Customer Service Sales
Resume:
Travis Gregory
Augusta, Maine, **330
*********@*****.***
Objective
Obtain a challenging position where I can further develop my management
skills.
Experience
Molina Medical Solutions
Provider Enrollment Specialist and Inbound
Customer service agent
09/10/2010 to present
(Temp only)
Responsibilities include
. Take inbound provider phone calls
. Check Maine care eligibility
. Set up EFT's
. Credentialing
. Conference calls with providers
. Using phone system called Syntelx
Soft Sell, 90 Bridge Street Westbrook, Maine 04092
Customer Service Agent
02/2010 to 09/02/2010
Responsibilities include:
. Responsible for inbound sales calls
. Responsible for outbound sales calls
. Responsible for inbound customer service calls (cancelling,
reshipment, retention, handling bank representatives)
. Handle corporate communications to pull recorded calls
. Using call center and phone system through O.L.C.C
Preval Rt 1 Scarborough, Maine, 04106
Inbound sales agent
03/02/2010-04/05/2010
Responsibilities include
. Take inbound sales calls
. Handel filling out orders
. Using call center and phone system through O.L.C.C
McDonalds Waterman Drive, South Portland, Maine, 04106
Swing Manager
09/2008 to 03/2010
Responsibilities included:
. Counting all cash drawers to ensure balances were appropriate.
. Complete nightly deposit paper work.
. Managing up to 10 people per shift to ensure all stations run
efficiently and effectively.
. Balancing the store safe.
. Balancing time punches to be sure all( employees clocked in and
clocked out appropriately.
. Completing skim sheets (detailed accounting of how much money the
store made each hour).
. Responsible for closing the store at the end of business (included
verifying the cleanliness of each station, stowing cash drawers in
the safe, locking the safe).
. Responsible for end of month inventory accounting and database
management.
Best Buy Maine Mall
Media Sales
08/2007 to 05/2008
Responsibilities included:
. Responsible for assisting customers in purchasing of any and all
electronics, CDs, and computer games.
. Selling service plans and Best Buy Credit Cards.
. Preparing the store for closing at the end of business
. Store opening duties.
Sears Maine Mall
Cashier / MCA
04/2007 to 08/2007
Responsibilities included:
. Ringing up product sales on the cash register.
. Organization of products on the sales floor.
. Balancing cash drawer at the end of shift.
Skills
. Microsoft Word
. Microsoft Excel
. Microsoft Word Pad
. Microsoft Power Point
. Proficient typing skills
. Skilled at computer assembly
. Outlook express
Education
. South Portland High 637 Highland Ave South Portland, Maine, 04106
o Diploma June 2009
. Serve Safe
. Management Training Class through Corporate McDonald's
References
. Norma Smith, McDonalds South Portland, 207-***-****
. Greg Moynihan, Frank Galos Chevy Saco Maine, 207-***-****
. Laura Minigell, SoftSell Westbrook Maine, 207-***-****
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