Administrative Assistant Customer Service

Stefanie Maldonado A.

**** *** ****

San Antonio, Texas 78242

210-***-**** (work)

210-***-**** (Cell)

********.*********@*****.****.***

POSITION: Administrative Assistant / Secreta ry I I I

PROFILE:

I have a self motivated self starter attitude. I take pride in my work; perform well in a variety of departmental settings with

an importance in customer service.

WORK EXPERIENCE:

Brooke Army Medical Center

August 2007 to Present

Uniform Business Office TA /CMA/NAI

Southwest Texas Methodist

January 2007 to August 2007

Release of Information/Iron Mountain

Santa Rosa Hospital

May 2006 to January2007

Release of information/Hunter

San Antonio State Hospital

January 2004 to

June 2004 Health care provider

May 2002 to January 2004 Coyote canyon steak buffet

Wait staff Manager

QUAILIFICATIONS:

Nota ry Public for the State of Texas E xpires 06-04-2012

Medical Assistant Certificate Front & Back office

ADMINISTRATIVE/MEDICAL REOCRDS DUTIES:

Cover front desk Administrative Assistant for billing Office. I am able to coordinate the Release of information department.

I carry very good customer satisfaction skills. Maintenance of medical records, independently review medical

documentation. Abstract diagnostic and procedure information from out patient records, ED department, and various

other clinics. Reach documentation and locate records to include inpatient/ outpatient/ ambulatory procedure visits.

Process and manage all release of Medical and billing information request, Insurance verification, verify authorization and

request to make sure that they are in compliance with HIPPA regulations . Assist with Faxing, filing, copying, scanning, and

binding of materials and medical records for MAC/JAG biller. I have knowledge of medical terminology, able to review

medical documentation to determine if care is related to an accident/Injury. Fax clinical information to insurance

companies and other agencies. Assist in MAC claims tacking mechanism to provide monthly reports. Provide

correspondence on follow up with insurance companies of delinquent payments as needed. Coordinate with clinics

working independently, utilizing DOD regulations and policy as well as insurance and law procedures. Assist in processing

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Stefanie Maldonado A.

checks include, Excel Spread sheet, and copying and handing out., 60 WPM typing skills, multi tasking, team player,

various computer software experience to include: Power Point, Microsoft Word 6.0, Microsoft Outlook, Internet, Essentrics,

Meditech, CHCS, AHLTA, Organize office and filing systems, handle incoming requests, compose letters, prepare monthly

reports, data entry, verify request for legal documents.. Work in a very busy environment and able to handle stressful

situations. Receive incoming telephone calls, take messages, and delivers to appropriate staff member

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