Manager Customer Service

Christine Raymond

** ***** ****** (Stanhope, NJ *7874

Home: 973-***-**** ( Cell: 201-***-****

*********@*********.***

Administrative Assistant

Profile

Administrative support professional offering versatile office management skills

and proficiency in Microsoft Office programs. Strong planner and problem solver

who readily adapts to change, works independently and exceeds expectations. Able

to juggle multiple priorities and meet tight deadlines without compromising

quality. Have kept up-to-date with latest in technology and internet procedures

by returning to school as an adult student.

Education

Sussex County Community College, Newton, NJ

Graphic Design, 2008-present

Institute of Audio Research, New York, NY

Audio Engineering, 1986

Key Skills

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Records Management Event Management

Calendaring Executive Support

Database Staff Management Inventory Management

Administration Meeting Coordination

Bookkeeping Customer Support Newsletter

Payroll Design/Editing

Contract Heavy Phones

Negotiating

Computer MS Word MS Outlook Print Master

Skills: MS Excel QuickBooks FileMaker Pro

MS PowerPoint MS Project Windows

Adobe Illustrator Adobe Photoshop Dreamweaver

Experience

E. Snyder Plumbing, LLC Office Manager/Bookkeeper

Stanhope, NJ May 2001 - August 2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management

and billing) as the office manager of a small business. Coordinated schedules,

maintained database and ensured the delivery of premium service to clients.

Payment of bills, banking, all general bookkeeping tasks

AR/AP

Data Entry

Contracts

Customer Service

Scheduling of appointments

Park Pastries

Office Manager

Union City, NJ

November 1998 - May 2001

Managed daily office tasks of wholesale bakery. Heavy staff management and

customer support duties, in addition to daily clerical tasks.

Hiring and termination of employees

Banking and all general bookkeeping tasks

AR/AP

Data Entry

Invoicing

Christine Raymond...Page 2

Axis Recording Studios

Multiple positions

New York, NY

March 1993 - March 1998

Management of all daily clerical functions in a music recording studio setting.

Quickly became a trusted employee known for flexibility, friendly demeanor and

high-quality work. Rose up the ranks (from receptionist to studio management) by

completing every task presented with urgency and professionalism.

Brought company up-to-date by creating computerized database system of studio

operations, client contact information, and tape library operations.

Communicated effectively with multiple departments and clients to plan meetings

and coordinate studio time efficiently.

Hired and scheduled freelance staff

First point of contact for clients. Liaison between clients and management.

Maintained inventory of studio supplies

Hiring and termination of permanent employees

Upkeep of studio cosmetically and technically

Negotiation of studio contracts

Design and editing of company newsletter

Screened and transferred calls

Provided timely, courteous and knowledgeable response to information requests

Affiliations

Stanhope Home and School Association, Stanhope, NJ

Trusted and dependable volunteer at a K-8 school.

Contact this candidate