Sales Customer Service

Scott Mertlich

**** **** *** ***** ***** . Sandy, UT 84092 . 801-***-**** .

***********@*****.***

*/**** - ******* **** ********** Sandy, UT

Owner

Apex Properties is a company that specialized in residential

and commercial real estate transactions

Licensed Utah Real Estate agent with my license held at Equity

Professionals

Number 3 realtor in the Mountain States Region in 2007

Did over 6.6 million in property sales in 2006 and 2007

GRI (Graduate Realtor Institute) and ABR (Accredited Buyer

Representative)

2/2004 - Current Apex Consulting Sandy, UT

Owner

Apex Consulting is a firm that specialized in small business IT

consulting.

Consult with small businesses and implement technology to help

them grow businesses and market share.

Help to web enable small businesses by using the latest tools

and technologies

Work with business owners to implement mail systems, corporate

security policies, server technologies, and business continuity

plans.

10/2007 - 12/2008 BOLD Inc.,

SLC, UT

VP of Business Development

BOLD Inc., Is the wholesale distributor of Black Rhino

professional hand tools and Backside, Grizzly, and Blackpine

sporting goods

Co-develop a sales team and marketing methodology

Built and implemented B2B and B2C sales models

Successfully raised over $750K in capital through banking and

private partnerships

Increased sales by 13% by implementing NetSuite ERP,

Sales/Marketing, and Accounting package

Cut costs and excess spending by $73K annually

2/2002 - 12/2004 Affiliated Computer Services Sandy, UT

Vice President - United Health Group Mailroom Operations

Directed a $30 million business group with over 350 employees

Directed Imaging Solutions, imaging over 1mm health claims per

month

Direct report responsibility, including but not limited to

imaging, data entry, sales, finance, operations, technology

development, information technologies, customer management,

project management, and personnel management

Oversaw the implementation of LEAN manufacturing techniques

that helped to increase efficiencies by 30% and added an

additional 9% to the bottom line

7/1999 -12/2001 Henry Schein Inc.

American Fork, UT

PMTS - Manager of Electronic Services

Leader of the division. Managed all of the claims processing,

B2B and B2C sales teams and marketing, development, IT

infrastructure, and technical support teams within the

Electronic Services Group

Increased claims sales revenues to over 20 million in first

year launch of the e-claims services

Web Enabled doctors through a plug and play GUI web interface

Worked directly with consumers and large insurance

organizations.

Full P&L responsibility for over 22 million in annual revenue

and over 100 employees.

1997 - 1999 Sentry Financial Corporation Salt Lake

City, Utah

Chief Information Officer

Built IT infrastructure and workflow within the organization.

Implemented Lease tracking system to increase productivity by

more than 20%.

Administered the Novell and Windows networks.

1993 - 1997 Profit Pro Inc., Draper, Utah

Director of Information Services/Customer Services

Built the company IT department to meet with growth needs of

the company

Director of Customer Service - Managed three of the largest

retail automotive parts store chains in the US (Pep Boys,

Checker, Advance Auto)

1992 - 1997 University of Phoenix Salt Lake City, Utah

Bachelors of Science in Management Information Systems

GPA 3.54

1998-2000 University of Phoenix Salt Lake City, Utah

Masters of Science in Management Information Systems

This degree program was designed to teach the importance of

technology in today's business world. In addition, it focused

on how to run businesses and decision-making processes. It

encompassed a MBA degree program with the emphasis on

technology management

GPA of 3.74

New Product Launch

Focus Group and Market Research

Web & Print content development and technologies

Development of training materials

Sales and marketing campaigns

Management of large scale clients

Product Branding

Corporate Communications

Six Sigma

LEAN Manufacturing

Microsoft Office

Imaging Technologies

Employee Retention and Training

SQL

Professional

Experience

Professional

Experience

(Cont.)

EDUCATION

Additional Qualifications

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