Manager Customer Service
Resume:
Fontana, Ca ***** 909-***-****
abh2qh@r.postjobfree.com Diana Marie Fernandez
Objective Highly personable detailed oriented Commercial Lines
Account Manager with over ten years of experience in
account management, customer service, and excellent
problem solving and cross selling of products. Possess
excellent organizational skills with the ability to work
on several tasks at once while meeting sensitive time
frames along with excellent oral and written
communication skills that is fluent in Spanish.
Summary of 2005 - Current Cumbre, Inc. Ontario, Ca
qualifications Sr. Commercial Lines Account Manager/Executive
Independently manage and service VIP client accounts
for company CEO and CFO
Manage Restaurant Self Insured Program and service over
$10,000,000 in premiums
Successfully perform renewal process for existing
accounts and creating proposals
Process endorsements, audits, billing, invoicing and
issuing Certificates of Insurance
2003 - 2003 Van Beurden Insurance Services Corona, Ca
Commercial Lines Account Manager
Managed and Serviced commercial lines trucker fleet
policies
Processed all policy changes, billed, invoiced and
monitored drivers
Issued certificates of insurance and created and
presented renewal proposals
2001 - 2003 Bridgeport Insurance Brokers Cerritos, Ca
Commercial Lines Account Manager
Managed and serviced transportation fleet accounts
Identified and analyzed exposures for trucker's program
Issued certificates of insurance. Binders, processed
endorsements and handled billing and invoicing
1999 - 2001 Survival Insurance Brokers Downey, Ca
Personal Lines Producer
Managed and Maintained all personal auto and home
clients
Cold Called and Marketed our services to potential
clients
Took new applications and self-rated with over 30
carriers, bound and underwrote accounts
Education 2009 - Current Chaffey College Rancho Cucamonga, Ca
Paralegal/Business
1996 - 2000 Rio Hondo Community College Whittier, Ca
Paralegal/Business
Programs AFW, AMS, Applied Systems, FSC, TAMS and Microsoft
Office
References Available upon request
Contact this candidate