Project Manager Management
Resume:
David C. Hallin David C. Hallin
**** ********* **, *******, ** 1171 Columbine Ct, Norwalk, IA
*******@*****.*** *******@*****.***
Objective: Seeking an organization in need of an IT leader with proven
experience in IT Operations, passionate people skills, and a commitment to
excellence.
Professional Strengths Thrive on continuous improvement; use metrics to
implement new ways of improving individual and team
performance; implemented ITIL Service Management
framework...
Passionate & energetic about connecting with people...
Positive leader of 'change' specifically related to
Datacenter down-sizing and M&A operational integrations
Enthusiastic about coaching others for improvement, or
coaching them out...
Actively seek other's perspectives on issues and problems,
not afraid to "not know
Disciplined financial management through effective
budgeting, staffing and resource utilization...
Led numerous projects and data migrations to successful
completion using industry-wide project management
methodologies...
Strong desire to work closely with individuals on my team
to gain a full understanding of the work performed and
desired output...
Consistently received high team engagement scores and make
it a priority to coach and develop my direct reports; I
am judged on their abilities...
professional Experience
Manager, Nationwide Mutual Insurance Des Moines, Iowa
IT Service Desk Apr 2008 - Apr 2009
Led a team of 10 analysts in the IT Service Desk who for
resolved incidents in infrastructure and applications
areas.
Effectively balanced staff to field incoming IT related
calls during peak and non-peak coverage hours.
Coached analysts on strategies to increase calls taken by
reducing call times and time away from phones.
Continually analyzed existing processes to determine
opportunities to reduce nonproductive steps and streamline
functions.
Pursued and resolved escalated issues.
Employee advocate as well as having the strength to
balance the business needs and expectations of leaders.
Team supported approximately 10,000 local and remote
users.
Manager/Director, Nationwide Mutual Insurance Des Moines, Iowa
IT Operations May 1996 - Mar 2008
Over a period of 12 years, led 6 teams associated with
various Datacenter Computer Operations functions in both
Des Moines, Iowa and Portland, Oregon.
Computer Console Operations (12 operators) -- 24x7 system
and online availability, batch cycle processing, 1st level
incident/abend recovery, media management, and
infrastructure monitoring which included resource
utilization/availability and SEV 0 incident coordination.
Operations Support/Production Control (4-5 analysts) --
job/event scheduling, enterprise automation, JCL
management, data backup/recovery, production file
maintenance/integrity, data control/balancing, disaster
recovery setup/testing, 2nd level incident/abend
follow-up/resolution, and flow/cycle reruns.
Change Management (3 analysts) -- new ITSM Change
Management (ITIL) processes in Des Moines. Team processed
all change requests ensuring compliance with stricter
guidelines for testing, communication, and coordination.
Facilitated CAB meetings and maintained the Des Moines
change calendar.
Facilities Management (1 analyst) -- established and
maintained controls of '3' Des Moines Datacenter areas.
Included all raised floorplans, equipment inventory
placement, peripheral equipment (UPS, generator, etc), and
capacity planning. Also managed and monitored Datacenter
access by technicians/vendors.
Portland Datacenter Operations (5 operators) - remote
office laser printing, server backup, and raised floor
facility management.
Disaster Recovery (1 analyst) - created/maintained an
infrastructure disaster recovery plan that included
migrating to a vendor tool for documentation/planning and
the scheduling/coordination of hotsite tests with all
areas of infrastructure and applications.
SOFTWARE KNOWLEDGE Microsoft Office Suite, Lotus Notes, Visio, ITIL/ITSM
Methodology and Tools (i.e., Peregrine ServiceCenter),
MVS/ZOS, TSO, JES2, JCL, File-Aid, Changeman, VSAM, CICS,
ZEKE/ZEBB/ZARA, SAS, HiPath, QFiniti
Various others...
LEADERSHIP HIGHLIGHTS Accomplishments:
Integrated ITIL/ITSM Change and Incident management
processes into the Des Moines IT Operation...hired staff
to manage and coordinate the DSM Change Management
process.
Project Manager - Led project to upgrade all corporate and
regional office desktop users of MS Office 97 to MS Office
XP. This was a development opportunity that I performed
along with my manager position.
Project Manager - Led major projects to migrate CalFarm
(Sacramento) and Farmland (DSM) Datacenters to the
Urbandale Datacenter and integrate all their IT processing
into our current environment.
Led project to migrate manual tape to Virtual Tape
processing.
Led project to replace manual tape drives with Automated
Tape Silos. Prepared justification and ran project to
successful completion with Tech Services and vendor.
Led project to install Mainframe Automated
Scheduling/Restart software - ZEKE/ZEBB
Led project to convert CA1 to ZARA Tape Management
software.
Volunteering:
Emerging Leader Program - Mentor - 2005-06
Volunteered to mentor a potential leader both years; met
regularly to provide coaching as well as career/life
advice. This was an excellent program that gave me an
opportunity to develop new relationships. I learned as
much from them as they from me.
United Way Leadership Giver - 1990-2007
Habitat for Humanity - Project Volunteer - 2006-07
Junior Achievement - Elementary Classroom Presentations -
2002-04
Volunteered to present civic, city, and community
information to 3rd grade students at a local school.
EDUCATION/CERTIFICATION Des Moines Area Community College - 1982-83
Computers, General Studies - no degree
HDI Support Center Manager - 2008
ITIL IT Service Management Essentials - 2003
Dale Carnegie Leadership Training - 1993
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