Customer Service Technician

Robert Assad

*** *********** **. **** ******, Ny 14052, Tel.:716-***-****, E-mail:

********@*****.***

Objective: To obtain a position as an electrical technician in a positive

work environment.

Education:

Associates degree, Construction and Maintenance Electrician, Suny College

of Technology, Alfred State College, Alfred, NY. Graduated May 2010, 4.0

GPA.

NABCEP- North American Board of Certified Energy Practitioners- Certificate

of Knowledge.

Skills:

-Strong Troubleshooting and critical thinking skills.

-Skilled in multi-tasking, customer service, and working as part of a

diverse team.

-Excellent writing and verbal communication skills. Proficient with

computer programs.

-Dedicated, hard working, and passionate about producing quality

work.

Experience:

Teacher/Desingner/Installer, United States National Arboretum,

Washington D.C. 2010

Key Accomplishments:

-Designed and installed a 5.5 Kw solar array

-Taught a class of ten about how solar cells actually work.

-Managed crew on the installation of the system.

Student Ambassador, Alfred State College, Alfred, NY. 2009-2010

School Year.

Key Accomplishments:

-Provided tours of the Alfred State Campus to prospective students.

-Handled groups ranging from 5 to 20 people.

-Recognized by Student Services for being energetic and thorough.

Researcher, Research Foundation, Alfred, NY. 2009-2010 School Year.

Key Accomplishments:

-Provided after school help for those in need.

-Improved many students GPA's.

-Provided test preparations throughout the week.

Teacher/Technician, Solar Installation Workshop, Washington D.C. 2009

Key Accomplishments:

-Designed and installed the first solar powered irrigation system in

the country.

-Taught class of thirteen students about solar design and

installation.

-Responsible for managing the installation of the project.

Construction Worker, JW Asphalt Maintenance, Strykersville, NY,

Summer 2008

Key Accomplishments:

-Designed and manufactured stencils for painting.

-Trained multiple employees on policies procedures and safety.

-Ran heavy equipment such as, Dump Truck, Paint machine, Roller, and

Sealer machine.

Manager/Technician, Ultra Wash Inc. Elma, NY, 2003-Present, whenever

needed.

Key Accomplishments:

-Provided maintenance schedules for all equipment at car wash.

-Responsible for customer relations and communications.

-Accurately managed moneys in excess of $1,000.

Awards/Honors: Recipient of the 2010 Orvis Award. Won first place in the

State Skills competition. Ranked 7th in the National Skills competition.

Certificate of appreciation from the USDA. Certificate of recognition for

being a great peer tutor. Certificate of academic distinction from Alfred

State. Dean's list every semester and graduated Summa Cum Laude.

Activities: Member of skills USA, volunteer for open houses at Alfred state

College, Volunteer for green energy awareness at Alfred State College.

Member of Sigma Tau Epsilon.

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