Assistant Customer Service

CAROLE V. YUSKIS

**** ******** ****** #***, **********, IL 60563

Cell: 708-***-****; Email: ********@*********.***

RESUME

SUMMARY OF QUALIFICATIONS

A Certified Legal Assistant conversant in contract law, corporate law,

and a seasoned customer- and results-oriented Certified International

Administrative Professional supporting top management of industry

leaders.

PROFESSIONAL EXPERIENCE

PACKER ENGINEERING, Naperville, IL

05/2008 - 10/2010

Executive Assistant & Paralegal

. Supported the CEO in managing daily calendar, travel, leadership

meetings, client relationships, PowerPoint presentations, project data

analysis, and database maintenance.

. Worked closely with the Board of Directors regarding employee and

shareholder communications.

. Assisted Business Development in expanding project work to other

engineering disciplines.

. Corporate liaison between management and clients in managing strategic

client initiatives.

. Shepherded U.S. Defense and Energy departments' solicitations within

time constraints for corporate contracts and stimulus funds.

. Supported highly specialized teams of engineers and legal counsel in

all matters of product liability, personal injury and class action

litigation.

. Consulted with patent attorney regarding newly designed products of

the research/development department.

. Reviewed voluminous project documentation and prepared case summary

reports.

. Designed business processes, such as enrollment and orientation of

consultants, employee handbook, sensory panel protocol.

. Prepared monthly graphs/charts of financial data, operating budgets

and departmental utilization.

. Composed and published the corporate newsletter.

. Organized extensive travel arrangements, local business conferences

and catering, and prepared expense reports.

BEARING POINT, INC.-Chicago, IL

03/2007 - 05/2008

Executive Legal Assistant

. Managed heavy appointment calendar, set up teleconferences, webinars

and videoconferencing for the General Counsel and Chief Compliance

Officer.

. Responded to a multitude of emails and correspondence referencing

compliance issues.

. Prepared corporate documents and presentations and maintained client

database.

. Created a record retention system and maintained Corporate Secretary

files.

. Coordinated and attended the first annual global legal team meeting

and designed a strategy going forward.

. Assisted in formulating and reviewing corporate infrastructure

contracts.

. Key member of compliance strategy team in reviewing global corporate

governance agreements and policies.

. Communicated with the Board, audit and executive compensation

committees to prepare Form 10-K.

SCHWARTZ COOPER CHARTERED - Chicago, IL 12/2005 -

02/2007

Executive Legal Assistant

. Maintained strong, direct relationship with all clients via email,

phone and correspondence.

. Assisted Sr. Partners in preparing acquisition and securities

contracts, engagement letters, minority business applications,

resolutions, state filings for change of business ownerships, state

tax forms, and power of attorney forms.

. Organized closing documents for corporate transactions.

. Coordinated marketing committee meetings, presentations and catering

needs.

. Performed legal transcription and research for the litigation practice

area.

CAROLE V. YUSKIS

RESCAR, INC. - Downers Grove, IL

08/1999 - 12/2005

Executive Assistant and Contract Services Manager

. For the President and Vice President of Sales, maintained direct

customer communication via email, phone, scheduling, correspondence

and meetings, and arranged travel.

. Participated in all management meetings, prepared presentations,

recorded Minutes and followed up on action items; prepared various

status reports.

. Drafted, negotiated, finalized and managed all rail maintenance RFP's,

on-line bids and $million contracts.

. Assisted Corporate Attorney in resolving personal injury and breach of

contract issues.

. Supervised administrative assistants, quote estimators and customer

service representatives in finalizing customer requirements and

specifications on all contracts.

. Coordinated trade shows and offsite industry meetings.

. As key member of the Safety Committee, monitored regulation compliance

with OSHA, AAR and the FRA, along with customer requirements and

specifications.

. Created a monthly safety newsletter featuring repair shops and

customer feedback, and promotional brochures.

. Created and implemented a contract database linked with Oracle and

with customer guarded access via Citrix.

. Performed due diligence on new customers and composed letters of

collection based on monthly sales reports.

. Played a key role during the aftermath of Hurricane Katrina in

tracking clients' railcars.

. Attended site visits to U.S. shops for safety inspections, QA audits

and NDT testing.

NOBEL BIOCARE - Westmont, IL

10/1980 - 07/1999

Executive Assistant

. Assisted the CEO and Vice President of Business Development in

providing direct customer contact, maintained heavy calendar and

database, arranged international travel, drafted correspondence,

prepared various status reports in Excel and PowerPoint presentations.

. Coordinated and attended all Board, management, customer service and

employee meetings, recorded Minutes and followed up on action items.

. Managed contracts with dental professionals regarding marketing

initiatives, new product design and product testing, with the

assistance of Business Development.

. Assisted Regulatory Affairs in preparing 510(k) documentation and

communicating with NIH.

. Supervised an administrative staff of 6 persons in all departmental

activities.

. Worked with Marketing to design promotion material to showcase state-

of-the-art dental solutions.

. Worked with Corporate Attorney in resolving patent infringements and

anti-trust cases.

. Coordinated several on-site training sessions for dental professionals

and account managers.

. Instrumental in establishing a strong brand foundation making the

Chicago headquarters the benchmark entity.

. Was the hub of communications on marketing's hot line of new product

inquiries.

. Assisted in client retention following an FDA import ban.

SKILLS

TECHNICAL:

Advanced MS Office, GroupWise, Lotus Notes, Outlook, Oracle, People Soft,

Internet Research, Typing 95 wpm, Dictaphone 75 wpm, Shorthand 60 wpm,

project management.

STRENGTHS:

Organization, Accountability, Integrity, Commitment, Multi-Tasked, Self-

Managed, Resourceful, Team-Member.

EDUCATION

THE CENTER FOR LEGAL STUDIES: Indiana University Southeast -

Bloomington, IN 2003

Certified Paralegal Certificate

CANADIAN SCHOOL OF MANAGEMENT - Toronto, CANADA

1997

Master's Degree in Business Administration

CANADIAN SCHOOL OF MANAGEMENT - Toronto, CANADA

1995

Bachelor's Degree in Business Administration

INSTITUTE FOR CERTIFYING SECRETARIES: College of DuPage - Lisle, IL

1986

Associate's Degree in Business Administration

CAROLE V. YUSKIS

NOTABLE ACCOMPLISHMENTS

. Prepared and negotiated four major research and development proposals

with the Departments of Energy and Defense for awards of $1 million -

$5 million contracts.

. As the hub of communications for an innovative laboratory pre-launch

campaign, exceeded forecast by 50%.

. Engineered a welcome back program following an FDA import ban, which

recovered 75% of loyal customers.

. Successfully completed the 7-part, 2-day testing by NALA on the first

attempt.

. Created a database for managing contracts that was linked to existing

Oracle system.

. Organized the first global legal conference in Chicago for the

management consulting business.

. Authored various programs that were implemented as corporate policy;

namely,

o Record retention system for legal documents.

o Consultant program including recruitment, on-boarding,

retention.

o Sensory panel protocol for the chemistry engineering department.

o Affirmative Action program and successfully completed Department

of Labor's first corporate audit.

o Company-wide employee manual.

. The best candidate for the position, because I

o Get the job done right the first time.

o Identify issues and offer solutions before they become problems.

o Make decisions based on facts not assumptions.

o Strictly adhere to company policies and ethics.

o Exceed expectations within target dates and budget constraints.

o Make things happen, am willing to go the extra mile.

CAROLE V. YUSKIS

Professional References

Dr. Michael Koehler Packer Engineering, Inc.

Phone: 847-***-**** 1950 N. Washington

***************@*******.*** Naperville, IL 60563

Dr. Alan Wilks Packer Engineering, Inc.

Phone: 847-***-**** 1950 N. Washington

***@*********.*** Naperville, IL 60563

Mr. Jay Berlinsky Dykema Law (Schwartz Cooper)

Phone: 312-***-**** 10 S. Wacker Drive

**********@******.*** Chicago, IL

Mr. Bill Holzman TKH Law (Schwartz Cooper)

Phone: 773-***-**** 1753 N. Damen

********@******.*** Chicago, IL

Mr. Art Thompson Rescar/AllTranstek

Phone: 630-***-**** 1101 W. 31st Street

*********@***********.*** Downers Grove, IL

Personal References

Ms. Diane Hoffman Packer Engineering

Phone: 630-***-**** 1950 N. Washington

********@*********.*** Naperville, IL

Ms. Maria Prekop Navigant Consulting

Phone: 312-***-**** 175 W. Jackson

*****.******@******************.*** Chicago, IL

Chico & Nunes Law

Ms. Patty Santos 333 W. Wacker Drive

Phone: 312-***-**** Chicago, IL

*******@**********.***

Education

Legal Assistant Certification Brent Bice

129923 Phone: 800-***-****

The Center for Legal Studies (IN

SE)

BA/MBA Degree Registrar: Christine Duelmen

Canadian School of Management Phone: 416-***-****

ABA Degree Certification 5325816

Institute for Certifying Phone: 816-***-****

Secretaries (CoD)

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