Maintenance Customer Service

Nathan G. Stangle

*** ***** *****

San Antonio, Texas 78253

Tel (H): 210-***-****

Tel (W): 210-***-****

Mobile: 210-***-****

E-mail: ******.*.*******@******.***

Professional Experience

February 09 to Present

Boeing, San Antonio, TX

Avionics Technician - Perform aircraft electrical or electronic systems bench and/or flight

line operational testing, to include troubleshooting, adjustment, repair, and complete

installation of various complex avionics and electrical aircraft systems. Accomplish

accurate testing, and modification of aircraft and related sub-components in accordance

with Department of Defense (DoD), Boeing manufacturer, supplier, and Original

Equipment Manufacturer (OEM). Performed other maintenance directives as per

Modification Work Orders (MWOs), as well as perform assembly, installation, check-out

physical characteristics, operational testing and modification of wiring on the C-17 and

the KC-135. Quality Control Inspector able to perform final inspection on maintenance

preformed to instill highest integrity of workmanship. Developed the Manufacturing

Self-Examination (MSE) certification process for all foreign contract sales and created

the qualification check sheets identifying the processes that the customer uses to buy

from Boeing. Responsible for ensuring that all maintenance is performed in compliance

with contractual guidelines as awarded through Acquisition. This oversight covers every

aspect of maintenance preformed on aircraft from electrical, mechanical and structural.

June 02 to February 09

United States Air Force, Pope AFB

Aviation Maintenance Technician – Supervised and trained nine (9) subordinates, four (4)

Lead Technicians, and operated as Shift Expediter for 13 personnel. Developed new

guidelines for time change procedures for three (3) components on the TF-34; working

hand in hand with General Electric as their sole focal point at Pope AFB, NC. Planned,

organized, and directed aerospace propulsion maintenance activities to interpret and

implement directives and publications pertaining to maintenance functions, including

environmentally safe maintenance practices. Determined resource requirements,

including facilities, equipment, and supplies as well as inspect and evaluate maintenance

activities. Analyzed, interpreted, and recommend maintenance actions based on

unscheduled engine removals and engine monitoring test stands. Conducted engine

management analyze, scheduling engine removals; recommend forecast actions to the

weekly and monthly maintenance schedules. Performed engine maintenance and repair

ensuring serviceability of transient for the KC-135, C-5, C-17, A-10, and C-130 aircraft.

Cross-Utilization Trains (CUT) personnel in six (6) separate Air Force Specialty Codes

(AFSCs) on limited engine systems and subsystems. Maintained/acquired certification

and competency on three (3) airframes. Gains CUT proficiency in three (3) AFSCs.

Performed en-route ground handling functions to include; aircraft inspections,

launch/recovery, tows, and servicing to instill optimal operational proficiency. Performed

diagnostic troubleshooting to determine repair procedures on aircraft engines and repair

malfunctions using technical publications. Solve maintenance problems by studying

drawings, wiring and schematic diagrams, technical instructions, and analyzing operating

characteristics of aircraft engines and propellers in a timely manner. Inspected, certified,

and approved completed maintenance actions with 100% accuracy.

Quality Assurance Specialist 04/2006-04/2008 - Removed, installed, inspected, repaired,

and modified engines, engine modules and components, and propellers and propeller

components. Disassemble and assemble engines and propellers adhering to prescribed

procedures. Prepared engines and propellers for installation, storage, or transportation.

Tested components using bench mockups by the use of Aviation Ground Support

Equipment (AGSE) as well as Test Diagnostic Measuring Equipment (TMDE). Install

and remove engines on test stands, and operated, evaluated, and performed test stand

functions on engines. Performed operator maintenance on all associated diagnostic

equipment and maintained operator license. Inspected and maintained Engine Ground

Support Equipment (EGSE). Supervised the use, and care for special tools, hand tools,

and test equipment. Used and disposed of Hazardous Material (HAZMAT) in accordance

of all environmental governmental guidelines.

Performed and supervised aircraft Electrical and Environmental (E&E) functions and

activities to include diagnostic inspection, removal, installation, repair, modification,

overhaul, and operation of aircraft systems, components, and associated support

equipment in accordance with prescribed technical field manuals.

Responsible for spearheading a successful double engine change on an A-10 in 24 hours.

The normal standard is 72 hours. Under extensive pressure; troubleshot red-ball for APU

auto-shutdown malfunction by identifying and replacing faulty electronic control unit; as

a result, sustained a 3% ground abort rate; over the 5% Air Combat Command (ACC)

standard. Unequalled system knowledge in troubleshooting recurring engine stall

malfunctions to faulty Alpha Mach Computer; coordinated with avionics shop to replace

computer; actions avoided possible catastrophic engine failure.

January 00 to April 02

Wiley’s Outdoor Sporting Goods, Huntsville, AL

Sales Associate/Customer Service Representative - Responsible for inventory control

along with cash management of daily transactions through the stores automated register

system. This system was employee ID tracked with no shortage or overage in cash

disbursement during my tenure. Responsible for daily deposits in store safe keeping cash

at a minimum in registers while validation of employee’s transactions during shift

changes. Conducted monthly inventories in excess of two million dollars and assisted in

stock control and re-supply of inventory. Possessed solid knowledge of the stores

organization and operation functions which was often called upon to work and assist

during personnel shortages. Greeted customers and provided assistance, answered

questions associated with goods sold and provided management with recommendation to

store displays to better fit the clientele and environment. Volunteered to work fund

raisers for the American Heart Association sponsored by the store.

November 99 to January 00

Best Buy, Huntsville, AL

Loss Prevention Supervisor - Maintain surveillance over store inventory, perform

investigations on in-house employees and apprehend shoplifters and employees

attempting to remove store-owned retail property. Used an automated inventory control

system which tracked retail cost and administered warranty applications. These

controlled inventories were on many items considered sensitive and categorized as high-

dollar assets such as TVs, stereos, camcorders, DVD players, computers and peripherals

of all electronic categories. The store inventory equated to several million dollars and

required an extensive audit trail on all discrepancies not matching sales to inventory ratio.

Validated warranty claim information on returns from customers to ensure receipts and

purchase were valid and that the equipment in question was in fact defective.

Coordinated this process with the technical department. Greeted customers and provided

assistance in purchases on various types of electronics to include warranty and service

agreements.

Education

Embry Riddle Aeronautical University, Randolph AFB.

Professional Aeronautics B.S.

Community College of the Air Force

Aviation Maintenance Technology A.A.

Certified A&P Mechanic 3388523

Seven Level Red X Certified

Engine Run Qualified

APU Run Qualified

Bore scope Qualified

Blade blend Qualified

Professional use of Windows, Power Point, Excel, and Outlook

Additional Professional Activities:

Key speaker at 2009 and 2010 business review for site team. Assistant Cubmaster and

Den Leader for the Alamo Area Counsel Boy Scouts of America. Providing assistance

and aid to the Quality Deer Management Association, Fort Bragg, NC. Worked toward

land improvement and habitat rehabilitation. Sponsoring event such as: A Youth Deer

Hunt for Dependents of Deployed Soldiers and A Wounded Warrior Hunt for Veterans of

the GWOT.

Awards Received: Flight Line Safety Award of Distinction, June 2004.

Security Clearance: Secret

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