Surveys - completed surveys and entered data

into a spreadsheet.

Volunteer Office - filing, assembled, received and delivered packages.

Relieved Administrative Assistant to answer phones and followed up on

requests from patients.

Billing Department - Entered patient insurance; address information into

Primes, prepared mailing and filing of documents.

First Personnel, Kelly Services and Select Staffing

Temporary Assignments

Chicago Board of Trade, Chicago, IL 2003 - 2008

. Process Purchase Requisitions

. Maintained Spread Sheets for Master Purchasing Agreement

. Managed Calendar and Phones, Set up meetings for staff and answered

phones.

. Completed department paperwork for new hires and consultants.

. Prepared building passes for security when removing equipment from the

office.

. Maintained Office Supplies

American Express, Chicago, IL 1995 - 2001

. Scheduled and coordinated meeting

. Provided Customer Service assistance to cardholders

. Prepared travel arrangements and completed expense reports

. Reconciled corporate card statements

. Assisted with employee recognition events

Standard Chartered Bank, Chicago, IL 1985 - 1995

. Typed new and renewed loan write-ups, general correspondence, quarterly

reports.

. Managed overdraft process

. Prepared audit confirmations

. Maintained billing for customer credit inquiries

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