Customer Service Sales

Heather Peterson

PO Box ***** Santa Fe, NM 875**-***-*** 3195 ***************@*****.***

Skills

Sales Experience

. Responsible for 400+ customer accounts, orders, and sales in the amount

of 8 million dollars per year.

. In charge of the annual sales agenda and sales budget at Wiley

Electronics.

. Represent the company at all trade shows, conferences, and key account

meetings.

. Generate new sales leads and serve as first point of contact for sales

globally.

. Increased sales 35% in 2009.

. Identify the product solutions that meet the priorities and requirements

of contacted solar installers.

. Communicate effectively the features, benefits, and advantages of product

lines.

. Track, manage, and close qualified sales leads in the amount of 3.3+

million in 2009.

. Responsible for technical support to customer's questions.

. Develop relationships with key installers and distributors that lead to

repeat sales.

Renewable Energy Operations Experience

. Managed the operations of Best Power Int. LLC using Quickbooks, Customer

Manager and Microsoft Outlook. Responsible for accounts payable and

receivable, payroll, managing projects up to 75 thousand dollars.

. Assisting in proposal writing for system designs and sales, site

assessing, calculating azimuth, load comparison, kilowatt hour

production, and tilt angle using PV Design Pro, RET Screen and Visio.

. Installed .5 kW stand alone array at the LEED Platinum project in

Minnetonka, MN.

. Installed a 3kW tracker array in Ashland, WI at a private home.

. Completed the Beginner, Intermediate and Advanced PV courses at MREA.

. Completed the PV 101 and 202 courses at SEI.

. Co Author of published paper on JATC, MN included in forums at the ASES

conference.

. Working knowledge of electricity, grounding components, codes and

standards for solar arrays.

. Working knowledge of mechanical engineering specific to PV racking

systems.

Managing Experience

. Responsible for payroll, scheduling, hiring, firing; giving reviews;

training and marketing for 26 employees at Keep in Touch

. Maintained records, inventory and ordering; helped maintain financial

budget; reconciled closing reports, performed nightly audits for a Disney

World Restaurant, Steamboat Snowmobile tours and Keep in Touch.

. Communicated with inspectors, real estate agents and buyers; coordinated

efficient scheduling with partners; managed materials for 100 thousand

dollar projects with P.S. Properties.

. Team leader for engineering and sales at Wiley Electronics LLC.

International Experience

. Peer guide throughout South East Asia for three months, coordinated

customs procedures, and transportation with local villagers and personal

guides.

. Utilized basic conversational Thai, Lao, Cambodian, Vietnamese and

Spanish.

. Gained multi-cultural experiences traveling throughout; Australia, Asia,

Netherlands, Canada, Europe, the United Kingdom, Mexico, Southeast Asia,

Scandinavia, and Central America.

Customer Service Experience

. Highly articulate and influential telephone manner, demonstrating

excellent sales and service skills.

. Ability to work independently, using initiative, good judgment, and

commitment.

. Strong customer-liaison and verbal communications skills; established

long term relationships with customers, solar distributors and members.

. Excellent time management, organizational, and planning skills.

. Volunteered at Midwest Renewable Environmental Association energy fair in

2007, 2008

. Volunteered at the Solar 2008 in San Diego, CA.

. Advocacy and Events member of the Minnesota Renewable Environmental

Society.

. Member of the American Solar Energy Society and IAEI.

Computer skills

. Invoicing, payroll and scheduling using Quickbooks Office Pro, Manager.

. Proficient in Microsoft Office, Open Office and Outlook.

. Ability to type 70 wpm.

EDUCATION

Prescott College - Prescott, Arizona 2008-2009

Masters: Environmental Studies: Ecological Economics and the Value of

Solar Energy

Undergraduate Degree: BA in Organizational Communication: minor in

Environmental Education and Recreation at UW - Eau Claire in Communications

2002

Jobs

Wiley Electronics LLC Saugerties, NY August 2008 to

present

Director of Global Sales and Technical Development

Best Power Int. LLC St Paul, MN August 2007 to

August 2008

Operations Manager & Installer

Sun Country Airlines Mendota Heights, MN September 2006 to

August 2008

Customer Service Agent

Keep in Touch Minneapolis, MN September 2006 to

July 2007

Manager

Pacific Challenge South East Asia Fall 2005

Internship

REI CA, CO, MN February 2004 to May 2006

Customer Service

PS Properties South Range, WI On going since

2004

Renovation Coordinator

(Various travel and collegiate experiences in between jobs)

Contact this candidate