Manager Customer Service
Resume:
DAVID L. MIELKE
**********@***.***
http://www.linkedin.com/in/davemielke
EXECUTIVE LEADERSHIP, ORGANIZATIONAL DEVELOPMENT, VISION AND EXECUTION
Passion for developing people, improving processes, implementing critical
decisions,
and effectively managing limited resources.
Experienced, resourceful executive with broad-based expertise in building,
leading and shepherding highly motivated teams in rapidly-changing
conditions in both profit and non-profit organizations. Adept at creating
environments where people interact freely in the pursuit of corporate
excellence and professional growth. Proven ability to influence
organizations and individuals by teaching, equipping, empowering and
encouraging staff and volunteers to embrace change, develop skills and
apply common sense solutions.
Expertise includes:
. Intuitive Vision
. Influential Communication
. Strategic Planning
. Regional Leadership
. Board of Director Relationships
. Process Assessment / Improvement
. Time-Sensitive Decision Making
. Budget and Resource Management
. Staff Development
. Event Planning
. Seminar Facilitation
. Community Relations
.
EXECUTIVE LEADERSHIP
VISION AND EXECUTION
. As a Senior Vice-President at Lee Hecht Harrison (LHH), led regional
delivery of Career Transition Services in six offices with 5 V.P. level
direct reports and 50+ certified Career Coaches, delivering services to
over 1000 clients annually. Region was ranked #2 nationally for delivery
and #1 for revenue growth in 2009.
. As a consultant at DBM, established and led team to successfully
transition 45 H-1b visa employees at Siemens Wireless R&D facility into
new positions in high-tech organizations within 60-day WARN period.
. As the owner of Mielke Enterprises, developed a Property Management
Company to lease, operate and oversee the $1m upgrade for 40-acre
Recreational Vehicle Park, increasing monthly site occupancy by 233% and
annual gross income by over 300%.
. As the General Manager at Christensen Financial, hired and directed
management and sales staff to bring under-performing marketing company to
profitability and prepare the business to be sold by automating marketing
operations, improving customer service, increasing vendor client base by
25% and expanding end-user market by 33%.
PUBLIC SPEAKING, LEADERSHIP TRAINING AND EVENT MANAGEMENT
. At Grace Community Church, delivered extensive teaching and public
speaking to up to 3000 participants.
. As a Member of the Board of Directors at the Christian Family Care Agency
(CFCA), planned community based fundraising events and networked with
business executives to develop funding sources through capital gifts and
corporate sponsorships.
. As a Regional Representative for Awana Clubs International, planned and
executed regional training conferences for 1000+ participants.
. Recruited, trained, motivated and supervised management-level staff for
multiple organizations.
CORPORATE PROFESSIONAL EXPERIENCE
LEE HECHT HARRISON, San Diego and Irvine, CA
2006 - 2010
Global leader in Career Transition services, Leadership Coaching and
Workforce Solutions.
S.V.P., Regional Director of Professional Services, Southern California /
Arizona (2009 -2010)
V.P., Consultant (2008 - 2009)
Certified Associate (2006 - 2008)
. Provided personal career and life transition coaching to clients from mid-
level to C-level, maximizing individual opportunities to identify new
career paths and positions in challenging economic conditions.
. Led accountability teams, workshops and seminars to equip clients with
tools for effectively communicating core competencies, write resumes,
network, interview and negotiate.
. Facilitated group workshops and provided individual career coaching to
over 1000 clients, resulting in exceptional quality ratings and
recognized client satisfaction.
DAVID L. MIELKE 951-***-**** - **********@***.***
PAGE TWO
DBM (Drake, Beam, Morin) Inc., San Diego, CA
2001 - 2006
Career Center Manager, Workshop Facilitator (part-time consultant)
. Led Career Transition Workshops for hundreds of employees affected by
corporate lay-offs.
. Facilitated Early Retirement Workshops for the San Diego Zoo and Wild
Animal Park.
. Managed on-site Career Placement Centers at two San Diego companies,
serving over 400 clients.
. Coached executive level clients on interviewing and negotiating skills as
they processed offers.
MIELKE ENTERPRISES, L.L.C., Lake Elsinore, CA
1997 - 2007 Owner/Property Manager
. Redeveloped 40 year old travel trailer Park into code-compliant
residential RV community.
. Increased net income to RV park owners with a consistent delivery of 40%+
PBT annually.
. Maximized income by expanding customer base, and improving facilities and
image.
CHRISTENSEN FINANCIAL, INC., Phoenix, AZ
1994 - 1996 General Manager
. Pre-qualified and represented 100+ local businesses to over 1100 decision-
makers in the multi-housing community.
. Networked with industry leaders to establish standards for vendor
qualifications and performance.
NON-PROFIT PROFESSIONAL EXPERIENCE
CHRISTIAN FAMILY CARE AGENCY (CFCA), Phoenix, AZ
1984 - 1994
Board of Directors (Volunteer)
Served for over 10 years on the Board of Directors of Social Service agency
that provided foster care and adoption services, influenced legislative
agendas and established effective partnerships with public and private
social service agencies in Arizona.
. Served as Vice-Chairman of the Board, member of the Executive Committee,
Chairman of the Policy Committee, and member of the Fundraising
Committee.
GRACE COMMUNITY CHURCH, Tempe, AZ
1990 - 1994 Director of Children's Ministries and Retreat Facilities
Served on Management Team for non-profit organization with 120 staff and
annual budget of $3.5m dollars.
. Planned and executed special events and conferences for up to 10,000
people.
. Directed operations, planned and managed budgets, and hired and
supervised staff for two church-owned facilities - a youth camp (capacity
of 100), and an adult retreat center (capacity of 24).
. Developed and managed weekly programs for over 1000 children and their
families, utilizing over 400 volunteers and a paid staff of six
professionals.
. Developed and executed training programs, seminars and conferences.
. Directed retreat and conference facilities out of deficit positions to
balanced budgets.
AWANA CLUBS INTERNATIONAL, Schaumburg, IL
Regional Representative (Arizona and New Mexico)
Provided regional leadership to over 80 chapters of an international non-
profit youth organization. Led training conferences and regional
competitions, and expanded organizational impact in region.
PRESCOTT PINES CONFERENCE CENTER, Prescott, AZ
Director
Directed transition from seasonal to year-round operation for 80 acre
conference center with accommodations for over 300 people, leading public
relations, budget, staffing, food service, program, maintenance and
facility development.
EDUCATION
BA, Education, Moody Bible Institute, Chicago, IL
Education Major/Political Science Minor, University of Wisconsin,
Whitewater, WI
Contact this candidate