Customer Service Quality Control

Marland H. Foutz II

***** ******* ***** ( Sterling Heights, Michigan 48313

Phone: 586-***-**** ( Fax: 586-***-****

********@*******.***

Summary of Qualifications

Skillful and dedicated Professional with extensive experience in the areas

of Information Technology, Electronic Data Interchange, and Materials.

* Proficient in AS/400, Lotus Notes, Microsoft Office Suite, and

various other Windows and MS-DOS applications.

* Some experience with Harbinger Trusted Link software and with

EDI/X12 transactions, which include 824, 830, 846, 850, 856,

861, 867, 870, and 997.

* Familiar in EDI implementation with Trading Partners, which

include but are not limited to Thyssen Steel, National Steel,

Rouge Steel (Ford), U.S. Steel, AK Steel, and Daimler Chrysler.

* Solid understanding of engineering terminology with proficiency

in part definition and classification of automotive part

attributes.

* Experienced in ISO 9002 and QS 9000 implementation and audits.

* Self-motivated individual with the ability to handle high volume

workloads in a team or independent work environment.

* Knowledgeable in time management, problem solving, and task

follow-ups.

Professional Experience

Daimler Chrysler - Auburn Hills, Michigan 2002 to 2002

Entry Level Engineer

Served as a Liaison between many different internal and external teams

within Daimler Chrysler in order to facilitate the building of an

Automotive Component Schema.

. Met with some of the 52 different component teams to explain

Component Management effort.

. Assisted teams, which consisted of A.T. Kearney, I2 Technologies

(two outside consulting firms), Daimler Chrysler FastCar Group, and

Daimler Chrysler Component Teams, in gathering part attribute

information from Catia, Microsoft Excel, and many other applications

for populating the part information into I2 Technologies software.

Noble Metal Processing - Warren, Michigan 1997 to 2002

EDI Administrator

Charged with a leadership role in the EDI Department where I trained

employees, answered technical questions for other associates as well as

customers, and worked closely with the IT Department in order to develop

and implement a new AS/400 based business system.

. Played a key role with customer relations by being a main point of

contact for many aspects of the business and dealing with many of

the customer's requests.

. Responsible for the electronic shipping, receiving, and tracking of

Laser Welded Blanks using AISI software and an AS/400 business

system.

. Performed quality control inspections of received and shipped goods

as well as inventory control audits of material on the floor.

meijer, inc. - Sterling Heights, Michigan 1991 to 1997

Customer Service Representative

Started off as a Bagger while at the same time learning many areas of the

business and working my way to Cashier and then to Customer Service

Representative.

. Operated a variety of equipment, which include but are not limited

to cash registers, lottery machines, postal machines, fax machines,

and computers.

. Participated in taking care of customer comments, exchanges, payment

of assorted bills, and various postal services.

. Conducted training classes and assisted the Service Coordinator in

managing the Service Department.

Educational Experience

Macomb Community College - Clinton Township, Michigan 1994 to 1997

Major: Credit and Finance

Adlai E. Stevenson High School - Sterling Heights, Michigan 1991 to 1994

Major: General Studies

. Diploma

Interests

* Enjoy making a difference in a work environment by looking for

continuous improvement that is beneficial to the business.

* Interested in learning computer programming.

* Enticed with achieving a Bachelors Degree.

References

Available upon request.

Contact this candidate