Customer Service Manager

LEONARD K. SPICER SR

**** *** ***** ***

Lithonia, GA 30038

Home 770-***-****

Cell 770-***-****

*************@*****.***

PROFESSIONAL OBJECTIVE

A responsible career position in accounting that will utilize my education,

professional skills, extensive experience, and proven abilities as well as provide

advancement potential commensurate with achievement.

Education Keller Graduate School of Management, Atlanta, GA

Master of Accounting and Financial Management (MAFM)

Concentration: Accounting (Becker’s CPA Review)

Anticipated graduation: 2011

DeVry University, Atlanta, GA

Bachelor of Science in Business Administration

Concentration: Operations Management

Graduated: 1996

Computer Skills AS-400, ADP Payroll, Ceridian, Microsoft Access, Microsoft Excel, Microsoft

PowerPoint, Microsoft Outlook, Microsoft Word, Peachtree Accounting, Quick

books, Quick Pay, and SAMS.

Affiliations American Production and Inventory Control Society (APICS), Atlanta, GA

PROFESSIONAL EXPERIENCE

1997 Present SPICE OF LIFE INC., Decatur, GA

Accounting Specialist

• Payroll

• Accounts Receivables, Accounts Payables

• General Ledger Management

• Inventory Control, Cash Management

• Customer Service, Vendor Management

• P&L Management

• Small Business and Personal Tax preparation

2005-2006 UNITED STATES POSTAL SERVICE, Fayetteville, GA

Rural Carrier Associate (PT)

• Customer Service

• Delivery and pick up of mail & parcels to and from residential and business

customers.

• Sorting of mail and parcels, Sales of money orders and stamps.

2004-2005 KIA ATLANTA SOUTH, Morrow, GA

Certified Sales Consultant

• Customer service

• Demonstration and negotiate prices of New and Pre-owned vehicles.

• Prepare all required documentation for finance and delivery of vehicle.

2002-2004 CITY WIDE FINANCIAL SERVICES, College Park, GA

Branch Manager/Human Resource Manager

• P&L Management, Cash Management

• Training of all Department Managers (22) Employees

• Vendor Management, Payroll

• Inventory Control

• Contract negotiations, Procurement

• Accounting, Bank Reconciliation, General ledger, A/P, A/R.

2001-2002 FAIRLANE CREDIT, Hapeville, GA

Collection Manager

• Underwrite automobile loan

• Supervision of 10-15 Account reps in proper collection practices.

• Complete delinquency reports, daily, weekly, monthly.

• Payroll, Assist HR manager in interviewing, disciplining and terminating

employees.

1996-2001 UGLY DUCKLING CAR SALES & FINANCIAL SERVICES, Atlanta, GA

General Manager/Chief Underwriter

• Underwrite Automobile loans

• Inventory Control

• Vendor Management, Cash Management, P&L Management

• A/R, A/P, Payroll, Training. Human Resources, Procurement, Collection

Management

• Training of all Department Managers (25) Employees

1986-1991 UNITED STATES ARMY, US & Abroad

Material Control & Accounting Specialist (Supply Chain)

• Material control and procurement specialist, warehouse management,

Inventory control.

• Accounts receivables

• Accounts payable

• Logistics

• Forklift Operator

• Supervision of 10-15 employees with over 40, 000 sku’s with over $1 billion

dollars in assets

• Computer Operator

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