Customer Service Years Experience

Shelby A. Bilodeau

*** ********** ****, ******, ** 29456 * 843-***-**** *

abh2h4@r.postjobfree.com

Objective: To obtain a rewarding position in the area of office or clerical

administration.

Strengths and Skills:

. I have experience supervising work readiness clients in a training

center, teaching job skills, assisting evaluation staff in determining

clients' progress, and assisting warehouse staff with documentation

and client paperwork.

. I have three years experience in property management screening and

interviewing prospective tenants, running credit checks, rent

collection, managing property repairs and maintenance, performing

inspections, and direct customer service.

. I have two years experience as a Legal Assistant preparing documents,

performing legal research, maintaining law calendars, and assisting

clients with questions.

. For two years I gained skills in office reception, to include greeting

and assisting clients/ customers, answering multiple phone lines, data

entry, processing reports, and filing.

. I have six years experience as an Office Manager/ Administrative

Assistant/ Human Resource Consultant, where I was responsible for

preparing reports, processing invoices, tracking expenditures,

bookkeeping, processing mail, managing databases and mailing lists,

setting up conferences, making travel arrangements, managing supply

inventories and office budgets, maintaining appointment calendars,

designing marketing materials, reception, filing, photocopying, and

faxing.

. I have two years experience in Residential Care/ Behavioral Health

Counseling, where I provided direct care to special needs consumers by

supervising activities and medication routines and providing

transportation. I also taught job skills, supervised consumers'

productivity, documented their progress, and implemented vocational

plans in a workshop environment.

. For three years while completing my education I gained exceptional

customer service skills through waitressing, food preparation,

balancing cash registers, delivering goods, and bartending.

Experience:

SC Vocational Rehabilitation Department North

Charleston, SC

Production Associate (temporary) October

2010- November 2010

Bilodeau Properties (self-employed)

Goose Creek, SC

Property Owner March 2005-

April 2008

William J. Clifford, Attorney at Law

North Charleston, SC

Legal Assistant March 2003-

March 2005

Westaff assignments: North

Charleston, SC

Ferguson Enterprises- Office/ Clerical March

2002- March 2003

Porsche- Inventory/ Clerical September

2001- March 2002

SPAWAR- Government Contracting June

2001- September 2001

PoliticsOnline, Inc. Charleston,

SC

Office Manager August 2000-

February 2001

Olsten Staffing assignments: North

Charleston, SC

Friends of the Hunley- Office Administration

February 2001- May 2001

Education:

Trident Technical College North

Charleston, SC Accounting/ Economics/ Business

Clark University

Worcester, MA B.A., Psychology

Additional Experience/ Training:

MS Word, Excel, Outlook, Access, PowerPoint, Publisher, Windows; Quicken;

WordPerfect; Lotus; PageMaker; Adobe Acrobat; Costpoint; Procurement; BSA;

Fed Log

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