Customer Service Representative

Hanna Yi abh2o2@r.postjobfree.com

QUALIFICATIONS SUMMARY

Supply Specialist professional experienced working in a fast paced,

stressful environment. Efficient, responsible, ethical; committed to

excellence. Resourceful in completing any projects; able to multi-task

effectively. Leads by example and establishes a professional work

environment. Capabilities include:

. Self-motivated and confident in making top preformed decisions.

. Successful in learning and comprehending new systems and methods.

. Proven ability to respond immediately and confidently in emergencies.

. Very well organized and able to meet deadlines.

. Over 4 years experience as an Aviation Supply Specialist.

RELEVANT EXPERIENCE

Aug 2009 - Current

CUSTOMER SERVICE REPRESENTATIVE

Ordering / Tracking

. Processed deliveries for residential and commercial accounts.

. Tracked daily status for routed propane deliveries.

. Made retention calls to potential customers while offering

professional service.

Accounts Receivables / Bookkeeping

. Reviewed, tracked, and received past due payables from customers.

. Reported and updated daily A/R reports.

Dec-2008 - May 2009

SENIOR MATERIEL MANAGEMENT SPECIALIST

Ordering / Tracking

. Processed over 100 requisitions for Airport Runway Equipment.

. Tracked daily for updated status on equipment ordered through the

Aviation System.

Bookkeeping

. Reviewed, prepared, and submitted documentation to Capitalize Assets.

. Reported and closed out daily capitalization/expense projects.

Nov 2003 - Jan 2008

AVIATION SUPPLY SPECIALIST

Bookkeeping

. Prepared monthly payroll, paid bills, and processed payments from

various vendors.

. Reviewed and recorded over 200 financial reports.

. Reconciled daily/monthly orders from over 100 different work centers.

. Reported and closed monthly billing statements.

Problem Solving

. Reviewed aviation supply procedures, identifying sources of high error

frequency, and submitted recommendations to supervisors.

. Designed a flow system for the supply warehouse to eliminate any

unnecessary man power and time wasted which increased productivity by

40%.

Shipping/Receiving

. Shipped hundreds of consumable and repairable equipment in support of

training operations.

. Processed documents daily and ensured work centers and squadrons

received accurate gear.

. Picked, packed, inventoried daily shipment within the aviation

warehouse.

Expediting/Ordering

. Procured and maintained over $300 million of highly sensitive aviation

equipment.

. Inventoried over 2,000 consumable and repairable parts.

. Purchased over $2 million of aeronautical support equipment with a

Government Credit Purchase Card.

. Processed over 2000 shipments of military gear domestically and

overseas and guaranteed expeditious shipment and compliance to

guidelines.

Teaching/Supervising

. Trained 8 people in accounting, purchasing expensive aviation

equipment, and maintaining a log of records of previous orders, most

of whom had no previous experience.

. Wrote an Aviation Supply Desktop procedure instruction manual

minimizing training time for new employees.

. Maintained cordial working relations, while explaining and clarifying

others' errors in a professional manner.

. Evaluated performance and disciplined a four-member supply team.

EMPLOYMENT HISTORY

Customer Service Representative Ferrell Gas Propane

Company

Senior Materiel Management Specialist NetStar-1/ Federal

Aviation Administration

Aviation Supply Specialist U.S. Marine Corps

EDUCATION

U.S. Marine Corps: Specialized Training: Aviation Supply, Leadership

Course, Government Credit Purchase Card Course, Lean Logic & Six Sigma

Courses

University of Maryland University College: 19 semester hours plus over 30

credits from prior military service. (Working towards a Bachelor's Degree

Supply Chain Management with a GPA: 3.4 out of 4.0).

Palomar College: Currently taking courses for to pursue my degree in

Supply Chain Management.

SPECIAL SKILLS

Took computer courses in

. Microsoft Outlook

. Microsoft Word

. Microsoft Excel

. Microsoft Office Power Point

. Strong typing skills: 60wpm

. PeopleSoft Database

Military courses in

. Navy Supply System / Navsup

. Nalcomis

. R-Supply

* Secret Security Clearance (Active) *

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