David C. Hallin David C. Hallin

**** ********* **, *******, ** 1171 Columbine Ct, Norwalk, IA

515-***-**** 515-***-****

abh2fv@r.postjobfree.com abh2fv@r.postjobfree.com

Objective: Seeking an organization in need of an IT leader with proven

experience in IT Operations, passionate people skills, and a commitment to

excellence.

Professional Strengths Thrive on continuous improvement; use metrics to

implement new ways of improving individual and team

performance; implemented ITIL Service Management

framework...

Passionate & energetic about connecting with people...

Positive leader of 'change' specifically related to

Datacenter down-sizing and M&A operational integrations

Enthusiastic about coaching others for improvement, or

coaching them out...

Actively seek other's perspectives on issues and problems,

not afraid to "not know

Disciplined financial management through effective

budgeting, staffing and resource utilization...

Led numerous projects and data migrations to successful

completion using industry-wide project management

methodologies...

Strong desire to work closely with individuals on my team

to gain a full understanding of the work performed and

desired output...

Consistently received high team engagement scores and make

it a priority to coach and develop my direct reports; I

am judged on their abilities...

professional Experience

Manager, Nationwide Mutual Insurance Des Moines, Iowa

IT Service Desk Apr 2008 - Apr 2009

Led a team of 10 analysts in the IT Service Desk who for

resolved incidents in infrastructure and applications

areas.

Effectively balanced staff to field incoming IT related

calls during peak and non-peak coverage hours.

Coached analysts on strategies to increase calls taken by

reducing call times and time away from phones.

Continually analyzed existing processes to determine

opportunities to reduce nonproductive steps and streamline

functions.

Pursued and resolved escalated issues.

Employee advocate as well as having the strength to

balance the business needs and expectations of leaders.

Team supported approximately 10,000 local and remote

users.

Manager/Director, Nationwide Mutual Insurance Des Moines, Iowa

IT Operations May 1996 - Mar 2008

Over a period of 12 years, led 6 teams associated with

various Datacenter Computer Operations functions in both

Des Moines, Iowa and Portland, Oregon.

Computer Console Operations (12 operators) -- 24x7 system

and online availability, batch cycle processing, 1st level

incident/abend recovery, media management, and

infrastructure monitoring which included resource

utilization/availability and SEV 0 incident coordination.

Operations Support/Production Control (4-5 analysts) --

job/event scheduling, enterprise automation, JCL

management, data backup/recovery, production file

maintenance/integrity, data control/balancing, disaster

recovery setup/testing, 2nd level incident/abend

follow-up/resolution, and flow/cycle reruns.

Change Management (3 analysts) -- new ITSM Change

Management (ITIL) processes in Des Moines. Team processed

all change requests ensuring compliance with stricter

guidelines for testing, communication, and coordination.

Facilitated CAB meetings and maintained the Des Moines

change calendar.

Facilities Management (1 analyst) -- established and

maintained controls of '3' Des Moines Datacenter areas.

Included all raised floorplans, equipment inventory

placement, peripheral equipment (UPS, generator, etc), and

capacity planning. Also managed and monitored Datacenter

access by technicians/vendors.

Portland Datacenter Operations (5 operators) - remote

office laser printing, server backup, and raised floor

facility management.

Disaster Recovery (1 analyst) - created/maintained an

infrastructure disaster recovery plan that included

migrating to a vendor tool for documentation/planning and

the scheduling/coordination of hotsite tests with all

areas of infrastructure and applications.

SOFTWARE KNOWLEDGE Microsoft Office Suite, Lotus Notes, Visio, ITIL/ITSM

Methodology and Tools (i.e., Peregrine ServiceCenter),

MVS/ZOS, TSO, JES2, JCL, File-Aid, Changeman, VSAM, CICS,

ZEKE/ZEBB/ZARA, SAS, HiPath, QFiniti

Various others...

LEADERSHIP HIGHLIGHTS Accomplishments:

Integrated ITIL/ITSM Change and Incident management

processes into the Des Moines IT Operation...hired staff

to manage and coordinate the DSM Change Management

process.

Project Manager - Led project to upgrade all corporate and

regional office desktop users of MS Office 97 to MS Office

XP. This was a development opportunity that I performed

along with my manager position.

Project Manager - Led major projects to migrate CalFarm

(Sacramento) and Farmland (DSM) Datacenters to the

Urbandale Datacenter and integrate all their IT processing

into our current environment.

Led project to migrate manual tape to Virtual Tape

processing.

Led project to replace manual tape drives with Automated

Tape Silos. Prepared justification and ran project to

successful completion with Tech Services and vendor.

Led project to install Mainframe Automated

Scheduling/Restart software - ZEKE/ZEBB

Led project to convert CA1 to ZARA Tape Management

software.

Volunteering:

Emerging Leader Program - Mentor - 2005-06

Volunteered to mentor a potential leader both years; met

regularly to provide coaching as well as career/life

advice. This was an excellent program that gave me an

opportunity to develop new relationships. I learned as

much from them as they from me.

United Way Leadership Giver - 1990-2007

Habitat for Humanity - Project Volunteer - 2006-07

Junior Achievement - Elementary Classroom Presentations -

2002-04

Volunteered to present civic, city, and community

information to 3rd grade students at a local school.

EDUCATION/CERTIFICATION Des Moines Area Community College - 1982-83

Computers, General Studies - no degree

HDI Support Center Manager - 2008

ITIL IT Service Management Essentials - 2003

Dale Carnegie Leadership Training - 1993

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