Customer Service Sales

Peter H. Hollingshead

***** **** ***** ***** ***** Grove, MN 55369

763-***-**** cell

763-***-**** home *****.************@*****.***

Professional Experience

Interstate Planner/Corporate Operations

Beltmann Relocation Group (North American Van Lines) St Paul, MN

11/2009-Present

Managed all Household Goods shipments for the largest Agent for North

American Van Lines with $110 million in annual revenue

. Responsible for the satisfaction of all relocating families and their

employers nationwide

. managed all physical aspects of service such as packing of personal

belongings, appropriate labor for loading of furniture and oversight of

appropriate service levels according to corporate agreements.

. Oversight of correct geographical locations of entire fleet of moving

vans across the U.S.

. Responsible for corporate enforcement of field offices' observation of

proper hauling policies; working with all field offices to ensure that all

trucks are in compliance with hauling policies, such as quality control and

transit guidelines.

. Reviewed and contributed to hauling policy development and sales effort

alignment with operations.

Regional Planner/Corporate Operations

Berger Transfer & Storage, Inc. (Allied Van Lines) St Paul, MN

2/2007-5/2008

Managed all Household Goods shipments originating west of the Mississippi

River for the largest Agent for Allied Van Lines with $110 million in

annual revenue

. Responsible for the satisfaction of all relocating families and their

employers in my territory

. managed all physical aspects of service such as packing of personal

belongings, appropriate labor for loading of furniture and oversight of

appropriate service levels according to corporate agreements.

. Oversight of correct geographical locations of half the fleet of moving

vans across the U.S.

. Responsible for corporate enforcement of field offices' observation of

proper hauling policies; working with 16 field offices to ensure that all

trucks are in compliance with hauling policies, such as quality control and

transit guidelines.

. Reviewed and contributed to hauling policy development and sales effort

alignment with operations.

General Manager/New Jersey Office

Berger Transfer & Storage, Inc. (Allied Van Lines) Ramsey, NJ

6/2004-2/2007

Manage all operations, administration, and sales for a growing office in

the NJ/NYC market.

. Responsible for P&L and all personnel management for a new field office

. Oversight of service quality and employee training. Direct reports

included; customer service, sales, warehouse workers, packers, owner

operators. I reported directly to Vice President Operations.

. Executed transition plan to profitability; after acquisition of this

unprofitable $2.75 million office, implemented changes that after my first

full year, converted it into a $3.75 million profitable operation

. Responsible for all consumers and some corporate account business

development

. Developed and managed a profitable special products distribution center

out of this location

Operations Manager/Twin Cities Office

Berger Transfer & Storage, Inc. (Allied Van Lines) St. Paul, MN

6/2002-6/2004

Responsible for $18 Million in hauled revenue of Household Goods, Special

Products, Electronics and Trade Shows for Berger's largest field office.

. Managed 5 dispatchers and a fleet of 85 drivers

. Reduced driver bad debt and increase revenue per truck over predecessor

by 30% and 25%

. Decreased claims liabilities by 7% over 2 consecutive years

Claims Department/Assistant Manager

Berger Transfer & Storage, Inc. (Allied Van Lines) St. Paul, MN

12/2000-6/2002

. Responsible for supervision of all claims processed by 8 claims

adjusters; validating the legitimacy of the claim and amounts owed

. Handled relationships between Allied Van Lines and Berger (Agent) to

ensure the best conclusions

. Verified sales decisions already made and provided education to sales

groups regarding these decisions and costs to Berger

. Responsible for charging back Corporate Contractors and packers for their

portion of cost liability

. Processed reports and shared claims costs and ratios with field offices

and corporate departments

Restaurant Manager

Johnny Rockets Restaurant Washington, DC

3/1993-11/1995

Responsible for $3.5 million in sales per year

. Responsible for supervising a full staff or waiters/waitresses and cooks

(line and prep), which when fully staffed was 18 employees per shift

. Processed daily receipts and balanced totals with cash and credit slips

before making nightly deposits

. Responsible for customer service and quality of food, cleanliness of

restaurant, and professionalism of wait staff

. Responsible for reviewing incoming product to ensure that orders were

filled

. Responsible for inventory and ordering product when necessary

. Handled construction punch list of brand new space in Union Station to

prepare for opening the restaurant on schedule

. Responsible for customer service complaints and an equitable resolution

to the complaints

Education

Bachelor of Arts-Writing

Gallaudet University . Washington, DC

Dean's Scholar; Scholar Athlete 3 times

Years of Attendance: 1992/1993, 1996-1999

Proficient with Microsoft Office Products including Excel, Project and

Word, Windfall(Warehousing inventory control and reporting), also Great

Plains and FrX(Accounting Software)

Contact this candidate