Sales Human Resources

Lanita Ross

**** ***** *****, **** *. Chicago, IL 60649

773-***-**** . *******@*********.***

PROFESSIONAL EXPERIENCE

Allstate Insurance Company, Northbrook, IL 1997-2009

Inside Sales Leader

. Managed twelve million dollar profit center with direct oversight of

retention, profitability, growth and target financial services

products for one hundred and twenty insurance agencies in Illinois.

. Designed promotions to drive increased sales and overall productivity

. Conducted hiring and training programs to increase agency staff

engagement, productivity, sales volume and consistent process

execution

. Provided tailored consultations with agencies on processes,

measurement, and accountability regarding retention, hiring/training,

obtaining growth (premium and/or items) and how to achieve financial

services goals

. Leveraged our agency value proposition to attract, recruit and appoint

agency owners

. Conducted webcasts and teleconferences to establish business plans,

sales processes to drive revenue in a positive direction, increase

sales and retention,

. Supervised all compliance aspects in accordance with FINRA, Allstate

Financial Services and various state/regulatory exchange bodies

. Audited agencies on compliance for security regulated financial

products

. Utilized web conferencing, teleconferences and remote support

Market Sales Leader

. Supervised property, casualty and financial service operations for

thirty to forty independent insurance contractors.

. Developed sales initiatives and measurements to derived agency sales

goals

. Research customer and sales issues to provide solutions to reach

optimal customer satisfaction and reduce complaints.

. Provide sales analysis and strategic consultations on customer

retention, increase profitability and growth

Agency Consultant

. Developed and implemented marketing strategies to targeted prospects

. Performed in depth sales and profitability analysis to determine areas

of business operational improvement and efficiency

. Provided solutions and installed marketing, sales process and staffing

requirements to meet achieved growth goals

. Counseled independent insurance contractors on new products,

leveraging marketing and return on investments.

SmithKline Beecham, Philadelphia, PA 1992-1997

Senior Pharmaceutical Consultant

. Promoted and marketed FDA approved pharmaceutical products to

physicians, community hospitals and retail pharmacists in the city of

Chicago

. Informed physicians, surgeons, and medical staff on product knowledge,

product benefits and clinical applications

. Planned and facilitated new product seminars and continuing education

programs

ADDITIONAL EXPERIENCE

Blockbuster Video, Burr Ridge, IL

1991-1992

Retail Store Manger

Madison Financial Corporation, Chicago, IL

1990

Human Resource Manger

Chicago Osteopathic Medicine, Chicago, IL

1983-1990

Staff Accountant, Payroll Coordinator

Madison Bank and Trust, Chicago, IL

1981-1983

Human Resources Manager, Staff Accountant

EDUCATION

Bachelor of Science, Management, University of Illinois, Chicago, IL

August 1980

LICENSES

Illinois Property and Casualty

Illinois Life and Health

Series 6, 63, 26 and 51

Illinois Real Estate License

Contact this candidate