Customer Service Manager

Linda E. Hendricks

** *. ****** **. **** Rock, NC 28731

Phone: 828-***-**** or 828-***-**** email: ****@**********.***

Professional Experience

Boys & Girls Club of Henderson County, Hendersonville, NC.

Director of Visual Arts (2/99 to 7/09)

Responsibilities include: Planning art curriculum for club members, maintain classes for positive

outcomes of member’s art experience. Coordinating art shows and public art displays. Design

annual reports, brochures and posters. Working within budget, ordering supplies, and maintaining

records.

Awarded for Program Excellence in the Arts, Boys & Girls Clubs of America, 2006

Awarded Best Part Time Professional by Boys & Girls Clubs of America, 2008

IKON Systems, Raleigh, NC.

Office Manager/Designer (11/97 to 6/98)

Designed marketing materials, maintained web pages, provided customer service to the

architectural industry. Provided general office support to the company.

The Ink Well Printing, Raleigh, NC.

Typesetter/Designer (1/97 to 6/97)

Set type and produced camera-ready graphics. Worked with customers on graphic design and

typography.

Maintained electronic files for customer accounts.

ElectriCities of North Carolina, Inc., Raleigh, NC.

Desktop Publishing Designer (9/94 to 8/96)

Responsible for the design and production of brochures, newsletters, manuals, color overheads,

and slide presentations for the electric power industry. Provided design and production of print

materials for the Marketing and Communications department. Provided graphic design and

maintenance for web pages.

Awarded company “Hero” in 1995.

Contract Experience

Seer Technology, Cary, NC.

Produced PowerPoint presentations for the marketing department.

InSync Communications, Raleigh, NC.

Developed a corporate identification. Created software packaging, and technical documentation.

Assisted marketing consultant on marketing programs and product development promotions.

Research and Evaluation Associates, Chapel Hill, NC.

Produced illustrations, slide presentations, and training materials.

ADCO Circuits, Auburn Hills, MI.

Illustrated and typeset a technical proposal bid.

Software Packages

PC platform: Photoshop, CorelDraw!, Publisher, Microsoft Office

MAC platform: Photoshop, Illustrator, InDesign

Education

Center for Creative Studies, Detroit, MI. – Pre-College program 1980

Oakland Community College, Auburn Hills, MI. – Certificate/Graphic Design 1987

International Society of Appraisers, Chicago, IL. – Core Course, Fine Arts Course 2008

Professional samples, further information, and references available upon request.

Contact this candidate