Customer Service Quality Assurance

Anthony Kulavic 847-***-****

**** ***** ***. *********, ** 61008

********@********.***

HR Department

HR Manager

Lively Grove, IL

Dear Sir/Madam:

Does your company need someone who will quickly identify and seize

production efficiencies that will allow you to take on larger projects?

Someone who will expertly oversee all aspects of operations, quickly

reducing costs and increasing profitability?

As an Operations Manager, I have done this for construction industry

manufacturers and contractors, and am ready to do the same for you. I

deliver outstanding quality and customer service for my clients and their

customers.

My strengths include process improvement, P&L, budgets and cost

control, multi-site and multi-project operations and quality assurance. I'm

also adept at regulatory compliance and labor relations, and am an

outstanding recruiter, team builder and trainer (including leadership and

safety).

I opened a new division, growing it from $2M to $22M and three to 200

employees in eight years, achieving profitability every year. I also

recognized and seized an opportunity by self-insuring the division for

which I worked. Combined with a comprehensive safety program, this saved

$300K in year one alone.

Others recognize that I find win-win solutions, and complete projects

on time and within budget. I communicate effectively at all levels and am

detail-oriented with a big-picture outlook. Also, I lead teams to exceed

expectations and build cross-functional collaboration among diverse groups.

I have completed many professional development courses, including those

covering customer service, P&L, budgeting, conflict resolution, and root

cause analysis. Additional courses include safety awareness and culture

coaching, integrity and ethics, creative leadership and OSHA partnership.

In today's economy, companies need to make the most of every dollar. I am

confident I can improve your firm's production and bottom line. Please

contact me at 847-***-**** or ********@********.*** to discuss how I can

make this happen. Thank you for your consideration.

Sincerely,

Anthony Kulavic

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