Sales Customer Service

RESUME

Agustin H Fletes. Email: **********@*******.*** Cell 928-***-****

Alternative e-mail: *********@*******.***

Sales: Technology experienced, career minded Sales Representative, oriented

to Customer Service solutions. Familiar with commissioned and base salary

sales. Specialty Electronic Sales, Computer Sales, Intangibles and Warranty

Sales, Car Sales, Appliance and Electronics Sales.

Computer applications, software and Database Management, peripheral

equipment installations, and assisted troubleshooting. Goal oriented

instructor. Follows company guidelines responsibly.

Other: Studies in Computer Science, Administration and specialty

electronics. Bilingual (English-Spanish). Microsoft Windows user. Use of

office equipment.

Objective: To use my potential where my service is really useful for

customers, valuable for employer, and an obvious opportunity for a

handsomely well paid dignified income.

Employment:

Radio Shack Store. (08/20/97) to (08/20/2010)

Yuma Mesa Shopping Center. 383 W 16th street, Yuma, Arizona. Phone (928)783-

0115

Specialty Electronics Sales Associate. Answer customer questions and

provide solutions with quality products. Qualify customers for service

plans, verify and check defective products. Explain customers how to use

their equipment and call their service provider, to make sure they get the

right service installed or warranty claims.

San Luis Medical Group. (12/10/1995) to (07/15/1997)

183 N. Main St. San Luis Az. USA.

Doctor's Office. Front Desk Assistant. Schedule patients for doctor's

appointments. Verify insurance coverage. Assemble customer files.

Ingles Individual. Private technical school. (03/05/1994) to (11/05/1995)

Juarez and calle 6th. San Luis.

English Teacher. Class presentations, group dynamics and testing.

Factor Sales. (05/03/1991) to (01/05/1994)

676 N. Archibald St, San Luis Az. USA.

Data Processing Assistant Manager. Checking computer systems to restore

functionality of supermarkets, on call overnight for 24 hour stores.

Install database applications under supervision of Manager. Scanner systems

verification for cash registers. Supervising pricing systems and training

managers and associates to obtain productivity reports.

CASTORENA BROS. (09/05/1990) to (02/15/1991)

Main street. San Luis, Arizona.

Appliances and electronics sales.

UNCLE SAM S AUTOS. (05/15/1989) to (06/01/1990)

32nd. Street Yuma, Arizona.

Used Car Sales, Commission based.

Education:

GED (Tri-community adult education) GED degree available.

Covina California USA. Graduated.

Cetys University. Mexicali Baja California, Mexico. Computer Science

Engineering. Non graduated

Relevant Mayor Classes attended: Computer languages. Systems Analysis. Data

Structures. Numerical Analysis. Statistics. Math and Physics.

Preparatoria Regional de Autlan. Generation

(High school belongs to Universidad de Guadalajara.)

Bachillerato Unitario.

Relevant classes attended: General Education.

Technical Administration training: Administration Theories, Market Research

(Economy), Organizational Communication and Business Law

(Mexico). Autlan, Jalisco. Mexico. Graduated.

Arizona Western College: Honor certificate of completion of the English

language program. San Luis, Arizona. USA.

Other:

Radio Shack training certifications on:

Legendary Customer Service and Sales.

Security equipment.

Selling intangibles.

Wireless technologies.

Computers. Networking components.

Audio and video equipment.

Contact this candidate