Customer Service High School

Melissa Torres

**** *. ****** ***.

Hidalgo, TX *8557

Cell: 956-***-****

Email: **********@*****.***

QUALIFICATIONS:

• Work well without supervision

• Bilingual English/Spanish

• Very detailed and goal oriented

• Ability to prioritize and remain focused

• Excellent with customer support services

• Learn new concepts quickly and efficiently

EXPERIENCE:

02/1999-08/2001 Globe Supermarket McAllen, TX

Office Clerk

• Cashed Checks

• Made Money Orders

• Processed Western Union Transactions

• Balanced Cashier’s Tills

• Balanced Store Sales

08/2001-01/2005 Convergys Pharr, TX

Customer Service Representative

•Took Credit Card Payments

•Added Directv Services

•Activated Directv Services

•Answered General Questions

05/2005- 07/2006 CompUSA McAllen, TX

Front End Coordinator

•Supervised All Cashiers

•Handled Management Required Customer Service Issues

•Balanced Cashiers’ Tills

•Balanced Store Sales

•Made Bank Deposits

11/2006-07/2007 Mission Chamber of Commerce Mission, TX

Receptionist/Customer Service

•Answered Phones

• Provided Information about the City

•Helped Coordinate Chamber Events

•Coordinated Volunteer Duties

07/2007-12/2008 Nations Direct Loan Servicing McAllen, TX

Loan Closing Coordinator

•Handled Closing Documents for Seller of Property

•In Contact with Bank and Title Company for Closing

•Filed Documents with the County

•Made Sure Closing was on Time

12/2008-Present Holiday Inn Express & Suites McAllen, TX

Banquet Manager

•Do Contracts for Meeting/Event Space

•Process Payments

•Give Meeting/Event Space Information

•Supervise 2 Attendants

•Do Employee Schedule and Payroll Hours

•Bring New Companies to Hold Meetings at Hotel

•Purchase Items Needed for Meeting/Event

•Do Monthly Reports

EDUCATION:

08/1995-05/1999 Hidalgo High School Hidalgo, TX

•High School Diploma

•National Honor Society Treasurer

•Senior Class President

•3rd in Graduating Class

08/1999-05/2004 University of Texas Pan American Edinburg, TX

• 100 Credit Hours

08/1999-05/2004 South Texas College McAllen, TX

• 30+ Credit Hours

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