Manager Sales

KAUSHIK K NAG

Ph: 281-***-**** Email: ****@*******.***

Executive Profile

A highly effective Global Recruitment and Talent Acquisition Leader with 22

years of experience. Proven record of achieving results by creating,

leading and managing recruiting and sourcing organizations in the Americas,

Europe, Asia Pacific, Israel and India. Significant experience in design,

development and implementation of centralized, decentralized as well as

country specific global staffing strategies and models and sharing of best

practices across 20 countries. Excellent leadership, communication and

presentation abilities, as well as analytical and problem solving skills.

Career Achievements

. Evaluated and analyzed global recruiting and resourcing models in

companies for efficiency, cost leverage, customer satisfaction,

quality of hires and delivery times.

. Designed and developed global strategies and appropriate recruiting

and resourcing infrastructure - Centralized/Decentralized/Country and

Function specific, matching the unique needs of businesses, country

laws and cultures across 4 continents and more than 20 countries.

. Designed, developed and implemented Global, Regional and functional

"Candidate Value Proposition" to improve the "Employment Branding".

. Created strategic framework for sharing and implementation of

recruiting processes and best practices across the global team to

bring in consistency and improve recruiter efficiency.

. Personally trained, coached, mentored global recruiting team members

on cutting edge, non traditional and advanced candidate sourcing

techniques including internet mining and social networking, to

identify "hard to find" candidates in different parts of the world and

reduce "global agency spend" to 15% of the total hires.

. Created internal research and sourcing organizations in an internal

RPO mode to ensure proactive pipelining of candidates and reduce the

"time to fill".

. Created accountability and managed behavior by creating, implementing

and reporting recruiting metrics.

Some examples of results achieved through the rollout of these

initiatives:

. Savings of more than $6m in recruiting cost

. Reduction in Cost Per hire to "$4950 from $12500".

. Improvement in Referral related hires from 15% to 30%

. Significant reduction in relocation cost - relocations below 5%

of total hires

. Reduction in time to fill to 45 days from the earlier metric of

70 + days

. Improvement and maintenance of Customer satisfaction at > 80%

Career Chronology

American Cybersystems, GA, USA 2010 to present

Vice President (Global Talent Acquisition)

Responsible for growing the business of the company by creating and running

a highly efficient global recruiting organization. Currently manage a team

of 40 recruiting resources spread over USA, India and Dominican Republic.

BMC Software Inc., (A $2bn, software product company), TX USA 2007 to 2009

Global Director of Talent Acquisition

BMC (Nasdaq: BMC) is world's tenth largest software company and is a market

leader in the Enterprise software product space. Recruited 3 years ago to

completely overhaul a decentralized recruiting organization and provide

strategic direction and leadership to create a centralized and highly

effective global recruiting function. Tasked with the goals of creating

effective recruiting models that enables enterprise and world wide talent

acquisition and significantly reduces recruiting cost, improves the "time

to fill" and "customer satisfaction".

. Provided strategic inputs to Business leaders and HR Business

Partners on workforce planning and delivered as per the resource

plans.

. Developed internal and research firm related recruiting models

in Americas, EMEA and Israel. Implemented hybrid Co-sourced

models in India and APAC. These changes brought in cost savings

of more than 60%.

. Created an internal research/sourcing model operating out of

India and supporting 4 continents that engaged in gathering

market intelligence about industry segments, competition,

generated leads of candidates from "talent targets", converted

them to prospects by effective use of campaigns and kept them

engaged for future consideration. This proactive sourcing

pipeline creation model resulted in reduction of cycle time by

40%.

. Conducted research and analysis of the "Global Candidate

engagement model" around the web, recruiter, sourcer,

coordinator and hiring manager interfaces and implemented

technology solutions, process improvements and templates for

enhanced candidate experience. Improved Candidate satisfaction

rate by 50%.

. Redesigned and re-launched the company referral program and

increased the referral percentage from 15% to 30%.

. Created, led and managed a 20 member global recruiting

organization directly responsible for filling more than 1100

exempt- professional-salaried and non exempt employees annually.

Led teams operating out of USA, Ireland, Israel, India and Asia

Pacific and helped the company get "top talent" in more than 20

countries and across all functions.

. Created and implemented a "Business Consultant" model for use of

recruiters with their hiring managers to improve client

satisfaction and reduce client escalations to "Zero".

. Implemented Sourcing/CRM systems for candidate lead generation,

pipeline creation, email campaigns and reporting to increase

sourcer bandwidth by 80% and improve recruiter productivity.

Conducted reviews to ensure that the sourcing practices are in

compliance with the OFCCP guidelines. Created strategies for

integration of ATS, CRM and HRIS systems.

. Advised on co-employment issues and created global guidelines

for implementation in more than 20 countries. Developed

contingent worker process being used internationally. Oversaw

company's Affirmative Action and OFCCP responsibilities.

Implemented the new electronic I-9s and E-verify process for

federal contractors.

. Customized, developed and presented recruiting metrics and

statistics showing trends and information to management for

decision making.

Birlasoft Inc., (Part of a $1.5bn global conglomerate), NJ USA 1999 to

2007

Asst. Vice President (Global Talent Acquisition) 2006 to

2007

Sr. Director (Global Sourcing)

2005

to 2006

Director (Strategic Relationship)

2002

to 2005

Manager (HR and Recruiting)

1999 to

2002

. Worked with senior management to develop company-wide workforce

planning strategies.

. Improved Operating expenditure/ Revenue Ratio of resource utilization

by 20% by creating resource pools for inter and intra division and geo

wise deployment using rotational and training plans.

. Designed, developed and implemented an internal sourcing RPO

organization to support all US hiring from India. Led a team of more

than 50 recruiting team members globally and hired resources from US,

Canada, Singapore, Philippines,. India, Dubai, Sri Lanka, Australia,

UK and Ireland.

. Improved quality of hire by 20% by implementing Technological and

Psychological assessment tools.

. Created and implemented on boarding process for new employees in a

Zero day provisioning mode.

. Created and instituted Hiring Satisfaction survey and improved the

ratings quarter on quarter to more than 80%.

. Handled P&L revenue responsibility. Won sales contracts with external

clients to the tune of $30m by leading the charge of creating,

presenting and delivering recruiting solutions against technology RFPs

for resources. Created and rolled out Contractor replacement

initiatives both in house as well as for clients providing millions of

dollars in savings.

. Managed HR and Talent management activities for over 600 employees in

the USA.

. Reduced vendor spend by more than 60%. Improved vendor response time

and quality of submittal by creating and instituting a strict

evaluation and monitoring process. Managed more than 100 staffing

vendors at one time.

. As a Six Sigma Green belt and Black belt, mentored and reviewed

multiple Six Sigma projects to improve the operational efficiency of

the company processes and to save costs. Trained employees on Six

Sigma.

. Provided expertise in creating immigration paperwork for H and L visas

for professionals. Provided assistance to Legal cell and employees for

resolving difficult immigration related issues.

. Created job attributes and vocational skills match tools for various

professions as per DOL guidelines to ensure better job fit and reduce

attrition. Developed comprehensive behavioral assessment, analysis and

improvement tools for help in identifying ideal talent for the right

job and screening for dishonesty and criminal tendencies and

personality conflicts.

. Trained Sales team on behavioral Sales techniques and other teams on

behavioral hiring tools.

Techna International Corporation (A global IT organization), CA USA 1996 to

1999

Asst. Vice President (HR and Operations)

. Managed HR for more than 400 global employees.

. Led recruiting teams to hire resources for US from UK, Ireland, Dubai,

India, Singapore, Philippines and South Korea.

. Managed entire operations of the offshore development center in India

which included the management of HR, talent acquisition, software

project division, quality division and sales and marketing division.

. Was involved in getting the company certified as an ISO-9000

organization. Ensured as an internal quality auditor that there is

100% adherence to all internal processes.

Fujitsu ICIM (A global $2bn IT organization), India

Zonal Personnel Manager 1995 to 1996

. Managed HR for more than 400 employees in India.

. Led recruiting teams to hire resources.

MSTC (A Govt. Undertaking), India

1988 to 1995

Assistant Manager (HR)

. Part of the HR team managing employees in a unionized environment.

Responsibilities included performance management, coaching and

counseling, metrics creation and presentation, creation and

implementation of HR policies, participating in union negotiations and

recruiting across all functions.

Education

Training and Development (Group A & B), Society of Training and

Development, India 1992

M.B.A., HR, CQPI of 7.7 out of 8.0. XISS, India 1988

B.S., Physics 1984

Honors

. Star Award 2009 at BMC Software. Multiple appreciations from

colleagues, subordinates and vendors

. "Star of Birlasoft" Award 2005. Multiple appreciations from CEO,

colleagues, subordinates on a regular basis.

. Excellent Academic Record Throughout. National Institute of Personnel

Management, Gold Medalist as the First Ranker in the MBA course,

Silver Medalist in Social Work in MBA. Ranked first in the Training

and Development Diploma course.

Certifications and Memberships

. Six Sigma Green Belt and Black Belt

. ISO 9001 Internal Auditor

. Member of SHRM.

. SPHR (Senior Professional in Human Resources) certification from

Society for Human Resources Management, USA 2004

. Master Certified Handwriting Analyst from the Institute of Advanced

Studies in Contemporary Graphology, CA. Certified Hypnotist.

Work Status

. US Citizen

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