Manager Customer Service

KELLEY DAVENPORT

**** **** ***** ( Albert Lea, MN 56007 507-***-**** (

************@*****.***

Office Manager with Business/HR Degree

Dedicated and technically skilled business professional with a versatile

administrative support skill set developed through a wide variety of

experience.

Offer advanced computer skills in MS Office Suite and other industry-

specific applications/systems (Timberline, Avionte) and speak Spanish.

Key Skills

Office Management Spreadsheet Creation Records Management

Employee Scheduling Accounts Payable/Receivable Meeting & Event Planning

Report & Document

Preparation Bookkeeping & Payroll Inventory Management

Interviewing & Testing Personnel File Management Hiring Documents

Experience

FREEBORN COUNTY SHERIFF'S OFFICE, Albert Lea, MN 06/2007 to 02/2010

ICE Contract Administrator

Oversee the county's contract with Immigrations and Customs Enforcement for

housing and transporting detainees, coordinate transports (for Sheriff's

Office and ICE), billing, and keep all records.

Manage a team of full- and part-time transport deputies. Review

applications and testing on applicants.

Serve civil papers, bill for service, and maintain databases and software

of paper service and court papers.

Keep track of and submit income for the Sheriff's Office, perform

foreclosure sales, prepare vouchers for county reimbursement and bill

payment.

MECHANICAL COMFORT, INC., Ames, IA 06/2005 to 05/2007

Bid / Contract Clerk

Oversee all aspects of large contract jobs (monthly AIA billing, permits,

job notebooks, make O&M manuals, POs, coordinate suppliers and

subcontractors, and solicit quotations).

Schedule service calls, dispatch, and bill for service for HVAC,

Electrical, and Plumbing. Worked closely with vendors to follow up on

pricing, deliveries, returns, and discounts.

Payroll, worker's comp, taxes, and applicable reports, including Davis

Bacon.

Accounts payable and receivable and all office manager HR activities.

STATE BANK & TRUST, Nevada, IA 09/1999 to 08/2004

Teller

Run a cash drawer, handling large amounts of cash, and daily balancing.

Sell bank products to prospective and existing customers by making offers

after assessing their needs. Was consistently able to meet monthly quotas.

Open IRAs, balance ATMs, remit interest quarterly for lawyer and realtor

trust accounts, perform collections for charged-off accounts, general

customer service, and many other bank-related duties.

Assist with the Trust Department.

THAT'S ENTERTAINMENT VIDEO, Ames, IA 07/1995 to 09/2003

Assistant Manager

Run cash register and did daily books and deposit.

Take inventory, get products ready for rental, and special order products

for customers.

Send out collection letters to customers and work with collection agency.

Education

COLUMBIA SOUTHERN UNIVERSITY 2010

BSBA - Human Resources

Graduated with honors - 3.91 GPA

Currently enrolled in MBA - HR program - maintaining a 4.0 GPA. Expected

graduation date of 07/2012.

Contact this candidate