Sales Customer Service

Yannick Ferguson

Residence: *** Lefferts Ave. Apt. A1

Email Address: ******@*****.***

Day Time Phone: 646-***-****

Summary of Qualifications:

• Display excellent presentation and communication skills, both verbal and written.

• Work well with people on all levels of management.

• Work well independently, as well as part of a team.

• Quick and effective mastery of new skills and information.

Experience:

St.Francis College, Brooklyn, New York

01/2009-05/2010

Bursars Office Aide

• Organize Student Schedules in computer system

• Input of Students Schedules Via Computer

• Print students Schedules

• Answer Office Phone and make Various Appointments

BDS Marketing, Brooklyn, New York

11/2006-03/2009

Sales Associate

• Provided accurate information on all Sharp Television products.

• Answered in-person and telephone inquires customers had on the merchandise.

• Assist in the proper set up of all displays.

• Implemented general office duties assigned; including all correspondences to informing

customers of new products.

• Conducted Training courses for new employees on Sharp products

New York City Department of Transportation, New York, New York

04/2007- 10/2007

Payroll Analyst

• Organized and simplified daily tasks for DOT interface section while working with

another.

• Verify and input payroll summary timesheets arriving VIA email using Excel.

• Providing daily customer service through phone calls, email and faxes.

• Handled 1000 accounts (A-B) for DOT while processing vouchers, visas for foreigners and

stocking department supplies.

• Process manual checks, update files, enter new hires/termination and calculate vacation

accruals.

Joyce Leslie, Brooklyn, New York 11/2006-

2/2007

Sales Associate

• Greet customers in the store and assist them in finding the right product.

• Ensure the highest level of service is given to each individual customer.

• Assist in product flow from stockroom to sales floor on a fill in basis.

• Involved indirectly with ticketing of products as well as checking paperwork against

items received.

• Use selling techniques such as ad on sales and describing technical information to

customers to enhance salesmanship.

• Complete any regular sales transactions involving cash, credit, checks, etc.

Volunteer

St.Marys Hospital,Brooklyn,New York

05/2003-09/2003

• In charge of the volunteer office

• Assisted in Delegating different volunteer assignments

• Scheduled appointments for perspective volunteers

Education:

St. Francis College Brooklyn, NY

09/2007-5/2010

Bachelor of Science in Criminal Justice, May 2010

Member of Criminal Justice Society Club

Achievements

Captain of St. Francis College Track & Field teams

Awarded St. Francis College Academic Scholarship

Computer Capabilities:

Working knowledge of Microsoft Vista and XP- including: Microsoft Word, Excel, Outlook, Internet

and Power Point. Quicken for business and personal accounts

Languages:

Moderate writing and speaking of Spanish

References Available Upon Request

Contact this candidate