Customer Service Sales
Resume:
Huntsville, AL ****3 ************@*****.***
M. Scott Jones
Objective
To partner with the proper organization or
corporation to utilize the skill sets and
experience that I have gained to serve, enhance and
advance the vision and to accomplish the goals of
that entity.
Experience Present PRODUKT GLAS, INC
PRESIDENT/ COO
President
Oversee company operations to insure production
efficiency, quality, service, and cost-effective
management of resources
Developed a strategic plan to advance the company's
mission and objectives and to promote revenue,
profitability, and growth as an organization.
Plan, develop, and implement strategies for
generating resources and/or revenues for the
company.
Identify acquisition and merger opportunities and
direct implementation activities.
Approve company operational procedures, policies,
and standards.
Review activity reports and financial statements to
determine progress and status in attaining
objectives and revise objectives and plans in
accordance with current conditions.
Evaluate performance of Directors for compliance
with established policies and objectives of the
company and contributions in attaining objectives.
Represent the company at legislative sessions,
committee meetings, and at formal functions.
Promote the company to local, regional, national,
and international constituencies.
Direct company planning and policy-making
committees.
Oversee foreign operations to include evaluating
operating and financial performance.
2005- 2008 The Rock Family Worship Center
Administrative Pastor
Responsible for 54 full time employees and 12
contract laborers
Managed budget of 5M annually
Oversight of all operations (HR, Accounting, Legal,
Facilities, Community and Public Relations,
Advertising, Marketing, Procurement, Construction,
Volunteers, IT, Media. All Staff, Safety, Finance,
Risk Management, Multiple Campuses, and Training /
Staff Development, Project Management)
Developed and implemented Policies and Procedures -
Created manual from inception
Motivational / Inspirational Speeches
2004- 2005 Cingular Wireless
Corporate Account Executive III / Key Account
Executive
Management of Key Government Accounts - NASA / DOD
Management of Key Corporate Accounts
New customer development - Cold calling,
Networking, etc
Responsible for Contract Negotiations
Voice and Data Solutions selling
Exceeded sales goals 137% of target
Managed Inventory, Direct Business Channel, and B2B
Circle of Excellence Award
2002 - 2004 Corr Wireless
Corporate Manager
Began as General Sales Manager / Corporate Manager
-
Developed and implemented strategic business model.
Launched additional 14 corporate owned retail
stores Total of 26.
Oversight of Inventory, Advertising/ marketing,
Customer Service, training, Retail, Direct Business
Channel, Indirect Business Channel, Human
Resources, product development, General Counsel,
purchasing, AP, AR, facilities and engineering.
Secured property through leases or purchases.
Responsible for of total corporate budget (ranged
from $10M - 14M)
2000 - 2002 Nextel Communications
Sales Manager
Started as Business AE - promoted after 4months
Oversight of all sales channels, engineering,
marketing, Human Resources, procurement, and
facilities.
Managed personnel re-org ("rightsizing" efforts)
President's Council member
1995 - 2000 Abundant Life Church
Associate Pastor
Started as part -time with main focus on Youth and
Drama team
Licensed & Ordained in 1995
Built a solid youth program
Filled pulpit on regular basis
Daily ministry -preaching, teaching, mentoring,
counseling, weddings, funerals, etc
Oversight of CE, technical / IT, Recreation, and
Missions Departments
Responsible for Construction (building) projects
Served as an Elder & Board Member
1994 - 1997 The Printer Connection
Sales Manger
Increased sales revenue by 200%
Oversight of Sales, customer service, and technical
service
Developed and launched 3 new markets (Montgomery,
Birmingham & Atlanta)
Education
1990 - 1995 WSC/ UCF/ UAH Lake Wales/
Orlando, FL/ Huntsville
Majored in Business Administration
Minored in Mathematics, Business Legal Studies and
Communications.
Interests Community involvement, sports, family, etc
Other Info
. Served on the Huntsville Chamber of Commerce leadership board.
. Board positions with various community and non profit organizations
. I was awarded the 1996 Golden Star for small business.
. Certified HR Trainer through UAH CE - 2000
. Effective Procurement Certification through UAH CE - 2001
. Dale Carnegie Certified Business Specialist - 1995
. Zig Ziglar Time Management Certified - 2007
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