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Customer Service Manager

Location:
Ridgefield, WA, 98642
Posted:
November 23, 2010

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Resume:

HIGHLIGHTS OF QUALIFICATIONS

Experienced in all sectors of Purchasing, Material Management, Electrical

Estimating, Scheduling Manpower, and General Operations. Organized,

Dedicated, Detailed, Analytical, Computer savvy. Professional under

pressure with all levels of management and personnel.

RELEVANT EXPERIENCE

Supervisory

> Administering and supervising the direction of all material

procurement, inventory control, product evaluation and

supervising staff.

> Resolution of supply, quality, and scheduling problems.

> Establishing, administering, and maintaining operational

procedures.

Estimating

> Reading specification, study drawings, establish phases of

project, record job information, prepare drawings, set up job

specifications, complete take-off, vendor quotes, interface with

local utilities, summary of bidding process, bid recap, analyze

bid, prepare and submission of proposals to contractors and

clients to meet designated bid dates.

> Design Build Projects - Communication with potential customers

and contractors to appropriately design lighting and power

requirements to meet all Authorities having jurisdictions.

Utilizing software such as Visual lighting for proper lighting

designs as well as familiarity using Turbo Cad for building

power design.

Purchasing

> Negotiating, executing and administering all purchase orders.

> Sourcing and vendor analysis to determine the lowest cost

consistent with quality and reliability to meet the required

schedules.

> Maintain computerized vendor database and ordering product for

various departments.

Inventory Control

> Maintaining computerized inventory database and tracking

incoming and existing inventory.

> Monitoring material flow from receipt to final product

disbursement.

> Reviewing the movement of material at all points of distribution

and recommending appropriate disposition in cases of shortages,

damage/overstock.

Scheduling

> Interfacing with customer driven needs and Project Managers

schedules

> Scheduling manpower appropriately to satisfy the customers

> Scheduling all equipment necessary to complete the workload in

the most efficient manner along with periodic maintenance on all

equipment to meet safety standards.

PROFESSIONAL CERTIFICATION

Fundamentals of Production & Inventory Control American

Production & Inventory Society

Material Requirements

American Production & Inventory Society

Forklift Train the Trainer (Earning 0.6 CEU) J.J. Keller

& Associates, Inc.

Developing and Administering A Budget (Earning 0.6 CEU) Fred Prior

Seminar

Thinking Outside the Box (Earning 0.6 CEU)

National Seminar Group

Purchasing Fundamentals (Earning 0.6 CEU) D&B

Business Education Services

CDL - Class A with Passenger Endorsement

Washington Department of Licensing

EXTRACURRICULAR CERTIFICATIONS HELD

Firefighter Instructor - Certified EMT - Hazmat Training - CPR and Child

Life Instructor

EMPLOYMENT HISTORY

Haskin Electric, Inc. 3/2003 -

Lay off 7-2010

Vancouver, WA

Electrical Estimator

. Experience in Residential, Commercial, Industrial, Clean and WWTP

construction

. NEC experience and knowledge (Clark College credits)

. Experience in searching out potential projects

. Experience with online plan centers and electronic plans

. Experience with estimating, parts ordering, reading plans/specs,

preparing submittals

. Excellent written and verbal communication skills

. Excellent multi-tasking, organizational and prioritizing skills

. Experience with customer and subcontractor consultation

. Self-motivated and able to work independently

. Computer proficient including experience with Micro Soft Office

program, such as

. Word, Excel and Outlook

. Proficient in ConEst IntelliBid software

Cascade Controls Northwest, Inc.

Portland, OR 7/2002-2/2003

Purchasing, Estimating, Customer Service

. Responsible to work in conjunction with the Engineering Department

assembling Bid packages to Vendor/Fabricators including soft copy

drawings, spec sheets for quality pricing and delivery.

. Compiling all vendor information gathered. Creating Excel

spreadsheets to compute pricing and delivery issues. Supplying Sales

Account Managers with comprehensive data for presentation to potential

customers. Creation of Bill of material and loading them into the

computer system.

. Responsibilities also included, purchasing/expediting of materials for

assigned customer accounts. Negotiating for on time delivery of such

materials. Attendance of weekly Production meetings and providing

pertinent scheduling information for the manufacturing floor.

. Responsible to back up the Customer Service Rep., entering customer

orders, preparing shipping documents and follow-up to customer

questions and needs.

Haskin Electric, Inc. 3/1997- Lay off

6/2002

Vancouver, WA

Purchasing Manger, Scheduler, Safety, Operations and Vehicle Maintenance

Supervisor.

. Responsible for scheduling manpower, materials and equipment needed to

accomplish projects on time and with a profit. Supervising up to 20

people. Filing for all permits and scheduling inspections.

. Responsibilities included: maintaining inventory costs for billing

purposes and negotiating with accounts receivable and customer

disputes for payments.

. Creating a Safety Handbook. Maintaining and updating Employee

Handbook. Creating and implementing a Fall Protection Plan on all

projects. Maintained all vehicle and equipment.

. Supervising and directing all deliveries of materials and equipment to

the project sites.

. Responsible for all communication devises such as, Radio, pager and

cellular phones.

(Companies marked with an asterisk were assumed by each other)

*Christenson Electric, Controls Division 12/1995-

3/1997

Portland, OR

Senior Buyer, Operations, Administration

. Responsible for negotiating, executing and administering all purchase

orders. Responsible for organizing and completing yearly inventory

counts of raw materials as well as finished goods.

. Overseeing all paper work such as creating and maintaining a budget,

time cards, and accounts payable and receivable. Over seeing general

correspondences between the division and the corporate office.

*Hampton Controls

Assumed by Christenson Electric 9/1994-

12/1995

Administration, Purchasing Manager, Wiring Technician

. Responsible for all book keeping duties, phones and facility

maintainace. Responsible for all purchasing and related duties and

Inventory Control. Responsible for reading blueprints and wiring a

control panel as directed by the Operations Manager.

*Industrial Controls and Engineering

Assumed by Hampton Controls 5/1994-9/1994

Wiring Technician

. Responsible for wiring control panel as directed by the blue prints

and the Operations Mgr.

Columbia ConTech, Inc. 1989-1994

Vancouver, WA

Materials Manager

. Responsible for supervising all duties relating to purchasing as well

as inventory control of inventory valuing $500 K+. Duties also

involved all aspects of receiving and shipping, local and

internationally.

Clark County Fire Dist. 12 1987-1994

Ridgefield - Clark County

Firefighter/Instructor

. Responsible for all Firefighting duties of a Firefighter. Certified

to instruct continuing education for Firefighters. Also held a

certificate for teaching community classes for CPR and Child Life.



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