Manager Customer Service
Resume:
Gregory Moe
Homer Glen, IL *0491
630-***-**** Cell
******@*********.***
SUMMARY
Experienced operations professional with a background in both salvage and
whole car automobile auctions. Direct accountability for employee
leadership and development, problem resolution, operational development and
execution of corporate initiatives.
Experience
Manheim Metro Chicago, Alsip, IL
2007 - Sept 2010
Manheim is recognized as the largest remarketer of used automobiles
throughout a network of auction facilities throughout the U.S. and abroad.
I joined Manheim as an assistant to the Total Resource Manager in October
2007 and was elevated to Manager the following month.
Total Resource Auction Manager (2007 -Sept 2010)
Remarketing of donation vehicles, insurance loss and
inoperable vehicles.
. Responsible for the daily operations including daily inbound volume, sale
set up, pre and post sale reporting
Fleet Lease Manager (2008-Sept 2010)
. Remarketing of both commercial and repossessed vehicles from
municipalities, utility companies, credit unions and finance companies.
This position was held simultaneously with the Total Resource Manager
position.
Netflix, Carol Stream, IL
2006 -2007
(Online DVD rentals VIA monthly subscription agreements)
Assistant Operations Manager
. Responsible for supervising 15 full time and 25 part time hourly
employees processing daily inbound and outbound volumes of 70,000 DVDs a
day.
. Responsible for the daily set-up and operation of automated equipment
necessary for the timely completion of the workload.
. Ensuring the correct titles are being shipped VIA ongoing audit processes
throughout the business day.
. Assisted the Operations Manager in all phases of operations, including
training, human resources and administration.
. Assisted in the successful hub relocation and the associated equipment
implementation.
. Responsible for the accurate submission of all end of day reports to the
corporate office.
Insurance Auto Auctions, Markham, IL
1992 - 2006
(Privately held automotive salvage auction, which liquidates insurance
salvage throughout the U.S. and abroad through a network of 82 locations
nationwide)
Branch Manager (2004 to 2006)
Reported to the Regional General Manager. Accountable for overall facility
operations, customer service and maintenance, Sales, Annual budgeting,
Quarterly forecasting, performance reviews, new business development and
managing relationships with over 200 customers in the state.
. Responsible for managing over $9 million dollars in inventory with weekly
sales of $600,000.
. While serving in this capacity: Branch operational audit score was
improved from 77% to 93% in the first year.
. Transitioned the branch from a sealed bid auction to a live internet
based auction which raised buyer penetration 3% and gross return 2-3 %
Facility Supervisor (1996 to 2004)
. Effectively supervised and led a staff of 13 in all aspects of facility
operations including inventory management, budgeting, reporting, and
customer service.
. Developed and implemented improved branch processes and procedures.
. Mentored and trained my replacement upon notice of my promotion
. Traveled to other IAA facilities on many occasions acting as interim
Branch Manager in the absence of personnel in that position. In disaster
situations, such as floods, guidance and support was provided to other
branches.
. Responsible for the planning of 2 Region Managers' meetings at an offsite
location. Selected the site, negotiated corporate rates for hotel rooms,
arranged meeting rooms, all meals and leisure for 24 attendees from the
Corporate Office and Region branches.
. Lead the staff in the rollout of the new company-wide computer system
(2003)
Office Manager (1992 to 1996)
Responsible for overall office operations including timekeeping and
reporting, incoming phone volume, inbound workload distribution, and
office production.
Underwriters Salvage Company, Crestwood, IL
(Automotive salvage auction, selling insurance salvage units through live
and sealed bid auctions through 20 locations in the U.S)
Branch Manager (1990 to 1992)
Reported to the Chicago Area Manager. Accountable for the daily operations
of a 4 person operation selling 100 units a week.
. Transitioned this location from a small stand alone family owned
business to larger corporately run company
. Coordinated facility surface and building upgrades
. Hired and trained 2 yard attendant and 1 office personnel positions.
. Effectively closed down and relocated this operation to the Insurance
Auto Auctions facility upon acquisition.
Professional training and development
Civil Training for Managers 2008
. Leadership, equality training
Safety Training for Forklift Operators 2008
. I am trained and certified for operations on both stand-up and sit down
forklifts for smooth and rough terrain environments
Bulletproof Management Training Series (2005 - 2006)
Performance motivation, negotiating, customer service, and stress
management.
Dale Carnegie Course (2000)
Goal setting, breaking down barriers, gaining cooperation, and leadership
techniques.
EDUCATION
Carl Sandburg High School, Orland Park, IL.
. General coursework, Small Business administration
Moraine Valley Community College, Palos Hills, IL.
. 2 years of business administration and computer science courses.
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