Customer Service Human Resources

Richard J. Stebbins

***** ******** *****

P.O. Box 471

Spring Lake, Michigan 49456

616-***-**** (Home)

616-***-**** (Cell)

**********@*********.***

OBJECTIVE

To serve my employer and the employees, with dignity, honor, and respect. To fulfill my duties

as a Human Resource professional to the best of my abilities. My employment with Brillcast

Inc./DCI was ended due to economic conditions that dictated the need for the downsizing and

restructuring of the company.

EXPERIENCE

Oct. 1998 to January 2010

Human Resources

(Employment & Safety Administrator)

Brillcast Inc. / DCI,

3400 Wentworth Drive SW,

Grand Rapids, MI

• Developed the company's recruiting programs, and the related budgets

• Coordinated all company internal and external job postings

• Maintained all of the company's job descriptions and also assisted in writing the

descriptions

• Performed reference and background checks on applicants

• Maintained personnel files and all records of training in both the physical files and in the

AS-400 IBM system

• Maintained, developed, and authored company personnel and safety policies and also

edited as needed

• Arranged for travel and lodging for out-of-town applicants

• Conducted "New Hire" Orientations for both the Salaried and Hourly workforce

• Responsible for completing and filing government required reporting, such as the EEOC

report, DOL Survey, etc.

• Compiled relevant data regarding pay trends and salaries and worked with Management

in establishing both the hourly and salaried wage ranges.

• Was responsible for both hourly and salaried personnel counseling, assisting in

administering discipline, and also the termination process administration

• Formulated, authored and oversaw the administration of all safety policies and

procedures in compliance with federal, local, and the state's Occupational Safety and

Health Administration (MIOSHA) rules and regulations

• Administered company -wide safety training programs including all annual or semi-

annual update training as required

• Conducted all training on emergency evacuation and shelter procedures, including drills

• Administered Hearing Conservation, Personal Protection Equipment, Lock-Out/ Tag-

Out, Confined Space, and Fire Prevention programs and training as well as other

industrial and office safety related subjects

• Conducted quarterly safety inspections of the facilities and identified possible hazards

and recommended and oversaw corrective or preventative measures

• Oversaw the general administration of Worker's Compensation

• Proficient with MicroSoft Office system

May 1996 to February 1998

Skilled Trades Account Specialist

Manpower International Inc.,

400 South State Street, Suite 250,

Zeeland, MI

Service Manpower's major accounts in Holland, Zeeland, Hudsonville, Jenison, and all of Allegan County.

(Herman Miller, Fuel Systems Textron, JWI, BLD Products, Lithibar Matic).

Responsibilities include:

• Negotiated terms, billing and pay rates with client, Manpower and skilled trades persons

• Trained and orientated personnel on client's procedures; job description, safety

regulations

• Facilitated client meetings and managed daily account activities

• Managed temporary staff as well as assisted with permanent placement

• Conducted recruiting seminars and personnel testing

October 1991 to May 1996

Industrial Account Specialist

Manpower International Inc.,

2930 Broadmoor,

Grand Rapids, MI

Service Amway, the agencies largest account. Responsibilities include:

• Set-up and managed bonus programs for temporary workers

• Interviewed, tested and screened applicants

• Orientated workers to Amway’s policies and procedures

• Placed an average of 50 Industrial workers weekly

• Maintained relations with Amway through turnkey placement and follow-up

• Serviced Lescoa Corporation’s four area plants and also Best Metals

• Conducted worker profile tracking and computer updating (IBM AS-400 system)

• Maintain phone contact/follow-up with direct contact

• Pursued and assisted with new business

1989 to October 1991 and 1983 to 1988

Assistant Buyer

Baas' Men's Specialty Store,

100 North 3rd,

Grand Haven, MI

• Inventory tracking and orders, increased sales through customer interaction

• Assisted in new Inventory selection at trade shows

1988 to 1991

Bear Surfwear & Surfboards,

San Diego, CA.

• Responsible for growing Great Lakes sales territory (Michigan, Wisconsin, Illinois,

Indiana and Ohio) conduct trade shows and manage sales

• Initiated and serviced area retail accounts

EDUCATION

Manpower Customer Service Seminars

Ongoing training in customer service, employer / employee relations, etc.

Dale Carnegie

Leadership Training for Managers

US Department of Labor

Occupational Safety and Health Administration (OSHA)

30-hour OSHA Training Course

Muskegon Community College, Muskegon, MI

Human Resource Management

Business Administration and Psychology

Ferris State University

Industrial Technologies & Management,

Personnel Management, Industrial Relations,

Criminal Justice

ASSOCIATIONS

Society for Human Resources Management (SHRM) since 2003

Ducks Unlimited, Tri-Cities Chapter Committee Member since 2004

The Surfrider Foundation, Great Lakes Chapter

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