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Sales Customer Service

Location:
TUJUNGA, CA, 91042
Posted:
December 01, 2010

Contact this candidate

Resume:

***** ***** ***

#**

Tujunga, CA *****

Home:

818-***-****

Cell:

626-***-****

tsnell1@verizon.n

et

KEVIN SNELL

OBJECTIVE To obtain a Sales and Marketing Position, with a dynamic

organization with potential for growth in both

responsibilities and remuneration based on

accomplishments, impact and ability.

EDUCATION

2009 - Present University of Phoenix

Currently pursuing BA Degree in Social Behavior

1995-1996 Florida A&M University Tallahassee, FL

Major Criminal Justice.

1993-1995 Citrus College, Glendora, Ca

AA degree in Social Behavior

1992-1993 Mt. San Antonio Junior College

Major Criminal Justice

PROFESSIONAL EXPERIENCE

TIME WARNER CABLE

Chatsworth, Ca

DIRECT SALES REPRESENTATIVE

May 2010- Present

. Responsible for door to door sales for new and existing customers.

. Responsible for selling digital cable, internet and phone services.

. Responsible for providing upgrades for existing customers.

. Responsible for telemarketing sales.

. Responsible for creating new customers.

. Responsible for representing the company in a professional manner.

. Responsible for giving customers detailed information of the products.

. Responsible for knocking on 50 to 60 doors per day.

. Responsible for customer service.

. Responsible for acquiring new residential customers.

. Responsible for visiting potential customers, at their primary

residence and reviewing their current telecommunications preferences,

with the intent to win back or upgrade their existing services.

. Responsible for ordering placement through the company's' third party

Teletech systems.

. Responsible for outbound and inbound calls.

. Responsible for canvassing potential areas for new customers.

EMPIRE CLUB

Hollywood, Ca VIP Security

April 2009 - July 2010

. Responsible for all Celebrity and VIP guest.

. Accompanied clients throughout the evening to ensure added protection.

. Responded to emergency situations and directed as appropriate to local

Police.

. Responsible for protecting guests from any violent activity,

. To secure the performing artist and protect the night life of

professional athlete's

. Responsible for ensuring all celebrity guests special needs and

request were met.

ALP-KEN ENTERPRISE

Altadena, Ca

CONTRACT COORDINATOR SUPERVISOR December

2008- March 2010

. Responsible for all transportation activates, operations, and

forecasts including department recruit, hire, training, appraise and

coaching of team members.

. Responsible for customer service.

. Responsible for managing and issuing monthly reports of equipment,

maintenance logs, late slips, operational costs and extra trip

documentation.

. Responsible for cost spreadsheets, bidding on United States Government

Postal contracts and following thru of the contracts acquired.

. Responsible for making cost efficient contracts with clients and

trucking partners.

. Responsible to assure drivers are on time and do not miss any

scheduled runs.

. Responsible for backup drivers.

. Responsible for backup trucks and trailers

. Responsible to monitor all drivers' activities and location.

. Responsible for scheduling of drivers

. Write, review, and approve reports of daily activities and

irregularities such as equipment or property damage, theft, presence

of unauthorized persons, or unusual occurrences on or around equipment

and loads and sending these reports to the Government.

BLAQUE EXECUTIVE SERVICES

Beverly Hills, Ca

SALES/MARKETING ASSOCIATE

October 2005- December 2008

. Responsible for advertisement and marketing strategies and

development.

. Responsible for promotion of company.

. Customer service sales and Telemarketing.

. Acted as an administrator and liaison for the marketing and

communications department, tracking and shepherding projects form

beginning to end.

. Responsible for development of integrated marketing strategies and

promotional campaigns.

. Responsible for implementing marketing strategies and efforts.

. Responsible for building relationships internally between marketing

departments and other key departments.

WARTEK INC.

Altadena, Ca

CONTRACT COORDINATOR

September 2004- October 2005

. Supervise security personnel and manage all of Wartek operational

activities with emphasis on medium/small or single officer accounts.

Maintain operations logs, records, and post orders.

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. Circulate among visitors, patrons, or employees to preserve order and

protect property.

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. Patrolled to prevent and detect signs of intrusion and ensure security

of doors, windows, and gates.

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. Know post orders for specified facilities; assist in driver

scheduling,

. security inspection, surveys, new start ups, special project and extra

coverage.

. In charge of monitoring all security and surveillance equipment.

. Control overtime, training time, conduct post inspections.

. Ensure that operational, personnel and payroll records are established

and maintained appropriately, conduct Personnel evaluations as needed.

. Assist in the reconciliation of payroll and billing every two weeks.

. Control costs by controlling direct labor, overtime, vacation/time,

. equipment upkeep supplies and expenses.

. Assist in investigations as needed.

. Audit account safety programs, lead branch safety program to keep

accidents and late slips below safety objectives, ensure compliance

with all risk policies, procedures and practices.

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JASON OF BEVERLY HILLS

Beverly Hills, Ca

PRIVATE DRIVER/BODYGUARD

August 2001 - August 2004

. Responsible for safely getting my client to appointments on time.

. In charge of monitoring all security and surveillance equipment.

. Responsible for dropping off and picking up my client from the

airport.

. Responsible for knowledge of arrest search and seizure regulations

. Responsible for waiting for client at different locations.

. Ability to make minor investigations.

. Provided security and technical expertise and solutions.

. Ensured complete client satisfaction.

. Responsible for keeping clients privacy.

. Responsible for restraining any aggressive behavior towards client.

. Responsible for having knowledge of destinations.

. Responsible for keeping client safe from the media.

. Responsible for the deployment and follow through of safety

procedures.

. Responded to emergency situations and directed as appropriate to local

Police.

. Responsible for keeping clients conversations private and high profile

clients private.

. Responsible for guarding my client and diamonds.

. Responsible for screening and assisting visitors and customers with a

legitimate need to gain entry to the facility through the admittance

process.

. Provided an atmosphere in which my client and all associates,

customers, and visitors were safe.

. Observed and investigated any suspicious activity.

. Enforced regulation designed to prevent breaches of security.

. Exercised judgment and used discretion in dealing with emergency and

security violations.

CARDSERVICE INTERNATIONAL

AUGORA HILLS, CA

CO-MANAGER/SALES ASSOCIATE

July 1997- August 2001

. Responsible for merchant account sales.

. Responsible for telemarketing.

. Responsible for marketing and sales presentations.

. Responsible for campaign coordination.

. Maintained top sales associate position in company.

. Responsible for customer service.

. Responsible for formulating, directing, and coordinating policies to

promote product and services.

. Worked closely with advertising and promotion managers.

. Negotiated contracts with vendors and distributors to manage product

distribution, establishing distribution networks and developing

distribution strategies.

. Identified, developed and evaluate marketing strategies based on

knowledge of established objectives, market characteristics, and cost

and markup factors.

. Responsible for providing support for sales representatives and trade

show support.

FOOTLOCKER

SANTA ANITA MALL, CA

ASSISTANT MANAGER/SALES ASSOCIATE

June 1996- July 1997

. Responsible for hiring.

. Supervised, and trained sales personnel staff of 13.

. Acted as a leader and supervised for the entire sales staff.

. Responsible for scheduling sales staff, and kept track of hours worked,

. Responsible for compiling work hour data.

. Responsible for bookkeeping.

. Responsible for completing price changes within the department.

. Responsible for shipping and receiving.

. Responsible for ensuring each customer receives outstanding service by

providing a friendly environment, which includes greeting and

acknowledging every customer.

. Managed credit, cash flow, deposits, and inventory control functions.

. Responsible for store opening and closing procedures.

. Responsible for selecting and ordering merchandise.

. Maintained top sales associate for full length of employment.

. Initiated new customer-focus program which increased gross sales by 32%.

. Assisted in processing and replenishing merchandise and monitoring floor

stock.

. Responsible for year-end inventory and cycle counts.

ADDITIONAL SKILLS

Excellent communication skills

Skilled in sales

Skilled in Marketing

Experience in Body Guarding a vast variety of High profile celebrities

Tae Kwon Doe

Personal Protection

Security Consultant

Top Gun Academy Graduated with 100% test scores

Maintaining an awareness of all promotions and advertisements.

Ability to maintain solid product knowledge.

Ability to supervise the mitigation of typical, and crisis situations

efficiently and effectively at client site

Ability to communicate effectively both orally, and in writing for the

purpose of public interaction and report writing.

Expert in crowd control management

Government Contractor license

Proficient in MS word, Excel, PowerPoint, Windows 98, and Windows Vista

programs

generate revenue . Develop and implement various sales strategies and

programs to maximize sales cross-selling and/or upgrading products and

services.

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